West Houston INFINITI

Just Exceptional.... Again! I have been going there for all my maintenance and repair needs since 2010. The people are polite, attentive and honest. The work is next to none. I have been going there for all my maintenance and repair needs since 2010. The people are polite, attentive and honest. The work is next to none. I plan to go visit again. More

Amazing Great service , fast and quick. Very friendly customer service. The best overall service I have ever gotten at a dealership. Will recommend Josh Ja Great service , fast and quick. Very friendly customer service. The best overall service I have ever gotten at a dealership. Will recommend Josh Jacob to all my Infiniti owners More

Amazingly smooth and delivered as promised. Very smooth. I scheduled an appointment for a recall easily. By computer, added that I would like the next check-up for my car which included checki Very smooth. I scheduled an appointment for a recall easily. By computer, added that I would like the next check-up for my car which included checking all fluids, changing the oil and rotating tires. Jerry Singh met with me on time, verified that all I requested would be done and told me I'd get my car back same day. (I was doubtful of same day service for the amount of service needed.) He then put me in a clean rental vehicle and sent me on my way. I actually received a call from Jerry about 4 in the afternoon telling me my car was ready! I made it to West Houston Infinity about 5 and was out the door by 5:15. A really unexpected bonus was that my car did not need anything else and it is ten years old. Infiniti produces a quality car and West Houston is a quality dealership. I have been a loyal customer for 20 years. More

Strong consultative approach on every visit for service. Benny Boyd is my service consultant and I trust him to take care of car. He takes the time to review explain information and options. They always m Benny Boyd is my service consultant and I trust him to take care of car. He takes the time to review explain information and options. They always meet their planned repairs completion, so that I can plan around getting back to the dealership. The best experience I've had at any dealership. Great execution on their part. More

Great experience Staff was extremely helpful and very professional. Hours are convenient and overall experience dealing with everyone was pleasant. In particular, work Staff was extremely helpful and very professional. Hours are convenient and overall experience dealing with everyone was pleasant. In particular, worked with Bernie who made it a wonderful car buying experience. More

Job well done! Alert came on one of my gauges to arrange appointment. I called Bennie and was fortunate that that he had an opening the next day. Car was inspected a Alert came on one of my gauges to arrange appointment. I called Bennie and was fortunate that that he had an opening the next day. Car was inspected and work completed. More

Very professional and kind awesome experience My experience at my Infiniti has always been awesome So far. My service man Josh had always been professional and respectful. I enjoy coming to that My experience at my Infiniti has always been awesome So far. My service man Josh had always been professional and respectful. I enjoy coming to that dealership. P More

Service department is the BEST! Service department is the BEST! They treat you like you are their only customer! Josh Jacobs will the reason I will buy another Infiniti when I need Service department is the BEST! They treat you like you are their only customer! Josh Jacobs will the reason I will buy another Infiniti when I need a new car! Bob greets you like an old friend when you pull up to the Service Department! More

I had a nail in my tire. It was a Monday morning and of course the service department was buzzing. I was a walk in because I discovered the nail before I got into my car to go It was a Monday morning and of course the service department was buzzing. I was a walk in because I discovered the nail before I got into my car to go to work. As usual Josh Jacobs said " bring it in I don't want you driving on it and have something happen to you". Josh proceeded to have a new tire put on and work with the warranty department to make sure I received the proper care. I have always said Josh and your service department treats their customers like they are driving a Rolls Royce. I really appreciate the excellent service and Josh trying to keep me safe! More

Very rewarding experience They made it a very easy and fast way to purchase a car. I drove out with the car I wanted at the price I wanted in record time. They made it a very easy and fast way to purchase a car. I drove out with the car I wanted at the price I wanted in record time. More