West Houston INFINITI

I've purchased many luxury vehicles in my life and none offer the excitement and satisfaction I've received from Infiniti. The added bonus for me has been my encounter with West Houston Infiniti's standar offer the excitement and satisfaction I've received from Infiniti. The added bonus for me has been my encounter with West Houston Infiniti's standards and its staff. I had moved away for several years to the Austin market and when searching for my then second Infiniti, and I made the choice to travel to Houston for a weekend to complete my search with my driving force being service and value. My tried and true method of shopping was to complete my search at West Houston Infiniti and it once again proved to be the right choice. I then purchased my 2002 QX4 (from Andre) with the intent, as was the case for many years, to replace the vehicle within two years. These were different times for my family and I, so the visit to the Service Department was never a concern. The sales staff is always professional and truly make my purchases very enjoyable, as they should be. There is never any high pressure tactics used and I've always been treated with respect. More importantly, the staff exhibits a high level of integrity, which is worth thousands of dollars in my opinion. Although, we've continued to replace my wife's vehicle repeatedly, due to financial reasons and the enjoyment I get from driving my vehicle, I have now reached the 9th year of ownership of this said QX4 as well as 185,000 miles. I attribute that lengthy ownership to the service and parts department at West Houston Infiniti. Although we're merely acquaintances in my relationship with the service and parts department, I consider them my friends. As you may imagine, the care that an individual shows to a vehicle that gets replaced every other year is less than acceptable and so after keeping the vehicle as long as I have these things begin to show up, so hence the multiple visits to the service and parts dept. The parts dept manager, Ray, not only remembers me, but takes the time from his busy schedule to take care of my questions with the patience of a physician and has a genuine conversation with me during the process. Although I've had several different Service Advisors during the years, like Charlie, Mr. Martinez, and Joe, I've even received a ride home by another service advisor, Justin even after sharing that I had another arrangement already scheduled. One important note on the reference of "home"; I live in the Houston market area, yes, but about 35 miles from this particular dealer. As would be common Houston knowledge, I pass other Infiniti dealerships to reach West Houston Infiniti because of the attributes mentioned above. I have tried closer dealers, but I have not been fortunate in duplicating the service consistently as is done here. In addition, Ken Sullivan the master technician most familiar with my vehicle, has taken extra care to ensure that I'm feeling peace of mind with each and every visit. His knowledge of Infiniti vehicles is amazing! He can literally looks at my vehicle and in seconds determine what is wrong. He even reaches out to me personally to share his evaluation of my vehicle with me; nowhere has that ever been done before! Add to all of this the fact that the most invisible people in this process (and definitely not less important) to most service department consumers are the porter and the Service Director. Yet, I know the porter I most often work with by name, Juan, and he knows my vehicle and also interacts with me, the customer, where in most places they just walk away from your vehicle and you're left with the enigma of whether your car is ready to be taken or not. And the Service Director? The person most customers at other dealers never meet, Terry, has made several contacts with me personally over the phone. In fact, on one occasion, he personally drove my vehicle to ensure that all was well when I returned to pick it up. This kind of service is truly unique to West Houston Infiniti and all I can say is "Thank you for being so AWESOME!" As you know, you have my loyalty! Jon Flores More

Dwayne and the entire staff made our car buying experience great. Everyone went above and beyond to make sure all of the details were handled ahead of time. I would definitely recommend Westside o experience great. Everyone went above and beyond to make sure all of the details were handled ahead of time. I would definitely recommend Westside over any other dealer. Thanks to the staff @ Westside! More

The customer service was great the overall information about the used car was great as well. I purchased a used Toyota Sequoia with a seamless transaction from my finance department and theirs. The car I about the used car was great as well. I purchased a used Toyota Sequoia with a seamless transaction from my finance department and theirs. The car I selected was an upgrade from our precious model due to the increase in our family size. This car fit great and will be a great investment for our family's safety and comfort. More

I called over the phone and then came in and met with Ricky Tejada. He was extremely professional, knowledgeable and so helpful. I had visited Infiniti off of 59 and told Ricky what I wanted and that I Ricky Tejada. He was extremely professional, knowledgeable and so helpful. I had visited Infiniti off of 59 and told Ricky what I wanted and that I was having to work the deal over the phone. He gave me a great price and didn't play games which means a lot to me. He was extremely honest and I will send everyone over to him. Dwayne was also extremely knowledgeable and helpful and worked hard and fast to get us on our way for my sons baseball game. The man in finance also worked diligently. I can't say enough about this group and look forward to sending friends and family that way. Thanks so much for the great experience and especially the honesty and integrity of this group!!!! Yesterday they even did a follow up call to make sure I was enjoying my car!!! I would give them all A+++++ :) Oh and if anyone needs maintenance or repair on any other vehicles that Infiniti doesn't service please consider Christian Brothers Automotive - New Territory :) More

Excellent service, attention and customer satisfaction. This is my third vehicle from West Houston Infiniti. All of my sales professionals have been excellent and Steve Titley is certainly no exception. M This is my third vehicle from West Houston Infiniti. All of my sales professionals have been excellent and Steve Titley is certainly no exception. My experience with the financing department was a breeze and pleasently short. More

I had a great experience with West Houston Infiniti and the employees that I worked with. Dwayne DiMaria and Steve Titley were very informative. Dwayne provided a great deal of information about pricing be the employees that I worked with. Dwayne DiMaria and Steve Titley were very informative. Dwayne provided a great deal of information about pricing before I even looked at the cars. They were very pleasant, friendly and helpful. I would definitely go back! More

Overall purchase experience was great, although we had done some homework and narrowed the choices significantly. Dwayne was extremely helpful, pleasant. And the cute flip of a coin for the last few dol done some homework and narrowed the choices significantly. Dwayne was extremely helpful, pleasant. And the cute flip of a coin for the last few dollars - that was clever. He had my wife with that one!!! More

My experience with West Houston Infiniti was wonderful with this being my second purchase. Nick Turano's knowledge and professionalism closed the deal. Nick helped guide me all the way from my trade-in to with this being my second purchase. Nick Turano's knowledge and professionalism closed the deal. Nick helped guide me all the way from my trade-in to setting up my appointment with the Finance Department which could not have gone any smoother. I never felt any pressure whatsoever. I would definitely recommend this dealership to anyone!! I must also say that in the past I've dealt with Norman Issac's in the Service Dept. and he has always been so very helpful. Nick Turano, Brigitte Parks and the rest of the Infiniti Team was Super!!! More

I would like to personally comment on how great each trip to this dealer is, everything is on time and finishes on time, with no issues. Terry Landry is without a doubt the reason I have bought 2 vehicles fr to this dealer is, everything is on time and finishes on time, with no issues. Terry Landry is without a doubt the reason I have bought 2 vehicles from Westside. He is unquestionably the best individual I have ever worked with in my 56 years.... More

so far the sales/buying experience has been saisfactory. they have been helpful in explaining the operation details. i am due to go back in the very near future to get more specific operational and guidance they have been helpful in explaining the operation details. i am due to go back in the very near future to get more specific operational and guidance details. i am also looking forward to meeting theservice departtment manager. More