Back

West Broad Honda

Richmond, VA

4.9
724 Reviews

7014 W Broad St

Richmond, VA

23294

Directions

Is this your dealership?

By Type

724 Reviews of West Broad Honda

April 30, 2026

Recall software upgrade was smooth, and shuttle service to/from dealership was an great add-on. Multi-point inspection thrown in for free was also an excellent plus! More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon Lloyd
April 14, 2026

Great and very efficient service. All the service people were very nice. Car was done in a,timely manor More

by feldman1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon
April 05, 2026

Easy to get an appointment and everyone is always so pleasant! Helpful in deciding what needs to done. More

by Justinejmlc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gauge
April 05, 2026

They did the software update for my Prologue and everything went great. Wayne and Stuart kept me updated during the process. More

by David A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon Lloyd, Stuart
April 02, 2026

On a very busy Friday I left my car for repair and they managed to get it done by end of day, which was great! Very friendly and helpful. Stuart serviced my car and Steven the manager helped to expedite ge More

by laddm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart and Steven
April 02, 2026

Great experience at WBH. They were through and transparent. Very knowledgeable and had lots patience explaining details about the vehicle More

by Janet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Quarles and Marcus Freeman
April 01, 2026

My most recent visit was for an inspection. My wait was very reasonable. In fact it took less time than I anticipated. About a month before this I had the car in for routine maintenance. It was More

by Crv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon
March 30, 2026

Waylon did an excellent job and it was an overall great experience! Thank you! tina More

by Tina Trivette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon
March 04, 2026

They are always friendly and listen to what my concerns are with the car. The wait time is acceptable whenever I do need to wait for service to be completed. They let you know along the way if there are an More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon Lloyd
February 12, 2026

Gage was a very patient and informative service manager with excellent people skills. Just in for an oil change and tire rotation on a 7 month old car. More

by julia h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage
1
...