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West Broad Honda

Richmond, VA

4.9
747 Reviews

7014 W Broad St

Richmond, VA

23294

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747 Reviews of West Broad Honda

August 25, 2026

Our service with Waylon Lloyd and his team is always fabulous. Waylon gives us piece of mind, with his expertise, and efficiency. Almost unheard of with a dealership repair shop. Of course our know More

by Michelle Hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon Lloyd
August 17, 2026

Easy booking an appointment. Kept me updated with the recommendations and repair status. Good customer service More

by starksjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Royal
August 17, 2026

I use West Broad Honda for all my service needs for multiple Hondas I have owned. I have complete trust in Waylon Lloyd as my service advisor. He is professional and very straight forward with the di More

by Bruce Nugent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon Lloyd
August 10, 2026

Annual state inspection was done in a timely manner. The staff was very friendly and professional!!! More

by Welly S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember names that well
August 05, 2026

They are very communicative and informative. Work get done quickly and efficiently! Very kind and professional with all their interactions More

by Pricel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon Lloyd
July 17, 2026

We just purchased a beautiful new 2026 CR-V Touring Sport Hybrid from West Broad Honda, and the entire experience was outstanding. Our salesman Mike was fantastic—knowledgeable, patient, and genuinely helpfu More

by Dennis P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Toothman
July 16, 2026

Excellent service and expertise, friendly staff! My car was ready on time and there were clear explanations about what was done. More

by waringglenallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann
July 15, 2026

I brought my Pilot in with no appointment for an oil change, but additional service was due. The Service Advisor, Stuart Morgan, was very helpful. All service was accomplished while I waited, which was More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor - Stuart Morgan, Technician - Lee Morgan
June 26, 2026

our service writer was great! this is our 5th Honda & the service has always been exceptional More

by terry.shields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart morgan
June 11, 2026

I just bought my second Honda from West Broad Honda, and will buy a third if I live that long. More

by Travis2927
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Smith
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