West Houston INFINITI

Service Mr. Watson is wonderful. He is extremely helpful and knowledgeable. He goes above and beyond all my expectations. This is my 3rd Infiniti, and I wo Mr. Watson is wonderful. He is extremely helpful and knowledgeable. He goes above and beyond all my expectations. This is my 3rd Infiniti, and I would not take it any other place. 100% of all my service has been completed by WHI. More than satisfied and happy with Mr. Watson and the service he provides. He is a real asset to your company. Thank you. More

Positively delightful I don’t remember any other time, when purchasing a vehicle, I felt so relaxed and stress free. Ryan Reynolds is a great salesman. He was up front, hon I don’t remember any other time, when purchasing a vehicle, I felt so relaxed and stress free. Ryan Reynolds is a great salesman. He was up front, honest, professional and so detail oriented when we told him what we wanted and expected. And he came through for us. Thank You Ryan. And the Sales/Finance Manager Steven Titley was so pleasant and efficient when handling our purchase. Thank You Steven. Mr. & Mrs. Richard Klan More

The Best Dealership All Around This is the second purchase that we have made from this dealership. Mr. Oshman and Mr. DiMaria were very professional and did not play the "silly hig This is the second purchase that we have made from this dealership. Mr. Oshman and Mr. DiMaria were very professional and did not play the "silly high pressure sales games" that other dealerships often use. I told them what I wanted and my budget and they worked with us to accomplish that goal. Brought the car back today to have the tow package installed, was given a loaner car, and the work was performed and the car was ready as promised by Bennie Bynum. By far, this is the best dealership that I have purchased or attempted to purchase a car. The service department is also exceptional. All maintenance on my previous vehicle was performed there and could not have been any better. Great job by all. More

Dwayne DiMaria is the guy!!! I have always truly loved INFINITI; the performance and luxury combined exceeds most other brands today! The 2018 Q50S is everything you can ask for i I have always truly loved INFINITI; the performance and luxury combined exceeds most other brands today! The 2018 Q50S is everything you can ask for in a vehicle, looks, luxury and comfort! This is my 6th INFINITI and Dwayne has always been my guy! So thorough and never rushes. Always takes his time to explain new technology and ensure your are comfortable before you drive off! More

Car Experience Nick was very knowledgeable, courteous, and helpful and answered all of our questions regarding the new vehicle. It was one of our best experiences b Nick was very knowledgeable, courteous, and helpful and answered all of our questions regarding the new vehicle. It was one of our best experiences buying our new car. More

Car wash Everything was good except for the car wash, I know it is something that is provided as a courtesy, but if you are going to do it, do a good job. Ever Everything was good except for the car wash, I know it is something that is provided as a courtesy, but if you are going to do it, do a good job. Everything else was good, Terry was very helpful and explained the work being done and I'm sure if I wouldn't show him the wash job he would have agreed. More

Brakes Brian is very professional and does not give me the high pressure sale. He provided details I asked about regarding the repair and helped me make info Brian is very professional and does not give me the high pressure sale. He provided details I asked about regarding the repair and helped me make informed decisions. More

Very attentive to the customer's needs. This is our fourth Infiniti. We bought our last one from Clear Lake Infiniti. When I tried to negotiate with the Clear Lake Sales Manager, I was given This is our fourth Infiniti. We bought our last one from Clear Lake Infiniti. When I tried to negotiate with the Clear Lake Sales Manager, I was given a "take it or leave it" quotation by a salesman. I left a message for the Sales Manager to call me back but he never did. I then contacted Chris Reed with West Houston Infiniti and agreed to a sales price within twenty minutes. When I arrived at the dealership, I was greeted by Chris and the papers were drawn up and signed. The Finance Manager, Ki Yoon, was extremely cordial and explained all of the pricing options and maintenance offers in a manner that we felt he was indeed looking after our best interests. After the papers were signed, George Lane was very helpful in explaining all the details involved with the operation of the vehicle. He knew all the answers to our questions without reference to any manuals or related documents. More

No wait experience No waiting was awesome, I walked in and was acknowledged by three employees. Once I checked in brian knew exactly what I was there for and took care t No waiting was awesome, I walked in and was acknowledged by three employees. Once I checked in brian knew exactly what I was there for and took care the rest. More

Purchased new QX50 Daniel was helpful friendly and worked to get us the best priceWho is the finance guy. Steven in finance was also very knowledgeable and helpful in pu Daniel was helpful friendly and worked to get us the best priceWho is the finance guy. Steven in finance was also very knowledgeable and helpful in purchasing decisions More