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West Side Garage, INC.

Berlin, WI

Overview
Employees
Reviews
Vehicles
4.8
460 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
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822 Broadway St

Berlin, WI

54923

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Showing 460 reviews

September 28, 2025

Very helpful. Let me know I gmc credits to use toward payment and took care of it for me. More

by cinders75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2025 -

West Side Garage, INC. responded

Thank you for your kind review! We're thrilled to hear that our team was helpful in assisting you with your GMC credits. At West Side GM of Berlin, we strive to provide excellent service, and it's great to know that we met your needs. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

September 21, 2025

Very friendly and helpful, easy to make appointment with, bend over backwards to help you . More

by bobbille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful feedback, Bob! We truly appreciate your kind words and are delighted to know that you found our team at West Side GM of Berlin to be friendly and helpful. It’s our goal to provide exceptional service, and we're glad that we could assist you. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

September 12, 2025

Scheduling with Jeff was straightforward and easy. The vehicle service was completed in the time promised. West Side is the only dealership that I trust to take my vehicles to for service or maintenan More

by 37BURTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're pleased to hear that scheduling with Jeff was straightforward and that your vehicle service was completed on time. It’s great to know that West Side GM of Berlin is your trusted dealership for service and maintenance. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

September 10, 2025

Great service but poor communication. I had to initiate communication because the had my vehicle for 3days without a single communication about my vehicle or the problem I brought it in f More

by happy2camp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2025 -

West Side Garage, INC. responded

Thank you for your feedback. We appreciate you taking the time to share your experience with West Side GM of Berlin. It’s great to hear that you received good service, but we understand your concerns regarding communication. We strive to keep our customers updated, and your feedback is valuable in helping us improve in this area. If you have any further questions or require assistance, please don’t hesitate to reach out to us directly. We hope to serve you better in the future! West Side GM Team (920) 361-5100

September 08, 2025

Willing to work with you to make sure you get the vehicle you want at a competitive price! More

by ekcoddington
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2025 -

West Side Garage, INC. responded

Thank you for your review! We appreciate your positive feedback and are glad to know you found our team at West Side GM of Berlin willing to assist you in securing the vehicle you want at a competitive price. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again! West Side GM Team (920) 361-5100

September 04, 2025

Great service and liked everyone I met very friendly Thank you George Zinth Oshkosh Wisconsin More

by georgezinth1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2025 -

West Side Garage, INC. responded

Thank you, George! We appreciate your kind words about the service you received at West Side GM of Berlin. It’s great to hear that you found our team friendly and welcoming. We look forward to seeing you again in the future! West Side GM Team (920) 361-5100

September 02, 2025

New vehicle purchase and has been in for service 12 times with no resolution. Bob the service manager and Gene the service advisor does not return calls nor do they stay on top of getting resolution. More

by 2500 12
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Hogan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2025 -

West Side Garage, INC. responded

Thank you for your feedback. We understand your frustration with the ongoing service issues and lack of communication regarding your vehicle. It is important for us at West Side GM of Berlin to address your concerns. We encourage you to reach out to us directly so we can discuss this further. Your input is essential as we continue working to improve our customer service standards. West Side GM Team (920) 361-5100

September 01, 2025

The staff were friendly and knowledgable. A few hiccups with the part needed for the repair but our "go to" rep kept us in the loop. Excellent workmanship and we highly recommend them! More

by aguilarcarrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2025 -

West Side Garage, INC. responded

Thank you for your feedback, Carrie! We appreciate your kind words about our friendly and knowledgeable staff, and we're glad to hear that your representative kept you informed throughout the process. Your recommendation means a lot to us. If you ever need anything else, don’t hesitate to reach out to West Side GM of Berlin. We look forward to serving you again! West Side GM Team (920) 361-5100

August 28, 2025

Good service, great communication, reasonable prices, and help keeping my old car running. Thank you! More

by katyrae25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful feedback, Katy! We're thrilled to hear that you experienced good service and great communication with us at West Side GM of Berlin. We're always here to help keep your vehicle running smoothly. We appreciate your support and look forward to seeing you again soon! West Side GM Team (920) 361-5100

August 25, 2025

Effectively took care of a secondary issue after body work in a timely fashion and provided service with a smile. More

by karenmcquown
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

West Side Garage, INC. responded

Thank you for your kind words, Karen! It's great to hear that we effectively addressed your secondary issue after the body work and provided you with a positive service experience. At West Side GM of Berlin, we strive to ensure our customers are satisfied every step of the way. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

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