West Houston INFINITI

Excellent services from first call to delivery So I actually live in Austin, but drove 200 miles to see these guys because the sales rep at the ofher dealership trial closed me every 15 seconds and So I actually live in Austin, but drove 200 miles to see these guys because the sales rep at the ofher dealership trial closed me every 15 seconds and asked me questions over and over again the same wat even if i said "no". I bought a car from this dealership a few days ago. It was such a great experience, no pressure, fair deal and they treat people with care and respect. When I was waiting for their finance department to type up my paperwork i had a conversation with a nice couple who was buying a car that day. It was their second purchase from this dealership and they described both their experiences as good as the one i was having that day. The sales manager was really friendly and so was the new finance guy. Overall i will probably consider Infiniti for my second vehicle as i had such a wonderful experience here. And yes I will make the long drive again. More

Excellent Service This dealership treats women with respect. All the employees are friendly and courteous. When you leave the dealership you are very knowledgeable re This dealership treats women with respect. All the employees are friendly and courteous. When you leave the dealership you are very knowledgeable regarding the vehicle that you have purchased. More

Warranty Repair The source of the problem I csme in with was immediately identified. I also got an alignment & inspection. I left my car and received a very clean The source of the problem I csme in with was immediately identified. I also got an alignment & inspection. I left my car and received a very clean & new loaner. Brian Watson is my service advisor, whom i always book my appointments with as he is always responsive & professional. I have always been satisfied with the level of service received. It's much further to travel to West Houston then SW Infiniti, but the level of service at West Houston is far superior. (I took the car to SW, they said couldn't find problem) More

It took 1 hour and 20 minutes to change my oil!! Infiniti called me to schedule an appointment a few weeks prior. I arrived 5 minutes early for my appointment and waited to see the service consultan Infiniti called me to schedule an appointment a few weeks prior. I arrived 5 minutes early for my appointment and waited to see the service consultant. She informed me that the service (an oil change) would take between 45 minutes and 1 hour. After an about an hour and 20 minutes I went to the service counter to find out what was taking so long. An attendant told me the car wash was backed up, but that she had the invoice and I went ahead and paid. It was raining by the way, so the car wash was sort of waste of time. She walked out to check on my car and returned in about 30 seconds with my keys. My car had been sitting there ready to go. I wonder how long I would have waited if I hadn't gone and asked about. I'm not sure I will bother to go back to have my car serviced if this what I can expect. More

Great service Josh in service is the best! He has taken care of us for the 2 years we have had our sedan. We were not able to pick up our car on the day it was fi Josh in service is the best! He has taken care of us for the 2 years we have had our sedan. We were not able to pick up our car on the day it was finished, but it was no problem to keep the complimentary loaner an extra day. When we picked the car up it had been cleaned and washed to perfection! More

Consistent Great Service! As always, we can count on great service no matter the reason for bringing our cars into your dealership! Brian has always taken care of us and we ap As always, we can count on great service no matter the reason for bringing our cars into your dealership! Brian has always taken care of us and we appreciate his caring and professional attitude!! More

Great service and work was done quickly.. I like be how I can check I quickly and work on my car is done within an hour or you get a loaner car I like be how I can check I quickly and work on my car is done within an hour or you get a loaner car More

Purchased 2015 QX60 The staff was very helpful and professional. I have used them over the last 4 years and have referred many friends. The service department is excellen The staff was very helpful and professional. I have used them over the last 4 years and have referred many friends. The service department is excellent. More

Exceptional Service and Workmanship Great Experience as usual at West Houston Infiniti. I wouldnt take my car any other place. Everyone is friendly and when you take your vehicle in f Great Experience as usual at West Houston Infiniti. I wouldnt take my car any other place. Everyone is friendly and when you take your vehicle in for service or repair it's as though you're their one and only customer. The quality of maintenance and repair work has always been excellent, never had an issue where I had to take my car back or the problem was not fixed...real professionals. More

20000 mile service Great as usual. I don't mind getting needed service. Always quick and I love the car wash. Nice waiting area with Starbucks coffee, water, free wif Great as usual. I don't mind getting needed service. Always quick and I love the car wash. Nice waiting area with Starbucks coffee, water, free wifi and a TV More