West Houston INFINITI

Worst csr BAD CSR ever!!! BUYER AWARE I purchased their warranty for dents, rims, windshield and key for $2000. I came there for a repair and they denied to fi BAD CSR ever!!! BUYER AWARE I purchased their warranty for dents, rims, windshield and key for $2000. I came there for a repair and they denied to fix the windshield however they fix my rims. Came back and they hired a third party to fix my rims instead of their certified services. Also, my house is 1 hour away from the dealer, i dropped off the car at 2pm, they gave me a phone call at 5.30pm tell me to be there before 7pm or they will charge my credit card for the loaner car. As you all know 6pm is a really bad time for driving from galveston to katy Showed up at 6.45pm and non of the csr served me. They kept pushing me around and told me they had no idea about my car. The rims looked so bad like they dont even touch my car. Also when we first purchased the car it was late so they told us to come back and they will pump gas in full for me. I came back 2 times and they didnt do it at all. More

Buy a New Car Overall it was a great buying experience except for the used car department not giving me what I felt was a fair value for my trade-in. My salesman wa Overall it was a great buying experience except for the used car department not giving me what I felt was a fair value for my trade-in. My salesman was able to get the to raise the offer $500 but it was still way low for what the car was worth. More

Prestige at its best! Josh was exceptional as always. Appreciative of him keeping me updated on the progress of repairs. Even made sure to get my approval prior to any work Josh was exceptional as always. Appreciative of him keeping me updated on the progress of repairs. Even made sure to get my approval prior to any work being completed. More

Driving the Dream! I was not going for any other reason but to get an idea of how much my vehicle of choice would cost and to drive one to see if I was even comfortable. I was not going for any other reason but to get an idea of how much my vehicle of choice would cost and to drive one to see if I was even comfortable. I was planning on purchasing a new vehicle in the summer or fall of this year. I was truly surprised at the price and how willing the team was to convince me to leave owning a new vehicle by negotiating what I wanted based off of the needs expressed. Needless to say, hours later I left with the vehicle of my dreams and it has more than exceeded my expectations along with the team I worked with. More

always consistent I like dealing with Bennie--he is always a straight shooter and looks out for my interests. The other staff there are always friendly and motivated to I like dealing with Bennie--he is always a straight shooter and looks out for my interests. The other staff there are always friendly and motivated to make the experience a good one. More

Great deal on 2018 Q50S I’ve been considering a few brands of luxury sports sedans, and I found West Houston Infinity as best car dealership I’ve ever dealt with including BM I’ve been considering a few brands of luxury sports sedans, and I found West Houston Infinity as best car dealership I’ve ever dealt with including BMW, Lexus and Mercedes. Apart from the great quality of the vehicle I have purchased from them at a great price, I’ve been treated with respect and understanding without being pushed to the bottom line too quickly. Overall, I’m very happy with the way they do business. More

exceptional service I own a QX56 and the service quality since day 1 has always been exceptional. I still only allow West Houston Infinity to work on my vehicle and would I own a QX56 and the service quality since day 1 has always been exceptional. I still only allow West Houston Infinity to work on my vehicle and would recommend anyone who needs a quality vehicle to seriously consider them for purchasing the vehicle and maintaining for the years to come. More

New Vehicle Purchase Seamless, Professional buying experience there was no pressure felt at all. The dealership was very clean in and out. I would recommend this dealershi Seamless, Professional buying experience there was no pressure felt at all. The dealership was very clean in and out. I would recommend this dealership to anyone wanting to purchase an Infiniti! More

Quick reliable service on time Brought both Infiniti's in for oil change and tire rotation...G-37 and QX-80...could not book a loaner but I asked for one and they provided it as I n Brought both Infiniti's in for oil change and tire rotation...G-37 and QX-80...could not book a loaner but I asked for one and they provided it as I needed a car for just 40 minutes...Brian Watson was very accommodating.....they checked over both vehicles and had some recommendation but were not pushy with having to do anything at that time....in and out in less than one hour despite having appointments 20 minutes apart. More

Excellent Experience We had an excellent experience from beginning to end. Customer service was top notch and superior to every other dealership we visited. Nick worked We had an excellent experience from beginning to end. Customer service was top notch and superior to every other dealership we visited. Nick worked tirelessly to make sure we were pleased with our car and the entire buying process. We highly recommend West Houston Infiniti! More