West Houston INFINITI

David Torres provides truly exceptional service! Was able to get me in same day when my battery died. Provided vip treatment and had my car nicely washed to get me in same day when my battery died. Provided vip treatment and had my car nicely washed More

Dealership is always clean and spotless very friendly people I always enjoy going to see everybody you're like a big family to me fantastic great people people I always enjoy going to see everybody you're like a big family to me fantastic great people More

I own 2 Infinities Q50 and QX60 and they are great cars. Awesome people to deal with. I recommend to all my friends. Thank you. Awesome people to deal with. I recommend to all my friends. Thank you. More

My wife and I have leased numerous cars (Q50 and QX60) over the years at West Houston Infiniti and we have been pleased every time time. Terry Epps does a wonderful job...not a pushy salesman, but gets us over the years at West Houston Infiniti and we have been pleased every time time. Terry Epps does a wonderful job...not a pushy salesman, but gets us over the line. He knows how much I hate buying cars but makes me comfortable. More

Exceptional experience Every time I go in for service the people are exceptionally great. The service as well as the atmosphere of the INFINITI business is just wonderful. Every time I go in for service the people are exceptionally great. The service as well as the atmosphere of the INFINITI business is just wonderful. Especially David Service, service rep, and Mr. Porter, car sales rep. More

GREAT EXPERIENCE MY FIRST TIME IN FOR A SERVICE TO MY 2019 INFINITI QX50 AND IT WAS A GREAT ONE. THE SERVICE REP WAS GREAT. HIGHLY IMPRESSED, ALTHOUGH I WOULDN'T HAVE MY FIRST TIME IN FOR A SERVICE TO MY 2019 INFINITI QX50 AND IT WAS A GREAT ONE. THE SERVICE REP WAS GREAT. HIGHLY IMPRESSED, ALTHOUGH I WOULDN'T HAVE THOUGHT ANYTHING LESS AS THE PURCHASE AT THE SAME DEALERSHIP WAS A GREAT EXPERIENCE. More

Overall great experience. Bought my vehicle 6 months ago and was pleased with the entire process. I had my first service appointment today and again, everyone was pleasant, and the experience was great. I d and was pleased with the entire process. I had my first service appointment today and again, everyone was pleasant, and the experience was great. I drove from The Woodlands to do business at West Houston Infiniti and I'll continue to do so. More

West Houston Infiniti Review I received excellent service at the West Houston Infiniti location. My service consultant David Torres was very professional and made sure I understo I received excellent service at the West Houston Infiniti location. My service consultant David Torres was very professional and made sure I understood everything that was taking place as my vehicle was being serviced. More

This experience is with the SERVICE department only. I have had little issues before but this one was the worst. I will not return to this dealership again. I will pay a toll and drive further to avoid We have had little issues before but this one was the worst. I will not return to this dealership again. I will pay a toll and drive further to avoid West Houston INFINITI's service department. I setup a Saturday morning appointment to get the oil changed on my car and inspect a couple of issues. When I entered the dealership, Oscar Q. was my Service Advisor. I explained to him that the passenger front seat makes a rattling noise at speeds of 65MPH and above. I then told him about the 2nd issue. The brakes are becoming very hard to modulate. He told me that there will be $180 diagnosis fee which I accepted. He had an iPad-like device in his hand the whole time I was in his office and was entering data into as I was speaking. A few hours later, I received a text indicating that the car was ready. The text had a link to an online report. The report only addressed the brake issue but not the noise problem. I then called Oscar and he said that he forgot to include the noise issue because "we switched to discussing the brake issue". So I asked him when he can take a look at the noise issue and his response was: My technicians left for the day and will not be back until Tuesday. Then he told me that the door noise diagnosis will cost me another $180. I explained that this was not what we agreed on. That after telling him about the two issues, he quoted me $180 for diagnoses. It was NEVER mentioned that this is per issue. Had he told me that each would cost $180, I would have said, no thank you. His answer was: I can take the car for a test drive myself and tell you if I hear a noise but can't do anything else. Any way, I went to pick up the car and when I got to the cashier's desk, I asked to speak to a manager. The lady behind the desk told me that the manager left and will not be back until Monday. That's when Service Advisor Josh J. asked if he can help. I explained to him what happened and he said: Clearly my associate made a mistake and I want to make things right for you. He even offered me a loaner for until the car is fixed. That made me VERY happy. Sounded like he got to the root of the problem and was going to fix it. We had a very pleasant conversation and he said he was going to print some paperwork and then get the issue addressed. He left the room for a few minutes and came back with a whole different story. He suddenly said: I'm sorry but I have to be fair to my technicians... I need to charge you $180 because I am going to send two technicians to listen to the noise. I have to be fair to them. Wow, what happened in the few minutes he left the office? I waited until Monday and called the service dept to talk to a manager. They told me the manager was on another call and I could leave him my information to call me back. I did. It has been over a week now and nobody called. Well, enough is enough. This is not how you treat a long term customer or any customer for that matter. More

Best dealership in town I have been a part of the West Houston Infiniti family for many years. Note the word "family". That basically sums it up. They go above and beyond. Te I have been a part of the West Houston Infiniti family for many years. Note the word "family". That basically sums it up. They go above and beyond. Terry Epps is THE BEST! More