Gene Heiderich
Gene Heiderich at West Side Garage, INC.

Gene Heiderich

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.7
127 Reviews
4.7

127 Reviews

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127 Reviews of Gene Heiderich

October 20, 2026

Dealership Rating
Employee Rating

Good service good explanations and got us into the shops for service in a timely fashion More

by WILLMANNSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Oct 20, 2026

West Side Garage, INC. responded

Thank you for the five-star review. Knowing you found our explanations clear and getting your Equinox in for service promptly means a lot to us.

October 20, 2026

Dealership Rating
Employee Rating

I have been taking my GMC truck here for 10 years and have always gotten great service I would recommend them to anybody I know thank you . More

by JIM.STURM0654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

Oct 20, 2026

West Side Garage, INC. responded

Your note about trusting our service department with your GMC Sierra 1500 for the past ten years highlights our commitment to dependable care. Knowing you would recommend us to anyone means a lot to our service department.

October 13, 2026

Dealership Rating
Employee Rating

I was keeping the Pre winter maintenance for me on a Good Schedule and with the Help of my Guys in service keeping me abreast of needs of our Vehicles, we Are looking good for the future. More

by jefri.scott5223
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Oct 13, 2026

West Side Garage, INC. responded

Knowing that our pre-winter maintenance reminders and service updates helped keep your GMC Yukon ready for colder months means a lot to our team. We appreciate your five-star rating and your trust in our service department; it’s a pleasure to keep your Yukon in peak condition.

October 10, 2026

Dealership Rating
Employee Rating

I Have so much respect for this dealership. They have taken care of all our vehicles for over 30 years. Our plans are to continue buisness with westside as long as we're driving. Great staf More

by LOVE4SHEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp , Peter, Diane, John, Todd. Kim, & Jeremy and the mechanics in the back always take good care of us.

Oct 10, 2026

West Side Garage, INC. responded

Hearing that you plan to keep trusting us with the service on your GMC Yukon and other vehicles for as long as you’re driving means a great deal to our team. It’s rewarding to know Jeff and our staff have been so accommodating and friendly whenever you needed help. Thank you for over 30 years of loyalty and respect.

October 09, 2026

Dealership Rating
Employee Rating

Very accommodating, professional and freindly. Easy to schedule, clean, fair prices, and knowledgeable. Nice overall staff. More

by JOHNGEE1975
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Oct 10, 2026

West Side Garage, INC. responded

Thank you for your review, John! We appreciate your kind words about our accommodating and professional staff at West Side Garage. It's great to hear that you found us easy to work with and knowledgeable. We look forward to welcoming you back soon! West Side GM Team (920) 361-5100

October 08, 2026

Dealership Rating
Employee Rating

Easy to work with and everyone is friendly. Would recommend to everyone. Family atmosphere. Treated better than most dealerships. More

by PARTS_GUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan

Oct 08, 2026

West Side Garage, INC. responded

Warm, friendly service is at the heart of how our service department operates. We’re grateful you felt at home and well cared for while your Chevrolet Equinox was serviced. Thank you for recommending us and sharing such positive feedback.

October 04, 2026

Dealership Rating
Employee Rating

Very good service. Had a very good experience with the service department from the call to the billing. Very professional and freindly. More

by stevedoro
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Oct 04, 2026

West Side Garage, INC. responded

We’re glad the service on your GMC Acadia, from your first call to billing, went smoothly and felt welcoming. Hearing that you found our service department professional and friendly means a lot to our team.

September 29, 2026

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Employee Rating

Everyone is so nice and helpful, it's a joy coming here, there is nothing better than west side garage More

by PUCKERUP01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Sep 29, 2026

West Side Garage, INC. responded

Knowing our team’s friendliness and helpfulness make your visits a joy means a lot to our service department. We’re glad the service on your Chevrolet Trailblazer left such a positive impression.

September 27, 2026

Dealership Rating
Employee Rating

Extremely personable, Lisa was so good about making sure we went over options with pricing & looking at a time to get repairs done. We do all our business with this location in Berlin because of there perso More

by LOVE4SHEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan , Lisa Maldwin,

Sep 27, 2026

West Side Garage, INC. responded

Knowing that our attentive approach has kept you satisfied for over thirty years means a lot to our service team. Our team is pleased we could walk you through pricing options and arrange repair times that worked for your GMC Yukon. Thank you for entrusting our Berlin service department with your vehicle all these years.

September 25, 2026

Dealership Rating
Employee Rating

Everyone is always friendly and helpful. They never make you feel stupid when you ask a question. More

by mcquinamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Sep 25, 2026

West Side Garage, INC. responded

Knowing you feel comfortable asking questions means a lot to our service team. We’re glad our service department could provide supportive, respectful care for your Chevrolet Colorado.

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