West Houston INFINITI

I went to West Houston Infiniti because they seemed to have the largest selection of used cars. Unfortunately the salesman gave me a bad experience. Then when we went to test drive vehicles, the sales have the largest selection of used cars. Unfortunately the salesman gave me a bad experience. Then when we went to test drive vehicles, the sales person wanted to sit in the front seat and have my wife sit in the back!! Since my wife of course is going to help me with such a big decision I nixed that one and he was genuinely put off. He insisted on showing me stuff while I was driving which wasnt great, but I admit it was interesting. He tried to discourage me from test driving a sport model because he did not feel I would like it (even though that was important to me to know and feel the difference, he acted put off). Then when I found a car that I might be interested I asked him what their lowest price was, that I wanted to do more shopping but I wanted to know. He gave me a typical runaround, that he was not just going to lower the price, but if I was serious he would work with me on the price (in other words I might lower the price but who knows how much,and it will take you hours to find out how much and by that time you will wish you were at the beach). You would think that I wanted a secret from the CIA and FBI, just to tell me their best price. I finally got out of him a price (advertised price), which he conceded he could give me, I began to wonder what kind of store is it that they will not tell you their price? If I was not serious why would I ask him a question like that in the first place??? I left feeling like I liked the car, but that the price should be better and they were more interested in squeezing the last dollar of profit than actually moving a car off their lot (3 weeks later car is still there!). I found a better value on a vehicle with less miles a few miles down the road and came back to buy touch up paint and later floor mats. Rather than telling me congratulations or conceding that it was a better deal in most every way (except for the certification thing - hardly worth the $3-5000 relative price differential, he began to suggest that the car had been in an accident, asking me if they had x-rayed the paint. The car had been certified by another dealer, and frankly I do not know or care how their 137 point inspection compares to Infinitis 156 point inspection. I had satisfied myself that they inspected it for frame damage, flood damage and the rest would be worth the 3-5000 that I was saving. Here I was patronizing their dealer for parts (twice) - the parts people are really nice, and this man ( I do not want to cause him personal embarrasment or pain by using his name) was each time trying to put my new car down. Perhaps he can read this and find some improvement, and sell more cars. This individual is a good dresser, but I believe, he kind of gives used car dealers a bad name. I have bought a used Infiniti from another dealer, and I can tell you some used car dealers are great, so I am not comparing him to an ideal, but rather his peers. He could have made a sale that day, but I felt like not going back to that dealer because of his attitude. If you have ever been to a high end store for anything and gotten the idea from the person there that they are used to serving a better quality of person than you ( in the way they treat you are put off by most requests, and do not talk straight with you about what is going on), than you know exactly my experience with this sales person. More

I came to the dealership with clear goals and a difficult transaction. The goals were achieved and the transaction was completed with efficiency. All promises were fulfilled which is not always the case with transaction. The goals were achieved and the transaction was completed with efficiency. All promises were fulfilled which is not always the case with car dealerships. Well done guys! Furthermore, the follow up customer service was excellent. Even gave my car a clean when they installed the plates. More

My first experience with Westside Infiniti was by eamail. Mr. Dwayne DiMaria responded to my email and invited me in to visit the dealership. I was hesitant as I walked through the doors. Previous experien Mr. Dwayne DiMaria responded to my email and invited me in to visit the dealership. I was hesitant as I walked through the doors. Previous experience had me cautious and apprehensive that I would be meeting someone who would treat me as just another customer. However, as soon as I entered the doors the receptionist was very professional. She greetinged me and asked if I would like a drink. I informed her that I was there to meet with Mr. DiMaria. She was very calm and professional as she called him on the phone. The atmosphere in the dealership was relaxing and very intimate. I found Mr. DiMaria to be very personable, warm and truly interested in ensuring that I was comfortable. He was no nonsense and did not engage me in unproductive conversations. I was treated with dignity, courtesy and respect from the moment we met. We went on a test drive of the EX-35. I found the experience to be very rewarding and knew that I was a valued customer from the moment I entered the doors. During the process I had the opportunity to meet the manager, Mr. Tejada and several other members of the Westside Infiniti team. Each person I interacted with treated me as if I was the only person in the dealership. Their attention to the customer was outstanding and the warm and inviting environment was the best experience I have ever had while purchasing a car. I would highly recommend anyone planning to purchase an Infiniti to start at this dealership. You will not regret the time and attention the group admonishes on each customer. Sincerely, Karen Alexander A Happy Infiniti Owner More

West Infiniti made my purchase very easy. After stopping at two other dealers in the Houston area, I had almost given up on purchasing an Infiniti vehicle. I contacted West Infiniti via the internet and rec at two other dealers in the Houston area, I had almost given up on purchasing an Infiniti vehicle. I contacted West Infiniti via the internet and received an immediate response. The price was straight forward without games and I did not feel like I was being cheated. The purchase process was flawless including a trade in. I would strongly recommend West Infiniti if you are looking for a no hassle car purchase. More

Dwayne (sales) was very helpful and very patient with my family (with 3 kids) which really put us at ease on making the decision to buy the car. Me and my wife did not feel any pressure on making the sale a family (with 3 kids) which really put us at ease on making the decision to buy the car. Me and my wife did not feel any pressure on making the sale as what we've experienced with other dealerships before. More

my car would not start. I took key out of remote and opened door. I could not figure out how to put "key" in slot. No one said at that time to put remote fob in slot. As a result th key was stuck in opened door. I could not figure out how to put "key" in slot. No one said at that time to put remote fob in slot. As a result th key was stuck in slot. The box for remote had to be replaced and dashboard removed. I was told the charges were $250.00. When I went to pick up my car I spoke to Bridget and service manager. When I explained what happened they called Infinity and I was not charged. The dealership went out of their way to help me. I was given a loaner car and they were extrenely helpful. By the way, that dealer is very far fron my house, but Brigett was soooo wonderful I bought my car from her. It is the best dealership in Houston! More

My wife and I have been buying Infiniti's from this dealership since 1993 when we took delivery of a new G-20. Our adult children have also benefited from Infinity's safety designs, having been in sev dealership since 1993 when we took delivery of a new G-20. Our adult children have also benefited from Infinity's safety designs, having been in several accidents in which their used G-20 were totaled but they were not hurt. We are extremely grateful for that. We have also owned or leased the I-30, the I-35 (both the coupe and the sedan), the FX-35, the G-35 and finally the G-37. All were great cars and provided an outstanding experience for us. West Houston Infiniti's leadership and staff, from the owner to sales to service, are like members of the Jennings' family. We are always treated as if we are their most important customers and everything is done to make us truly satisfied. We highly recommend West Houston Infiniti to anyone who is looking for a great car and a positive and professional automotive experience! More

I found Dwayne responsive and a pleasure to work with. He responded to my emails quickly and with the information I requested. While at the dealership he was courteous and professional. I did not feel pressu responded to my emails quickly and with the information I requested. While at the dealership he was courteous and professional. I did not feel pressured or confused by the information provided and the process of buying the car. From the financing stand-point Larry was fast and efficient in explaining what I was signing and my options. Working with West Houston Infiniti helped take the stress out of buying a new car. More

My husband and I just leased for our first time with West Houston Infiniti, and are so pleased with their service! The staff is all very friendly. As soon as we walked into the dealership, we were greeted as Houston Infiniti, and are so pleased with their service! The staff is all very friendly. As soon as we walked into the dealership, we were greeted as if we were friends, and not just as a willing customer. We walked into this dealership right after leaving another dealership, and immediately saw better results with West Houston Infiniti. The first question our sales rep. asked was if we had test driven the car, and we thought that was the most important aspect when looking for a new car! Yet the service was outstanding, the car we leased is remarkable! We highly recommend dealing with West Houston Infiniti for those who are interested in being treated as the best of the best. More

You can't beat the service team at West Houston Infiniti. I originally purchased my vehicle in North Houston 7 years ago and started having my car serviced at West Houston because it was closer to my house. I originally purchased my vehicle in North Houston 7 years ago and started having my car serviced at West Houston because it was closer to my house. The difference in customer service is unbelievable and at a different level than any other dealership. I would absolutely recommend West Houston Infiniti to all my friends and family. More