West Houston INFINITI

Routine service Punctual, pleasant waiting area, efficient. It was easy to schedule online. As soon as you pull up someone approaches you and clarifies the purpose of Punctual, pleasant waiting area, efficient. It was easy to schedule online. As soon as you pull up someone approaches you and clarifies the purpose of your visit. You meet with your service rep, and just relax. More

Great Experience My Sales person Nick Turano was very responsive and helpful throughout the process. We have purchased several Infiniti vehicles and this was one of th My Sales person Nick Turano was very responsive and helpful throughout the process. We have purchased several Infiniti vehicles and this was one of the best experiences. More

Customer focused and on time. Great customer focus and follow up. Josh JACOB takes the time to engage with his clients. Very happy with the service and would return. Loaner car Great customer focus and follow up. Josh JACOB takes the time to engage with his clients. Very happy with the service and would return. Loaner car was also ready. More

Outstanding Service --As Usual I have been with West Houston since 1991. Now 25 yrs. later and 7 Infinitis, the service, workmanship, and friendliness continue to be EXCEPTIONAL!! I have been with West Houston since 1991. Now 25 yrs. later and 7 Infinitis, the service, workmanship, and friendliness continue to be EXCEPTIONAL!! I am treated as part of the Infiniti family. Everyone calls me by name, makes sure my needs as been met, and that I am cared for in an excellent manner. While there are other dealerships closer to my home, I drive the 50 miles just to see the members of my Infiniti family! More

Excellent first service Having dealt with many dealerships I had low expectations when I brought my car in for its first service. Those expectations were blown out of the wat Having dealt with many dealerships I had low expectations when I brought my car in for its first service. Those expectations were blown out of the water. Quick turn around and all done to my satisfaction. Impressed with my first experience. More

Overall good job. They changed the oil and filter and washed the car. Did a great job except they left the paper and plastic protectors in the car that I removed before They changed the oil and filter and washed the car. Did a great job except they left the paper and plastic protectors in the car that I removed before driving away. More

Looking for a great place to have your Infiniti Serviced? I have been taking my infiniti to West Houston since purchasing it in 2010. The service level is consistently exceptional. From being greeted, to t I have been taking my infiniti to West Houston since purchasing it in 2010. The service level is consistently exceptional. From being greeted, to the service consultant, status updates, free loaner vehicle, and clean car when I pick it up. Great Job all around! More

2009 QX-56 lift gate and other services Happy with the timeframe this was completed in...and under estimate...did alignment, oil change, lift gate repairs ( stays replaced ) and coolant repl Happy with the timeframe this was completed in...and under estimate...did alignment, oil change, lift gate repairs ( stays replaced ) and coolant replacement.....only minor complaint was with my free loaner....beautiful Q50a....Interior was quite dirty...spilled coffee on seats and instrumentation, large oil stain on floor mat... More

Excellent service! Excellent customer service! Always very curious. Service on vehicles has always been great. Very honest and prices are fair. Would recommend to my clo Excellent customer service! Always very curious. Service on vehicles has always been great. Very honest and prices are fair. Would recommend to my closet friends. More

Excellent services from first call to delivery So I actually live in Austin, but drove 200 miles to see these guys because the sales rep at the ofher dealership trial closed me every 15 seconds and So I actually live in Austin, but drove 200 miles to see these guys because the sales rep at the ofher dealership trial closed me every 15 seconds and asked me questions over and over again the same wat even if i said "no". I bought a car from this dealership a few days ago. It was such a great experience, no pressure, fair deal and they treat people with care and respect. When I was waiting for their finance department to type up my paperwork i had a conversation with a nice couple who was buying a car that day. It was their second purchase from this dealership and they described both their experiences as good as the one i was having that day. The sales manager was really friendly and so was the new finance guy. Overall i will probably consider Infiniti for my second vehicle as i had such a wonderful experience here. And yes I will make the long drive again. More