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West Side Garage, INC.

Berlin, WI

Overview
Employees
Reviews
Vehicles
4.8
376 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
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822 Broadway St

Berlin, WI

54923

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Showing 376 reviews

April 10, 2025

Always efficient and friendly. I am always comfortable doing business with West Side garage service department More

by jeffmoldenhauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that you find our service department efficient and friendly. It’s always our goal to make our customers feel comfortable while doing business with West Side GM of Berlin. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

April 09, 2025

Not sure my tires got rotated? But everything else went well. Took about an hour, which was ok. More

by monymonacelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

West Side Garage, INC. responded

Thank you for your feedback! I’m glad to hear everything else went well during your visit to West Side GM of Berlin. We appreciate your concerns regarding the tire rotation and encourage you to reach out to us directly. Your satisfaction is important, and we want to ensure everything is taken care of. We look forward to seeing you again! West Side GM Team (920) 361-5100

April 08, 2025

Great service and communication! I would recommend West Side Garage in Berlin to my family and friends! More

by markgauthier58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful feedback, Mark! We're thrilled to hear that you had a great experience with the service and communication at West Side GM of Berlin. Your recommendation to family and friends means a lot to us. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

April 04, 2025

We have bought all but 1 vehicle from this dealer in the past 25 years. We are treated like family every time we walk in the door. More

by BOOPER121872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Simenson-Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We truly appreciate your loyalty to West Side GM of Berlin over the past 25 years. It’s fantastic to hear that you feel like family every time you visit us. We look forward to serving you again and helping you with that last vehicle! West Side GM Team (920) 361-5100

April 04, 2025

Jeff kept me updated as my Terrain was being worked on. Unfortunately, the repair was unsuccessful. Still waiting for call from him with estimate on replacement radio. More

by robbin.wiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

West Side Garage, INC. responded

Thank you for your feedback, Robbin, and I appreciate you sharing your experience with us. I understand that the repair on your Terrain did not go as hoped, and you're awaiting an estimate for the replacement radio. Please feel free to reach out to us directly at West Side GM of Berlin if you need immediate assistance or further updates. We're here to help! West Side GM Team (920) 361-5100

April 02, 2025

Both John and the dealership in general were accommodating and easy to work with. I drove over 100 miles because I was looking for this particular car and I wasn't disappointed More

by jkneipper
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremy Stibb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Simenson-Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you found John and the team at West Side GM of Berlin accommodating and easy to work with. It's great to know that the drive was worth it for the particular car you were looking for. We appreciate your business and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

March 31, 2025

I recently purchased a new vehicle from West side GM and the experience was exceptional. Jeff Maldwin is a top notch owner and everyone there is positive and professional. More

by kress.kurt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

West Side Garage, INC. responded

Thank you for your kind words! We're thrilled to hear that your experience at West Side GM of Berlin was exceptional. Jeff and our team strive to provide the best service possible, and it's great to know you felt that. We appreciate your support and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

March 28, 2025

easy appoint made recommendations pleasure to work with will go back again for service. bye. More

by rnahrstadt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

West Side Garage, INC. responded

Thank you for your positive review! We're glad to hear you had a great experience with West Side GM of Berlin and that our team made it easy for you. We look forward to seeing you again for service in the future. Have a wonderful day! West Side GM Team (920) 361-5100

March 26, 2025

Very happy with the service and the happy people. My oil change didn’t take long at all. More

by beckyazabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review, Becky! We're thrilled to hear that you were happy with the service and that our team made your oil change a quick and pleasant experience. We appreciate your kind words and look forward to seeing you again at West Side GM of Berlin! West Side GM Team (920) 361-5100

March 23, 2025

Thank you west side garage for being prompt on your repair work. Thanks to your mechanics being well trained! More

by ramie6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're glad to hear that you appreciated the promptness of our repair work and the skill of our mechanics. At West Side GM of Berlin, we strive to provide the best service possible. We hope to see you again soon! West Side GM Team (920) 361-5100

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