West Houston INFINITI

When I went shopping for a new car recently, I decided to look at vehicles at West Houston Infiniti. Upon arriving, I found the staff to be friendly and helpful, but not overly pushy. They were very knowledg look at vehicles at West Houston Infiniti. Upon arriving, I found the staff to be friendly and helpful, but not overly pushy. They were very knowledgable and I appreciated the time they took to go over all of my options regarding my car purchase. I ended up selecting a used car and couldn't be happier. They took the time to ensure my satisfaction from beginning to end of the car buying process, which I really appreciate. I felt this dealership exceeded others I had visited on professionalism and overall quality of service. I love my new car and I will most definitely refer friends and family to this West Houston Infiniti. More

The best dealer i have ever done business with. They are very dependable and professional when it comes to sales and service. I would recommend them to anyone in the market to buy a new infiniti or used ca very dependable and professional when it comes to sales and service. I would recommend them to anyone in the market to buy a new infiniti or used car. I will definitely be back to buy another car in the near future. Good job and keep up the good work!! More

I live in Houston and work in Texas City. So one can understand that i drive a lot and time for me to get my car serviced is minimal. West Houston infiniti has worked with me and my service shedule bett understand that i drive a lot and time for me to get my car serviced is minimal. West Houston infiniti has worked with me and my service shedule better than any other dealer i have ever delt with. They understand my need for a car and work with my schedule to make things work best for me. That is customer Service. I never wait, and my service is done perfect everytime. I have never had an issue come back up and my car is washed after every service. In my opinion the sales and service team at WEST HOUSTON INFINITI is the best in the business. I WILL buy my next car from them and will send everyone i know to do the same. Thanks for working with me and my schedule. Customer Service goes along way in my book. Thanks More

I bought an FX35 from this dealer. The only one they had with the other options I wanted, was one with a bug deflector. When I removed the bug deflector, I found that it had worn the paint down. The dealer with the other options I wanted, was one with a bug deflector. When I removed the bug deflector, I found that it had worn the paint down. The dealer refused to fix it. When I asked Infiniti to do something about it, the dealer lied to Infiniti saying that I had scratched the vehicle. I was also told that I could cancel my extended warranty without any penalty as long as it was prior to the end of the standard warranty. This was not true and when I did request the cancelation, the dealer has not responded or cancelled the warranty. I have also had problems getting the service department to fix problems with the vehicle. One was a rattling that was eventually fixed, the other was a problem with the cd player that has not been fixed. More