West Houston INFINITI

Great Experience! Ki Yoon and Sebastian Maupin were great, and made the leasing experience exceptionally simple! Beyond expectations for a dealership, and would highly Ki Yoon and Sebastian Maupin were great, and made the leasing experience exceptionally simple! Beyond expectations for a dealership, and would highly recommend to others. More

Proven track record When it came time to get my fourth Infiniti,I knew just where to go. Terry always remembers what I'm looking for and keeps me aware of options when t When it came time to get my fourth Infiniti,I knew just where to go. Terry always remembers what I'm looking for and keeps me aware of options when the time comes. Steven was very patient in explaining some of the newer coverages available since my last purchase. An effortless experience - thanks guys More

Love this infiniti dealer Great sales services! They worked efficiently with me via email, phone, and in person - good use of technology to make the process go faster. Helped m Great sales services! They worked efficiently with me via email, phone, and in person - good use of technology to make the process go faster. Helped me find the best option for my needs. More

Great knowledgeable service Dealership went beyond expectations with great quality service. Jerry was very detailed and explained the process thoroughly. I will definitely be bac Dealership went beyond expectations with great quality service. Jerry was very detailed and explained the process thoroughly. I will definitely be back in the future. More

Service My service was fantastic! Both Jerry and Josh went above and beyond to be helpful and make sure my service was top notch. I will definitely be retur My service was fantastic! Both Jerry and Josh went above and beyond to be helpful and make sure my service was top notch. I will definitely be returning to West Houston Infiniti for my next service. More

Jerry Singh surpassed my expectations of a service manager. He has provided exceptional customer service over the last few weeks and was never impatient or abrupt despite my endless calls and stupid questions. He has provided exceptional customer service over the last few weeks and was never impatient or abrupt despite my endless calls and stupid questions. One of the best I've ever experienced (if not the best!) More

Scammed On Third Party "Platinum" Extended Warranty: I bought my 2012 Qx56 in April 2016. In Dec 2016 got a "service engine soon" on my dash. Learned from the service tech that my error code was for a I bought my 2012 Qx56 in April 2016. In Dec 2016 got a "service engine soon" on my dash. Learned from the service tech that my error code was for a catalytic converter issue that is a "known problem". Read up on the internet that many owners have had mixed reviews about this low standard of design from Infiniti. Service rep told me Infiniti's warranty covers it, but my "third party" warranty they pushed on me in the finance department was hardly ever sold and didn't cover this repair at all. I was shown a pamphlet for the warranty and not the laminated sheet that has items not covered. Had I seen that, my husband who is a hobby advanced level mechanic would have rejected it right off. I don't know why I wasn't shown that particular layout, but I feel very disgusted with their finance department and with Infiniti for even putting that 3rd party warranty out there. Don't buy the third party extended warranty. The finance man told me it covered everything except normal wear and tear parts like tires and batteries and brakes. That was a generalization and a lie. I'm really disgusted. I researched the code issue and found that if maintained properly (archoil 6400-g fuel additive every so often), a catalytic converter will maintain proper operating function. I bought a bottle on the internet for $18, added it per instructions and ran almost a quarter tank of gas and the error code disappeared. Infiniti was ready to replace my catalytic converter off the bat for $2300.00. Just like that. I'm canceling my extended warranty and writing the review in every spot I can find the opportunity to. It ticks me off that a luxury vehicle dealership can act like a shady used car lot. Very low standards. Extremely disappointed. More

My New QX30 purchase This dealership was an absolutely wonderful experience! I wanted to What my options for leasing were... Daniel S was my salesmen! He handled me with s This dealership was an absolutely wonderful experience! I wanted to What my options for leasing were... Daniel S was my salesmen! He handled me with such wonderful customer service that I knew I was buying a car that day! Thanks to Daniel, Jason,and Robert for helping me and making this such an awesome experience!!! More

Great Service!! We did not buy a brand new Infiniti eight months ago, however the dealership treated us very nice and professionally when we returned to get service We did not buy a brand new Infiniti eight months ago, however the dealership treated us very nice and professionally when we returned to get service done on our car. The problem with several companies seems as though as soon as the consumer walks out the door with their purchase it is" BYE forever and thank you for your money!! "They don't continue that lasting relationship with the consumer. But here at West Houston Infiniti , they continue that relationship and provide great service!! More

Comfortable My experience with the Service Representative and service has always been great. This is why I do not want to switch to other cars like Lexus, Merced My experience with the Service Representative and service has always been great. This is why I do not want to switch to other cars like Lexus, Mercedes or others. I like my price of regular maintenance and my car being washed and the wait time is usually an hour. More