West Houston INFINITI

We had a great experience - a friendly greeting from Nick, who was available to help us with the G37 that we were interested in. We did not have to wait to be helped, and were never given any indicatio Nick, who was available to help us with the G37 that we were interested in. We did not have to wait to be helped, and were never given any indication that we should have made an appointment, which we experienced at other dealerships. He was very knowledgeable about the vehicle and its billion features. He asked what features were important to us, made a recommendation, and stuck to it - no pressure to upgrade to features we don't need. We had the same positive experience with the receptionist and the finance department. Overall, it left a great impression that we can count on excellent service at this dealership for the long life our Infiniti. More

I visited, test drove and reviewed multiple dealerships in the Houston Area, and I consistently came back to West Houston Infiniti from whom I ultimately leased. Dwayne DiMaria was helpful, always quick t in the Houston Area, and I consistently came back to West Houston Infiniti from whom I ultimately leased. Dwayne DiMaria was helpful, always quick to respond to any inquiries and truly created no pressures in my leasing/purchasing experience. I was very impressed with the friendly, courteous atmosphere by all the staff at West Infiniti. The overall opportunity from Dwayne, to Hart, to Steve to Larry all made this a very relaxed, informative and rewarding experience. I would highly recommend West Infiniti to others. More

Steven Sistrunk was a pleasure to work with in the purchase of our new QX56. He was very professional and new the product very well and was extremely efficient at showing us the differences between t purchase of our new QX56. He was very professional and new the product very well and was extremely efficient at showing us the differences between the competing brands which tipped the scales in favor of our choice. Great dealership and great salesman. Thanks Steven. Best, Jon More

Steve did an excellent job in helping me lease this vehicle. I am a business owner who works heavily in sales and I notice good salespeople. There was no caveman/Carnegie/ABC stuff at all and it was vehicle. I am a business owner who works heavily in sales and I notice good salespeople. There was no caveman/Carnegie/ABC stuff at all and it was refreshing. Also, when I found that the vehicle I chose did not have the interior I expected, Steve took a deep breath and went through the process of switching me to a different vehicle, and all the paperwork that it required. He has a great attitude and I would definitely work with him again. More

Dwayne was our main point of contact as the sales representative. I visited the dealership a couple of months ago. We were in the throws of trying to decide what to buy and had really opened up our representative. I visited the dealership a couple of months ago. We were in the throws of trying to decide what to buy and had really opened up our thinking. My wife's car is a Lexus RX and we originally thought we would just get another RX. We decided to look more broadly. I had never been to the Infiniti dealership, but stopped one Friday and Dwayne DiMaria offered to help. Dwayne's friendly demeanor and helpful attitude was what drew me back. I brought my wife back and Dwayne lined her up to drive several different models that interested us. After looking at several different manufacturers and dealerships, the combination of the positive reviews of Infiniti's vehicles and the friendly and helpful service from Dwayne at West Houston Infiniti brought us back. We finally settled on the Infinit M37. There happened to be an M37 on the lot that had just arrived, and Hart Oshman agreed to hold the vehicle with a deposit until I could get my wife by the next day to look at the vehicle and we could drive it. The purchase paperwork, although time consuming, was made as efficient as possible by Beau. Beau was very efficient and knowledgeable. The overall shopping, deciding, and buying experience was very positive. I would recommend the dealership. More

West Houston Infiniti is a great dealership, all the way around. They are very personable and made a deal for me that exceeded my expectations and they were in constant communication throughout the process. around. They are very personable and made a deal for me that exceeded my expectations and they were in constant communication throughout the process. The entire process took about an hour, maybe an hour and a half tops. Unbelievable experience! THANKS!! More

Everyone was very helpful and I was very pleased with how quick and painless the entire process was! They did everything possible to get me a great deal on the car I wanted. I never felt pressured or rushed quick and painless the entire process was! They did everything possible to get me a great deal on the car I wanted. I never felt pressured or rushed into making a decision, and in the end I walked away one very happy customer! I would definitely buy from this dealership again. More

Presumeably like many others, by the time I contacted West Houston Infiniti I had thoroughly researched my chosen vehicle and its competition. Browsing the on-line listings, I saw exactly the car my wif West Houston Infiniti I had thoroughly researched my chosen vehicle and its competition. Browsing the on-line listings, I saw exactly the car my wife and I wanted. My first contact was via the internet with questions, and I gave my phone number. Response was very quick and with precise answers to my questions, not with a hard-sales approach. The price finalization process was painless and quick and straightforward, and my trade-in request was met. But when it came time for delivery the best was yet to come. The salesman, Dwayne, sat in that car with my wife and I for about an hour and a half showing us all the capabilities of the extensive on-board navigation and controls; and he never lost patience with all our questions. Now if I could just remember all of it!!! More

I'm 54 yrs. old and have bought quite a few vehicles in my lifetime. This was by far the most pleasant and stress free buying experience I've ever had. All of the employees are professional, courteous an my lifetime. This was by far the most pleasant and stress free buying experience I've ever had. All of the employees are professional, courteous and friendly and they know their product. Most of the negotiating, of which there was little as they gave me a fair trade value, was handled my Mr. Tejada. The handling of the vehicle set up and orientation was done my Mr. DiMaria. Both did great jobs and I will not hesitate to recommend them to anyone I know. I did the deal on a Saturday and Mr. DiMaria said for my wife (the car is for her) to call him anytime and he would do the orientation and set up all the electronics (seats, bluetooth, etc.) for her also. I walked out feeling as thought I'd gotten a fair deal along with the great Infiniti service... Highest Rating.... Great Team... More

My car buying experience with West Houston Infiniti was wonderful. A friend recommended my salesman Dwayne DiMaria and this dealership to me. I must say Dwayne was unlike any car salesman I have ever dealt wonderful. A friend recommended my salesman Dwayne DiMaria and this dealership to me. I must say Dwayne was unlike any car salesman I have ever dealt with, he was not only professional and knowledgeable but he was genuine and kind. He and Beau LeVine made my entire buying process easy and seamless. The entire team provided impeccable customer service, they exceeded my expectations and I would recommend them to anyone! More