West Houston INFINITI

Best car buying experience we've had (29 vehicles over 39 years in 6 states)! From our first contact through delivery of our new vehicle, everyone was very friendly, professional, customer focused, responsi years in 6 states)! From our first contact through delivery of our new vehicle, everyone was very friendly, professional, customer focused, responsive, and fair. Dwayne, Ricky, and Larry made the whole process easy, quick, and satisfying. We do not hesitate to recommend this team! More

Ryan was a great salesman and never pressured me in any way. The Infiniti M37 was my first Infiniti, having owned several Lexus over the past 15 years. Ryan thoroughly answered all of my questions and to way. The Infiniti M37 was my first Infiniti, having owned several Lexus over the past 15 years. Ryan thoroughly answered all of my questions and took the time to set up my Apple iPhone in a car so that I could see how it would work even before I decided on purchasing an Infiniti! Hart Oshman, who is the manager came out to introduce himself to us on our first visit and also when we picked up the car. I received a follow-up call from Ryan after I purchased the car to see if I had any questions or problems. West Houston Infiniti did a great sales job. More

I bought a new car from West Houston Infiniti. My experience with Dwayne was extremely pleasant. He has very calm demeanor and has good knowledge of the cars he is showing. The best part of dealing w experience with Dwayne was extremely pleasant. He has very calm demeanor and has good knowledge of the cars he is showing. The best part of dealing with him was that he provided prompt service without being pushy. More

Dwayne knows his stuff. He was more accurate than the printed info provided by Infiniti. His knowledge of competitor automobiles is a huge asset. He stayed after hours twice to accommodate me and my fami printed info provided by Infiniti. His knowledge of competitor automobiles is a huge asset. He stayed after hours twice to accommodate me and my family. I changed my mind 3 times on my vehicle selection and he was very kind to stay engaged through my indecision. I could tell he was as excited about my final purchase as I was. I appreciated dealing with him and with Hart through this purchase. More

The team at West Houston Infiniti made the car buying experience a pleasure. Dwayne was professional in his follow-up, I never felt pressured, and they exceeded my expectations in how they handled the t experience a pleasure. Dwayne was professional in his follow-up, I never felt pressured, and they exceeded my expectations in how they handled the transaction. I will definately recommend that my friends visit West Houston Infiniti. More

I was referred to this dealership by a friend, and was treated much more professionally and straightforward compared to another Infiniti dealership I had been dealing with. Dwayne and Ricky took all the t treated much more professionally and straightforward compared to another Infiniti dealership I had been dealing with. Dwayne and Ricky took all the time necessary to answer all of my questions (which were numerous), and I felt like the questions were answered honestly with little sales spin. The dealership seems focused on building customer loyalty (because they want you to come back again and again) rather than simply making a sale. Finally, I feel like I got a fair price without having to play games. Very good experience. More

I received excellent service from this dealer. The staff I received excellent service from this dealer. The staff was cooperative, informative, and customer focused. As an out of town customer with special I received excellent service from this dealer. The staff was cooperative, informative, and customer focused. As an out of town customer with special circumstances, I was accommodated very well by Dwayne and the rest of the staff here. Overall a great car buying experience. More

I went to West Houston Infiniti because they seemed to have the largest selection of used cars. Unfortunately the salesman gave me a bad experience. Then when we went to test drive vehicles, the sales have the largest selection of used cars. Unfortunately the salesman gave me a bad experience. Then when we went to test drive vehicles, the sales person wanted to sit in the front seat and have my wife sit in the back!! Since my wife of course is going to help me with such a big decision I nixed that one and he was genuinely put off. He insisted on showing me stuff while I was driving which wasnt great, but I admit it was interesting. He tried to discourage me from test driving a sport model because he did not feel I would like it (even though that was important to me to know and feel the difference, he acted put off). Then when I found a car that I might be interested I asked him what their lowest price was, that I wanted to do more shopping but I wanted to know. He gave me a typical runaround, that he was not just going to lower the price, but if I was serious he would work with me on the price (in other words I might lower the price but who knows how much,and it will take you hours to find out how much and by that time you will wish you were at the beach). You would think that I wanted a secret from the CIA and FBI, just to tell me their best price. I finally got out of him a price (advertised price), which he conceded he could give me, I began to wonder what kind of store is it that they will not tell you their price? If I was not serious why would I ask him a question like that in the first place??? I left feeling like I liked the car, but that the price should be better and they were more interested in squeezing the last dollar of profit than actually moving a car off their lot (3 weeks later car is still there!). I found a better value on a vehicle with less miles a few miles down the road and came back to buy touch up paint and later floor mats. Rather than telling me congratulations or conceding that it was a better deal in most every way (except for the certification thing - hardly worth the $3-5000 relative price differential, he began to suggest that the car had been in an accident, asking me if they had x-rayed the paint. The car had been certified by another dealer, and frankly I do not know or care how their 137 point inspection compares to Infinitis 156 point inspection. I had satisfied myself that they inspected it for frame damage, flood damage and the rest would be worth the 3-5000 that I was saving. Here I was patronizing their dealer for parts (twice) - the parts people are really nice, and this man ( I do not want to cause him personal embarrasment or pain by using his name) was each time trying to put my new car down. Perhaps he can read this and find some improvement, and sell more cars. This individual is a good dresser, but I believe, he kind of gives used car dealers a bad name. I have bought a used Infiniti from another dealer, and I can tell you some used car dealers are great, so I am not comparing him to an ideal, but rather his peers. He could have made a sale that day, but I felt like not going back to that dealer because of his attitude. If you have ever been to a high end store for anything and gotten the idea from the person there that they are used to serving a better quality of person than you ( in the way they treat you are put off by most requests, and do not talk straight with you about what is going on), than you know exactly my experience with this sales person. More

I came to the dealership with clear goals and a difficult transaction. The goals were achieved and the transaction was completed with efficiency. All promises were fulfilled which is not always the case with transaction. The goals were achieved and the transaction was completed with efficiency. All promises were fulfilled which is not always the case with car dealerships. Well done guys! Furthermore, the follow up customer service was excellent. Even gave my car a clean when they installed the plates. More

My first experience with Westside Infiniti was by eamail. Mr. Dwayne DiMaria responded to my email and invited me in to visit the dealership. I was hesitant as I walked through the doors. Previous experien Mr. Dwayne DiMaria responded to my email and invited me in to visit the dealership. I was hesitant as I walked through the doors. Previous experience had me cautious and apprehensive that I would be meeting someone who would treat me as just another customer. However, as soon as I entered the doors the receptionist was very professional. She greetinged me and asked if I would like a drink. I informed her that I was there to meet with Mr. DiMaria. She was very calm and professional as she called him on the phone. The atmosphere in the dealership was relaxing and very intimate. I found Mr. DiMaria to be very personable, warm and truly interested in ensuring that I was comfortable. He was no nonsense and did not engage me in unproductive conversations. I was treated with dignity, courtesy and respect from the moment we met. We went on a test drive of the EX-35. I found the experience to be very rewarding and knew that I was a valued customer from the moment I entered the doors. During the process I had the opportunity to meet the manager, Mr. Tejada and several other members of the Westside Infiniti team. Each person I interacted with treated me as if I was the only person in the dealership. Their attention to the customer was outstanding and the warm and inviting environment was the best experience I have ever had while purchasing a car. I would highly recommend anyone planning to purchase an Infiniti to start at this dealership. You will not regret the time and attention the group admonishes on each customer. Sincerely, Karen Alexander A Happy Infiniti Owner More