West Houston INFINITI

Courteous staff. Excellent service. Not overpriced as one might think. Gave me a loaner vehicle to use for the day that definitely made a difference. Overall, was happy with the service might think. Gave me a loaner vehicle to use for the day that definitely made a difference. Overall, was happy with the service More

Remarkable Experience Going through the search, negotiation, finance and completion process of purchasing a new vehicle is not among something we like to do. However, after Going through the search, negotiation, finance and completion process of purchasing a new vehicle is not among something we like to do. However, after working with West Houston Infiniti on the purchase of our new vehicle, I felt compelled to offer this review. If asked what one word describes the difference, I would have to say transparency. From our first contact with Ryan R. in sales to working with Steven T. in finance, we believed there were no hidden agendas or information that might impact this purchase. The friendliness, professionalism, product knowledge, and willingness to go the extra measure made the ordeal almost seamless and certainly trustworthy. It still took an inordinate amount of time. It still required lots of patience, but major purchases should not be cookie cutter or abbreviated exercises. We have done business with a number of the other Houston dealerships, but we have found one we trust and will recommend to others. Thank you, folks, for an unexpectedly satisfying experience. Gloria O. More

Everything went smoothly. I had no worries. Daniel provided a list of additional work that was needed and the cost of each service which made it easier. provided a list of additional work that was needed and the cost of each service which made it easier. More

Do What they say, even after the sale. Bought a 2019 QX30 which had about 12,000 miles-like new.Rollback or dealer demo-don't really know. Got good price and good trade in on my non-Infini Bought a 2019 QX30 which had about 12,000 miles-like new.Rollback or dealer demo-don't really know. Got good price and good trade in on my non-Infiniti early lease return. Just went back to dealer from Galveston Island-about a three and a half hour round trip to West Houston for some dent repairs and a new emergency key that were promised at purchase, but had to be ordered from Infiniti. Needed a frame for front plate which was not in car at purchase. They happily provided and installed it. Dent repair guy actually found several dents and beautifully repaired them, all covered by dealership. Bottom line? They did as promised, didn't try to nickel or dime me.Treated with respect, Salesman Austin even offered to drive me to Whataburger since it was lunchtime. Overall a very positive experience ,making a less than perfect car into a very positive car buying experience. My wife loves the car and I even got to drive it again today! More

Service after the sale - what a joke! This is for the inept service department. Based off their inability to repair my car they said I needed to have some body work performed to fix my pr This is for the inept service department. Based off their inability to repair my car they said I needed to have some body work performed to fix my problem. $1900 later it is still having the same problem. Also, Ray in their parts department is garbage and should be fired for the way he is allowed to talk to customers. The fact he is still employed there is a direct reflection on the management at West Houston. I bought my car there, which was a great experience, Ray and the lack of service I have received from the service department made it my last. More

Title??? Purchased a vehicle (cash) last November with no title. Now we have been presented with the title that has infinity as the title holder along with a " Purchased a vehicle (cash) last November with no title. Now we have been presented with the title that has infinity as the title holder along with a "letter" saying it was an error and we are the title holder. Of course all were apologetic but we are not happy. It is now our responsibility to acquire a clear title. Will never purchase from this dealership again. More

AMAZING EXPERIENCE!!!! Will never buy a car from another dealer! Sandy was wonderful to work with! Comfortable with the whole process until I drove off the lot! Will never buy a car from another dealer! Sandy was wonderful to work with! Comfortable with the whole process until I drove off the lot! More

Fantastic job!! They did a great job as usual!! Friendly helpful and provide lucrative information. great job great job !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will continu They did a great job as usual!! Friendly helpful and provide lucrative information. great job great job !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will continue to use their service great job! More

Excellent They are straightforward and honest. I’ve bought 2 cars here. Both times, I chose west Houston due to their professionalism over other dealers I com They are straightforward and honest. I’ve bought 2 cars here. Both times, I chose west Houston due to their professionalism over other dealers I compared to. More

great buying experience Michael Pal was very helpful in finding the exact car I wanted. I really appreciated his insight and non-pushy sales technique. I'm very happy with my Michael Pal was very helpful in finding the exact car I wanted. I really appreciated his insight and non-pushy sales technique. I'm very happy with my purchase and will definitely refer my family/friends to Mike. My only negative is that my certified car was still dirty when I drove off the lot. The detailing service is seriously lacking. The detailing garage should be better lit because they obviously missed a bunch of dirt on the console. More