West Broad Honda

I dropped my Honda Civic off for an oil change and to check my lighter plug on the consol... I was called and told it needed an alignment, I said OK. When I picked up the car the oil change was don check my lighter plug on the consol... I was called and told it needed an alignment, I said OK. When I picked up the car the oil change was done, the lighter plug was fixed, a fuse that cost me $59.99 and $4.79 for th fuse.....they had changed the transimssion fluid and the cabin air filter without telling me. I have sent a email to theservice manage about this but have had no response. Go elsewhere for service........ More

John was great to work with from day one!! My husband and I started looking for the perfect family vehicle a while ago but we weren't set on anything until we saw the new 2012 CR-V. I was set on buying and I started looking for the perfect family vehicle a while ago but we weren't set on anything until we saw the new 2012 CR-V. I was set on buying one because it was everything that we needed in a vehicle, from the size to the fuel efficiency. When I finally decided on the exterior color that I wanted it wasn't hard to find, but it was hard to find the exterior color with the right interior color that I wanted. We looked around online at several Honda dealerships for the exact car that I wanted. I finally found one at West Broad Honda in Richmond and I was not going to let it go. I emailed for a quick quote online and John emailed back within an hour. He was so pleasant to work with. I absolutely loved that he was direct and to the point with his sales quote. My husband and I were very impressed that he didn't beat around the bush about anything. Just in a few conversations online and a couple phone calls later with John he was able to tell us what our interest rate would be, what the payments would be, and what the bottom line total was going to be on the CR-V. His customer service was exceptional!! He had never even met us in person at this point but that didn't stop him from working so hard to supply us with the exact vehicle we wanted. We were truly impressed!! The transaction was so easy and when we made the seventy mile trip to Richmond to pick up the CR-V we were not let down in the slightest. Everyone at the dealership was so nice and My husband and I agreed that we would definitely buy from West Broad Honda on our next Honda purchase. I would recommend West Broad Honda to anyone!! More

Had previously purchased my dream car from dealer, Terrance Lewis was my sales consultant and diligently worked to get me in my car at the price that worked for me. Not only was he a wonderful sales Terrance Lewis was my sales consultant and diligently worked to get me in my car at the price that worked for me. Not only was he a wonderful sales consultant, but as a follow up worked with service to schedule my free oil change on the vehicle. Everything went smoothly; he made sure they had all the necessary filters for this oil change because the purchased car was not a Honda, but a used vehicle that was on the lot. When I arrived for my oil change, everything was set and ready. I was in and out in a very timely manner. Will definitely use this dealer and consultant when I decide to purchase my next car. I will also continue to use them for service. More

I have been a loyal Honda owner for over 7 years, which means I have had my car serviced at a lot of Honda Dealerships. I have never had a more frustrating and miserable experience than West Broad Honda. I means I have had my car serviced at a lot of Honda Dealerships. I have never had a more frustrating and miserable experience than West Broad Honda. I have had to make 3 visits in a 2 month span, thanks to their negligence and disrespect. The miserable experience begins as soon as you speak with someone in the service department over the phone. If you are answering the phone at a place of business, I believe there is a level of professionalism that should be displayed; however, West Broad Honda's service staff must have missed that training session. The amount of attitude and complete disrespect shown to me on THREE separate occasions when trying to schedule a service appointment is completely uncalled for and disturbing. After arriving to the Service department, be prepared to stand around and feel like an idiot because everyone acts "too busy" and doesn't acknowledge your presence. The service staff also likes to be argumentative and defensive whenever approached about a question concerning the services they either will be or are performing. The service staff also is great at completely missing obvious and necessary maintenance (aka, not telling the client that the brake pads on their back tires are nonexistent during a brake check appointment, only for this client to be told AND SHOWN by another dealership on the same day). They also tried charging me $120 more than a competitor on a basic routine maintenance procedure. The cashier was literally the only person I felt acted with any courtesy or respect. I would rather drive 3.5 hours to my previous Honda dealer than drive the 7 minutes to West Broad Honda. I highly discourage anyone from receiving service at this dealership and hope West Broad Honda will take into serious account their negligent customer service and strive to fix it. I will no longer be going to West Broad Honda at the start of the new year to purchase a new vehicle thanks to the horrible experiences I have had. More

I purchased my 2008 CRV from this dealership. They are all nice and helpful when you are buying. God help you if you need service. At 36,065 miles my CRV AC died. I drove into the service bay to ask ab all nice and helpful when you are buying. God help you if you need service. At 36,065 miles my CRV AC died. I drove into the service bay to ask about setting up an appointment. No one there could help me. The first gentleman (I use that word loosely) said he was booked solid and I could ask at the other service bay team desks...well, going from desk to desk I couldn't find an appointment for diagnostics until a week later - maybe... A system like this is NUTS. I will not be bringing my business to this dealership again. They are not customer service oriented. They are just out for a buck in the sales department and drop you cold when it comes to standing behind their merchandise. More

My sales experience was great and Kate Hinton is a great asset for west broad HONDA/HYUNDAI dealership. Let me explain why. My wife and I, were looking for new car but not completely finalized one or the ot asset for west broad HONDA/HYUNDAI dealership. Let me explain why. My wife and I, were looking for new car but not completely finalized one or the other. Unfortunately the sales rep at west broad HYUNDAI was very unfriendly to us so we disappointedly left the showroom and stepped into HONDA show roon which is located very net to. There, we happened to meet KATE.Though my wife did not like Honda CRV after test drive, she asked our requirements and interests, she also learnt from us the experience we had with Hyundai sales rep,she quickly went there to Hyundai dealership and helpe us close the deal in 10 minutes for 2011 Hyundai Santa Fe.She has been very professional,courteous and friendly. I 've already recommended to few of my collegues and recommend her to anybody. Yes, she is great asset for the company. More

This was the very best car buying exper. I have very had. I have purchased several cars and trucks over my life time. I have never been treated this well. I feel BJ put me first on all levels of customer I have purchased several cars and trucks over my life time. I have never been treated this well. I feel BJ put me first on all levels of customer service. I also met with STeve for the paperwork end of things he was very easy and MADE sure I understood all of the forms I was signing. I couldn't be happier with my purchase. Oh yes there was a guy I when back and forth with the price I can't remember his name I called him the Money Man he was great also. I felt like the dealship really wanted to meet all of my needs and make me happy. I will tell anyone who will listen how great your dealship is. More

Very casual sales experience. We did not feel pressured into an immediate purchase as we have by some dealers in the past. Christy Kubicki gave us a very good internet price and Kevin Smith was patient wit into an immediate purchase as we have by some dealers in the past. Christy Kubicki gave us a very good internet price and Kevin Smith was patient with us and excellent to work with. Overall a very positive car purchase experience. More

This is the third car I have purchased from this dealership. I have always been treated with a very friendly attitude from all of the staff, including the service staff. The price of the vehicle was dealership. I have always been treated with a very friendly attitude from all of the staff, including the service staff. The price of the vehicle was competitive based on negotiations with other dealerships. More

Kate Hinton did a great job when my my oldest daughter was shopping for her first car. My daughter told me about the Honda Fit Sport model. I called Kate and made arrangements to see the car and talk to h was shopping for her first car. My daughter told me about the Honda Fit Sport model. I called Kate and made arrangements to see the car and talk to her. She was very courteous and did not press me to buy the car. I researched the best price form USAA and she was close to matching it. Had she continued to call me I would have not purchased the car. I prefer to meet and talk once then sign a deal. Taking car of my daughter, 22 year old, is what did it for me and no pressure. More