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Gene Heiderich
Gene Heiderich at West Side Garage, INC.

Gene Heiderich | Page 2

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.7
88 Reviews
4.7

88 Reviews

Write a Review

88 Reviews of Gene Heiderich

May 17, 2026

Dealership Rating
Employee Rating

The dealership staff are friendly and helpful. The service department provides the service that keeps are vehicles running well. More

by KMWLABBUS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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May 17, 2026

West Side Garage, INC. responded

Thank you for your kind words! We truly appreciate your positive feedback about our friendly and helpful staff at West Side GM of Berlin. It’s great to hear that our service department is keeping your vehicles running well. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

May 10, 2026

Dealership Rating
Employee Rating

Very friendly. They listen to your concerns and answer any questions you might have. Always quality service work. More

by KLZIETL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Chris Schmidt, Jeff Kapp , Denise Chesnick

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May 10, 2026

West Side Garage, INC. responded

Thank you for your kind words! We truly appreciate your positive feedback about the friendly service and quality work you've experienced at West Side GM of Berlin. Our team strives to listen to our customers and address any concerns they may have. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

May 07, 2026

Dealership Rating
Employee Rating

Awesome No Stop texting me Hand ending didn't djejdjdjdjd djdjdjdjdjd Sheila's djdjdj didn't jdjdjdj dirk More

by KJBLOCK88
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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May 08, 2026

West Side Garage, INC. responded

We acknowledge this review and understand that it is not relevant to this page, nor does West Side GM of Berlin endorse any products, contacts, or services mentioned. Thank you for your understanding. West Side GM Team (920) 361-5100

May 07, 2026

Dealership Rating
Employee Rating

Awesome No Stop texting me Hand ending didn't djejdjdjdjd djdjdjdjdjd Sheila's djdjdj didn't jdjdjdj dirk More

by KJBLOCK88
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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May 05, 2026

Dealership Rating
Employee Rating

Gene did a fine job but the truck takes 2 additional quarts which I pointed out but did not receive. This truck has a Banks oversized oil pan installed by Westside. I also did not get the cabin air More

by johnmaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 06, 2026

West Side Garage, INC. responded

Thank you for sharing your experience with us, John. We appreciate your feedback regarding the truck's oil capacity and the cabin air filter. It’s important to us that our customers receive the best service, so we encourage you to reach out to West Side GM of Berlin directly so we can address these concerns and ensure you receive what you need. We value your input and look forward to assisting you further. West Side GM Team (920) 361-5100

May 06, 2026

johnmaye responded

Nno problem. Mistakes happen. I had oil at home & I was more curious than anything to see what the cabin filter looked like.

April 30, 2026

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Employee Rating

Friendly and courteous knew what was going on and at the end she was able to tell me what was wrong and what they repaired on the vehicle More

by rrrodriguez9944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2026

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're happy to hear you had a positive experience with us at West Side GM of Berlin. It's great to know that our team was friendly and informative throughout the process. We appreciate your support and look forward to assisting you again! West Side GM Team (920) 361-5100

April 21, 2026

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Employee Rating

Friendly and knowledgeable, they do the work quickly and efficiently. I love the coupon specials. Great place to do maintenance. More

by PATTISCONFUSED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Apr 22, 2026

West Side Garage, INC. responded

Thank you for your wonderful review, Patti! We’re thrilled to hear that you found our team at West Side GM of Berlin to be friendly and knowledgeable. It’s great to know that you appreciate our quick and efficient service, along with the coupon specials we offer. We look forward to assisting you with your maintenance needs again in the future! West Side GM Team (920) 361-5100

April 09, 2026

Dealership Rating
Employee Rating

Jeff kept me well informed of the progress of my service. He also reviewed what to anticipate on my next service More

by MBRETHOUWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Maldwin, Jeremy Stibb, Jeff Kapp

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Apr 10, 2026

West Side Garage, INC. responded

Thank you for your wonderful review! We’re glad to hear that Jeff kept you well informed of the progress of your service and reviewed what to anticipate on your next service. We appreciate your feedback and look forward to seeing you again at West Side GM of Berlin for your next service! West Side GM Team (920) 361-5100

April 07, 2026

Dealership Rating
Employee Rating

Service department lacks knowledge of common sense. Very slow paced. Wouldn’t recommend having any service work done there. More

by Pumpkin3178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diane Simenson-Grant

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Apr 07, 2026

West Side Garage, INC. responded

Thank you for sharing your thoughts with us. We understand that your experience with our service department at West Side GM of Berlin did not meet your expectations. Your feedback is valuable, and we take it seriously as we strive to uphold our standards. We encourage you to reach out to us directly so we can address your concerns more thoroughly. Our team appreciates your input and hopes to improve your experience in the future. West Side GM Team (920) 361-5100

March 21, 2026

Dealership Rating
Employee Rating

Love working with west side garage! Make appointments and visits easy. Gene and the whole crew are super friendly and make repair work almost painless. More

by KATIE57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nikki

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Mar 22, 2026

West Side Garage, INC. responded

Thank you for your review, Katie! We’re happy to hear you love working with West Side GM of Berlin. It's great to know that Gene and our crew made your appointments and repair experience easy and enjoyable. We look forward to seeing you again next time! West Side GM Team (920) 361-5100

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