West Broad Honda

I went in for a standard oil change and tire rotation on my Honda Ridgeline. Was told it would take 1-1.5 hours, took 3 with no excuses or apologies. When it was finally ready to be picked up, the tires had my Honda Ridgeline. Was told it would take 1-1.5 hours, took 3 with no excuses or apologies. When it was finally ready to be picked up, the tires had not been rotated (I knew this due to a gauge in the tire) and there was a scratch on the hood above the headlight. They gave me my money back but did then came up with a lame excuse about the tire rotation and told me that the scratch did not happen in the dealership. I told him that I walked the truck when I dropped it off and that I am positive that it happened while they had it, he basically called me a liar. VERY BAD EXPERIENCE with this dealership and I will be telling ALL of my friends and family to beware of shoddy service - "if" they are even doing any service at all while they have your car. More

Several weeks ago my octogenarian father decided it was time to change cars. The large, older model car he was driving ran well and had low mileage; but the low seats were not practical, the gas mileage w time to change cars. The large, older model car he was driving ran well and had low mileage; but the low seats were not practical, the gas mileage was not good and it lacked safety features found in newer cars. Because his driving is primarily short trips around town, I encouraged him to explore smaller models. Being retired, he didn't want to spend a lot of money on a new car. He called me from a local car dealership to see what I thought of a very basic, year-old Toyota with 20,000 miles. While the car drove very well, I suggested that for a little more than the asking price, he might be able to get a new car, with no mileage, and some features, like power door locks, that I consider to be important for safety. After some quick internet research, we wanted to test drive a Honda Fit and a Toyota Yaris. We visited West Broad Honda, where we were fortunate to meet Kevin Smith. After exploring a Fit in the showroom, we took a test drive. We loved the Fit's ability to configure seats to accommodate wheelchairs and walkers. The car handled very well and rode quite comfortably for a car that size. Without pressure or making us feel like we were being played with, Kevin gave us what we felt was a good price for the car. He also allowed a very fair trade-in, as I suspect my father overestimated the value of his car. Kevin was patient when, instead of closing the deal, I still wanted Dad to test drive the Toyota for comparison. We headed for Toyota and test drove the Yaris. We were disappointed in its use of space, and the interior did not seem to be finished as well as the comparably equipped Fit. While it drove well, it did not seem to shift as smoothly as the Honda. We were encouraged to try a Corolla. While it was more than my Father had planned to spend, it was just a nicer car—a little heavier, a bigger engine, more comfortable. While Toyota offered a decent deal, we didn't feel that they had done as well as they could have. And, to be fair, if my Father was willing go move up to the Corolla, I said he needed to drive the Civic. I called Kevin Smith the next morning and he agreed to meet us, even though he had planned to take the day off. We test drove a Civic and found the same differences—smoother shifting, better finished interior than the Toyota. Kevin again gave us a solid deal the first time. We drove away in a new car, feeling like we'd gotten a great product, at a very fair price, and been treated well by the dealership. I waited several weeks before writing this comment to make sure the new car "glow" was not a factor. My father is as happy as can be. He loves how the car handles and says it is so easy to park. He is really enjoying it! I love the safety features and feel like he made a great choice. This was not the first car I've bought from West Broad Honda, and I'm sure it won't be the last. Thanks, Kevin and West Broad! You've made my Dear old Dad a happy man! More

I have owned five or six different Hondas over the years. I have purchased them in Vermont, Maryland, New York, and Virginia. When I bought my new Accord back in January at West Broad Honda, it was my first I have purchased them in Vermont, Maryland, New York, and Virginia. When I bought my new Accord back in January at West Broad Honda, it was my first experience beginning the process on the internet. When I got to the dealership for a test-drive and met Scott, I immediately felt comfortable and, for the first time buying a car, listened to. Mr. Davis has a way of making the whole car-buying process so simple and matter-of-fact. There was no pressure, none of the usual back-and-forth crap with the sales manager. I had been to another dealership and had tried to explain my situation: I am moving back to Vermont in the not-too-distant future, and wanted a vehicle with traction control and decent MPG. I loved my 98 CRV when I was in VT previously, but with current gas prices, I needed something with better mileage. The "other guys" were extremely pushy and kept suggesting a top-of-the-line Fit because that is the only trim-line that comes with traction control for that model. Well, guess what? There simply weren't any in this area - period. The "other guys" kept telling me "We found one for you!" and two days later it was no-where to be found. This went on for a couple of months and that's when I finally got in touch with Christy on West Broad Honda's web site. I didn't know that ALL new Accords come with traction control. I also had no idea I could get one in my price range. I am thrilled with my new Accord and Scott made it happen for me. It's roomy, quiet and comfortable. It handles well. On a recent trip to New York, I got just shy of 35 miles per gallon - and that's with A/C! Enough said? More

Diego was the salesman and we had a great experience as he patiently took us on test drives over and over again. The manager matched the price of the dealer offering the cheapest price located 40 miles fro he patiently took us on test drives over and over again. The manager matched the price of the dealer offering the cheapest price located 40 miles from us with extended warranty included in the price. I even got an excellent interest rate on the loan they offered me. Overall, I would go again and make another purchase anytime. More

Kevin went out of his way to help me out. He was kind and courteous and listened to me ramble on about my friends and family. He made my first time buying experience not only painless but enjoyable. Paul w courteous and listened to me ramble on about my friends and family. He made my first time buying experience not only painless but enjoyable. Paul was also very friendly and extremely patient with me. He went over everything thoroughly and explained things until I understood well enough to make an informed decision. I will recommend West Broad Honda to anyone and everyone. I am overjoyed with the service and my new car. More

my husband and i had the pleasure of working with woody last week. he was so knowledgeable and helped us choose the best car to suit our needs.he went out of his way to make the whole process stress free.i last week. he was so knowledgeable and helped us choose the best car to suit our needs.he went out of his way to make the whole process stress free.i had a hard time making up my mind, and had him running back and forth to the lot so i could see and test drive several models.he is a very patient man!!!once we made the purchase,he followed up with phone calls checking to make sure all was well and to see if we needed anything or had questions.we can't say enough about woody, and hope he has the opportunity to go far in the auto industry!.......sincerely,robin and bill kay More

Very easy to do business with hardly any waiting around. When dropping off check and picking up vehicle no waiting around at all, vehicle was ready and washed. Very friendly sales staff and getting e-mail u When dropping off check and picking up vehicle no waiting around at all, vehicle was ready and washed. Very friendly sales staff and getting e-mail updates from Christy and Kevin about service. More

My initial communications were via email. I expected that after some exchange of information, I would be asked to come in to see a salesperson. Surprisingly, that wasn't the case. I was able to negoti that after some exchange of information, I would be asked to come in to see a salesperson. Surprisingly, that wasn't the case. I was able to negotiate via email, and had my offer accepted. Everything subsequently went easily and smoothly. This was the easiest new car purchase I have ever made. It wasn't at all like what I was dreading: having to deal with too aggressive salesmen, and long, drawn-out negotiations with the salesman going back and forth to the sales manager, etc. More

I had a very good experience with this dealer when shopping for new SUV. The price is right and staff is very friendly. The sale process is simple and they work very quick too. I am able to get the ca shopping for new SUV. The price is right and staff is very friendly. The sale process is simple and they work very quick too. I am able to get the car I want with the color of my choice. I would highly recommend this dealer. More

I guess I just love Honda's. They've been great cars for me. I came to West Broad recently for a used Civic, and ended up with a new Fit. Kate was very informative and knowledgable. She actually set my ra me. I came to West Broad recently for a used Civic, and ended up with a new Fit. Kate was very informative and knowledgable. She actually set my radio channels for me after asking for a few of my favorite stations! That's never happened before. She went over all the features and we took a nice long test drive. When I brought my new car back in for a protective coat, she met me and gave me a loaner car to drive back to work. Since then she and Christy have communicated with me through email and invited me to stop back in for any further instructions or details about my car. I plan to drive this car til it drops, which should be many years. But when I do get another car, I will definitely look up Kate at West Broad. If she's not there, I hope I can find her somewhere else! More