West Houston INFINITI

Very friendly and professional. Initially explained what services were going to be performed, gave me a loaner car, called twice on status of service and when work completed, explained all that was serviced services were going to be performed, gave me a loaner car, called twice on status of service and when work completed, explained all that was serviced on car and what was fixed. More

Prices are on the high side, although you will get value for your money but downward review of prices will encourage me to keep bringing my car and stop comparison with other dealers. for your money but downward review of prices will encourage me to keep bringing my car and stop comparison with other dealers. More

Very professional & always honest. Consistently oriented to help the customer. Always professional and to the point when it comes to explaining the service to be conducted and the reas Consistently oriented to help the customer. Always professional and to the point when it comes to explaining the service to be conducted and the reason. More

Best service writer in Houston Josh Jacob. Josh has earned my business for the dealership. The first service writer I can honestly say I trust 100 per cent. Josh Jacob. Josh has earned my business for the dealership. The first service writer I can honestly say I trust 100 per cent. More

I had a great experience at West Houston infinity dealership service department. ,Mason Coch did a outstanding job ! He was so helpful so knowledgeable, make me feel well taken care of! dealership service department. ,Mason Coch did a outstanding job ! He was so helpful so knowledgeable, make me feel well taken care of! More

Good service and communication. Helped with every thing I took it in for and made sure I was happy with service and price. Even a took it in for and made sure I was happy with service and price. Even a More

Could've been a better experience. It was a pleasure working with Daniel Saucedo. He is patient and is as thorough as he can be. There were some post sale issues I had to hold managemen It was a pleasure working with Daniel Saucedo. He is patient and is as thorough as he can be. There were some post sale issues I had to hold management's feet to the fire on. You promise in order to get a deal done, you better be prepared to pay up. Management did, but didn't make it pleasant. Jack Pearson may be good for the dealership as sales manager. But the petulant look on his face and body language when he had to authorize work wasn't only noticed by me but others, as well. It is better to control your reactions and body language. Then go in to your office and throw a tantrum, out of sight. More

I was very satisfied with West Infinite's over all service of my vehicle & their customer service is excellent. I would recommend them to my associates, colleagues, friends, & family. service of my vehicle & their customer service is excellent. I would recommend them to my associates, colleagues, friends, & family. More

Courteous staff. Excellent service. Not overpriced as one might think. Gave me a loaner vehicle to use for the day that definitely made a difference. Overall, was happy with the service might think. Gave me a loaner vehicle to use for the day that definitely made a difference. Overall, was happy with the service More

Remarkable Experience Going through the search, negotiation, finance and completion process of purchasing a new vehicle is not among something we like to do. However, after Going through the search, negotiation, finance and completion process of purchasing a new vehicle is not among something we like to do. However, after working with West Houston Infiniti on the purchase of our new vehicle, I felt compelled to offer this review. If asked what one word describes the difference, I would have to say transparency. From our first contact with Ryan R. in sales to working with Steven T. in finance, we believed there were no hidden agendas or information that might impact this purchase. The friendliness, professionalism, product knowledge, and willingness to go the extra measure made the ordeal almost seamless and certainly trustworthy. It still took an inordinate amount of time. It still required lots of patience, but major purchases should not be cookie cutter or abbreviated exercises. We have done business with a number of the other Houston dealerships, but we have found one we trust and will recommend to others. Thank you, folks, for an unexpectedly satisfying experience. Gloria O. More