West Broad Honda

This was the very best car buying exper. I have very had. I have purchased several cars and trucks over my life time. I have never been treated this well. I feel BJ put me first on all levels of customer I have purchased several cars and trucks over my life time. I have never been treated this well. I feel BJ put me first on all levels of customer service. I also met with STeve for the paperwork end of things he was very easy and MADE sure I understood all of the forms I was signing. I couldn't be happier with my purchase. Oh yes there was a guy I when back and forth with the price I can't remember his name I called him the Money Man he was great also. I felt like the dealship really wanted to meet all of my needs and make me happy. I will tell anyone who will listen how great your dealship is. More

Very casual sales experience. We did not feel pressured into an immediate purchase as we have by some dealers in the past. Christy Kubicki gave us a very good internet price and Kevin Smith was patient wit into an immediate purchase as we have by some dealers in the past. Christy Kubicki gave us a very good internet price and Kevin Smith was patient with us and excellent to work with. Overall a very positive car purchase experience. More

This is the third car I have purchased from this dealership. I have always been treated with a very friendly attitude from all of the staff, including the service staff. The price of the vehicle was dealership. I have always been treated with a very friendly attitude from all of the staff, including the service staff. The price of the vehicle was competitive based on negotiations with other dealerships. More

Kate Hinton did a great job when my my oldest daughter was shopping for her first car. My daughter told me about the Honda Fit Sport model. I called Kate and made arrangements to see the car and talk to h was shopping for her first car. My daughter told me about the Honda Fit Sport model. I called Kate and made arrangements to see the car and talk to her. She was very courteous and did not press me to buy the car. I researched the best price form USAA and she was close to matching it. Had she continued to call me I would have not purchased the car. I prefer to meet and talk once then sign a deal. Taking car of my daughter, 22 year old, is what did it for me and no pressure. More

Overall a very pleasureable experience. Normal back and forth negotiation which resulted in a fine sale. Very easy to work with and made the payment fit within my budget. I would definitely recommend this forth negotiation which resulted in a fine sale. Very easy to work with and made the payment fit within my budget. I would definitely recommend this dealer. They were very accomodating. Found the car and color we were interested in. More

The staff at West Broad Honda made my experience excellent. I live 1.5 hours from the dealership. I negotiated the price and options via email and phone. They were fast and courteous in handling all excellent. I live 1.5 hours from the dealership. I negotiated the price and options via email and phone. They were fast and courteous in handling all of my requests. They understood my needs and listened to my concerns. My car had not come in from Honda yet and as they promised they called me when it came in, held the car until I could get there to see it and had all the paperwork ready to go when I arrived. I have 2 young kids who had to come with me to the dealership and the way in which they handled the sale made all the difference. I was in and out within 1.5 hours and that included time to test drivbe the new vehicle to be sure everything was okay. From start to finish they were professional and honest, two qualities rarely found in the car industry. I could not be happier with my car or my experience and I would highly recommend them, whether you live in Richmond or you are travelling from any distance. Thanks West Broad Honda for making one of the things I dislike the most (buying a car) one of the bext experiences I have ever had. More

I went in for a standard oil change and tire rotation on my Honda Ridgeline. Was told it would take 1-1.5 hours, took 3 with no excuses or apologies. When it was finally ready to be picked up, the tires had my Honda Ridgeline. Was told it would take 1-1.5 hours, took 3 with no excuses or apologies. When it was finally ready to be picked up, the tires had not been rotated (I knew this due to a gauge in the tire) and there was a scratch on the hood above the headlight. They gave me my money back but did then came up with a lame excuse about the tire rotation and told me that the scratch did not happen in the dealership. I told him that I walked the truck when I dropped it off and that I am positive that it happened while they had it, he basically called me a liar. VERY BAD EXPERIENCE with this dealership and I will be telling ALL of my friends and family to beware of shoddy service - "if" they are even doing any service at all while they have your car. More

Several weeks ago my octogenarian father decided it was time to change cars. The large, older model car he was driving ran well and had low mileage; but the low seats were not practical, the gas mileage w time to change cars. The large, older model car he was driving ran well and had low mileage; but the low seats were not practical, the gas mileage was not good and it lacked safety features found in newer cars. Because his driving is primarily short trips around town, I encouraged him to explore smaller models. Being retired, he didn't want to spend a lot of money on a new car. He called me from a local car dealership to see what I thought of a very basic, year-old Toyota with 20,000 miles. While the car drove very well, I suggested that for a little more than the asking price, he might be able to get a new car, with no mileage, and some features, like power door locks, that I consider to be important for safety. After some quick internet research, we wanted to test drive a Honda Fit and a Toyota Yaris. We visited West Broad Honda, where we were fortunate to meet Kevin Smith. After exploring a Fit in the showroom, we took a test drive. We loved the Fit's ability to configure seats to accommodate wheelchairs and walkers. The car handled very well and rode quite comfortably for a car that size. Without pressure or making us feel like we were being played with, Kevin gave us what we felt was a good price for the car. He also allowed a very fair trade-in, as I suspect my father overestimated the value of his car. Kevin was patient when, instead of closing the deal, I still wanted Dad to test drive the Toyota for comparison. We headed for Toyota and test drove the Yaris. We were disappointed in its use of space, and the interior did not seem to be finished as well as the comparably equipped Fit. While it drove well, it did not seem to shift as smoothly as the Honda. We were encouraged to try a Corolla. While it was more than my Father had planned to spend, it was just a nicer car—a little heavier, a bigger engine, more comfortable. While Toyota offered a decent deal, we didn't feel that they had done as well as they could have. And, to be fair, if my Father was willing go move up to the Corolla, I said he needed to drive the Civic. I called Kevin Smith the next morning and he agreed to meet us, even though he had planned to take the day off. We test drove a Civic and found the same differences—smoother shifting, better finished interior than the Toyota. Kevin again gave us a solid deal the first time. We drove away in a new car, feeling like we'd gotten a great product, at a very fair price, and been treated well by the dealership. I waited several weeks before writing this comment to make sure the new car "glow" was not a factor. My father is as happy as can be. He loves how the car handles and says it is so easy to park. He is really enjoying it! I love the safety features and feel like he made a great choice. This was not the first car I've bought from West Broad Honda, and I'm sure it won't be the last. Thanks, Kevin and West Broad! You've made my Dear old Dad a happy man! More

I have owned five or six different Hondas over the years. I have purchased them in Vermont, Maryland, New York, and Virginia. When I bought my new Accord back in January at West Broad Honda, it was my first I have purchased them in Vermont, Maryland, New York, and Virginia. When I bought my new Accord back in January at West Broad Honda, it was my first experience beginning the process on the internet. When I got to the dealership for a test-drive and met Scott, I immediately felt comfortable and, for the first time buying a car, listened to. Mr. Davis has a way of making the whole car-buying process so simple and matter-of-fact. There was no pressure, none of the usual back-and-forth crap with the sales manager. I had been to another dealership and had tried to explain my situation: I am moving back to Vermont in the not-too-distant future, and wanted a vehicle with traction control and decent MPG. I loved my 98 CRV when I was in VT previously, but with current gas prices, I needed something with better mileage. The "other guys" were extremely pushy and kept suggesting a top-of-the-line Fit because that is the only trim-line that comes with traction control for that model. Well, guess what? There simply weren't any in this area - period. The "other guys" kept telling me "We found one for you!" and two days later it was no-where to be found. This went on for a couple of months and that's when I finally got in touch with Christy on West Broad Honda's web site. I didn't know that ALL new Accords come with traction control. I also had no idea I could get one in my price range. I am thrilled with my new Accord and Scott made it happen for me. It's roomy, quiet and comfortable. It handles well. On a recent trip to New York, I got just shy of 35 miles per gallon - and that's with A/C! Enough said? More

Diego was the salesman and we had a great experience as he patiently took us on test drives over and over again. The manager matched the price of the dealer offering the cheapest price located 40 miles fro he patiently took us on test drives over and over again. The manager matched the price of the dealer offering the cheapest price located 40 miles from us with extended warranty included in the price. I even got an excellent interest rate on the loan they offered me. Overall, I would go again and make another purchase anytime. More