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Jeff Kapp
Jeff Kapp at West Side Garage, INC.

Jeff Kapp

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.9
88 Reviews
4.9

88 Reviews

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88 Reviews of Jeff Kapp

October 20, 2026

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Employee Rating

Good service good explanations and got us into the shops for service in a timely fashion More

by WILLMANNSUE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Oct 20, 2026

West Side Garage, INC. responded

Thank you for the five-star review. Knowing you found our explanations clear and getting your Equinox in for service promptly means a lot to us.

October 20, 2026

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I have been taking my GMC truck here for 10 years and have always gotten great service I would recommend them to anybody I know thank you . More

by JIM.STURM0654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Oct 20, 2026

West Side Garage, INC. responded

Your note about trusting our service department with your GMC Sierra 1500 for the past ten years highlights our commitment to dependable care. Knowing you would recommend us to anyone means a lot to our service department.

October 13, 2026

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Employee Rating

Good communication, knowledgeable Service & honest personale. On a timely manner. That is why Im a repeat Costumer. More

by jefri.scott5223
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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Oct 13, 2026

West Side Garage, INC. responded

Hearing that our clear communication, knowledgeable service, and honest staff keep you coming back means a lot to our service department. We’re grateful for your loyalty and look forward to assisting with your GMC Yukon again.

October 10, 2026

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Employee Rating

I Have so much respect for this dealership. They have taken care of all our vehicles for over 30 years. Our plans are to continue buisness with westside as long as we're driving. Great staf More

by LOVE4SHEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich , Peter, Diane, John, Todd. Kim, & Jeremy and the mechanics in the back always take good care of us.

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Oct 10, 2026

West Side Garage, INC. responded

Hearing that you plan to keep trusting us with the service on your GMC Yukon and other vehicles for as long as you’re driving means a great deal to our team. It’s rewarding to know Jeff and our staff have been so accommodating and friendly whenever you needed help. Thank you for over 30 years of loyalty and respect.

September 29, 2026

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Employee Rating

Everyone is so nice and helpful, it's a joy coming here, there is nothing better than west side garage More

by PUCKERUP01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

Print
Sep 29, 2026

West Side Garage, INC. responded

Knowing our team’s friendliness and helpfulness make your visits a joy means a lot to our service department. We’re glad the service on your Chevrolet Trailblazer left such a positive impression.

September 25, 2026

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Employee Rating

Everyone is always friendly and helpful. They never make you feel stupid when you ask a question. More

by mcquinamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

Print
Sep 25, 2026

West Side Garage, INC. responded

Knowing you feel comfortable asking questions means a lot to our service team. We’re glad our service department could provide supportive, respectful care for your Chevrolet Colorado.

September 17, 2026

Dealership Rating
Employee Rating

Attentive Accommodating Reasonable Wanted to remedy the issue quickly Fair That's enough words ok? Lol More

by Kristinec1999
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

Print
Sep 17, 2026

West Side Garage, INC. responded

Thank you for your five-star rating! We’re glad our service team was attentive and resolved your Kia Sorento issue quickly, and knowing you found our approach fair and accommodating means a lot to us.

September 17, 2026

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Employee Rating

Attentive Accommodating Reasonable Wanted to remedy the issue quickly Fair That's enough words ok? Lol More

by Kristinec1999
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

Print
Sep 17, 2026

West Side Garage, INC. responded

We’re glad our service team could remedy your Kia Sorento’s issue quickly while being attentive and accommodating. Hearing you found the process fair and reasonable means a lot to us.

September 11, 2026

Dealership Rating
Employee Rating

very good service and quality people. they explain what is needed and what is recommeded More

by DLRANDLLR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

Print
Sep 12, 2026

West Side Garage, INC. responded

Thank you for your kind words! We’re pleased to hear that you received very good service from our staff at West Side Garage, INC. Our team strives to ensure that our customers are well-informed about their vehicles’ needs. We appreciate your feedback and look forward to seeing you again soon! West Side GM Team (920) 361-5100

July 29, 2026

Dealership Rating
Employee Rating

Service was great. Jeff was very helpful, and much appreciated. Westside is great to deal with. More

by SEAGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 29, 2026

West Side Garage, INC. responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our team, especially with Jeff. Your appreciation means a lot to us at West Side GM of Berlin. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

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