West Broad Honda

State Inspection I bought my CRV from West Broad Honda (also a very positive experience) so I get some no charge services. But whether it's a free service or not, the I bought my CRV from West Broad Honda (also a very positive experience) so I get some no charge services. But whether it's a free service or not, the service is ALWAYS excellent!! Courteous, personable staff keeps me informed. Work completed in timely manner. Shout out to Melissa Stilwell, my service advisor -- outstanding!! More

Quickly in and out. Promptly greeted me on time with appt. a few questions and I was done and out the door! Pick up was easy and also quick. Promptly greeted me on time with appt. a few questions and I was done and out the door! Pick up was easy and also quick. More

Oil change I purchased my vehicle from this dealership. The experience with the oil change was great and faster than what the service person stated. Thanks for i I purchased my vehicle from this dealership. The experience with the oil change was great and faster than what the service person stated. Thanks for improving the friendlier approach in service. More

Airbag Changing quick Had 2 Takata Airbags replaced because of recall. Took less than 2 hours. Nice lounge with snacks and coffee and WiFi made the wait easy. Had 2 Takata Airbags replaced because of recall. Took less than 2 hours. Nice lounge with snacks and coffee and WiFi made the wait easy. More

Sheldon the sales person was great I worked with Sheldon and had a fantastic car buying experience. I never felt pressured and was never rushed to make a decision. From test driving an I worked with Sheldon and had a fantastic car buying experience. I never felt pressured and was never rushed to make a decision. From test driving and choosing a car to after market and financing, this was by far the best car buying experience I have ever had! More

Recall Notice Was able to get in right away when I received a recall notice on my new Ridgeline. Not only did they work on my recall but also inspected the car for Was able to get in right away when I received a recall notice on my new Ridgeline. Not only did they work on my recall but also inspected the car for any other problems. Very friendly and professional staff. More

Great service department Service technician was very courteous and I didnt have to wait very long for my car to be ready. I had a few questions and Scot answered them very wel Service technician was very courteous and I didnt have to wait very long for my car to be ready. I had a few questions and Scot answered them very well. More

Oil change and inspection completed promptly The Service department employees were very helpful and courteous. My car was checked in promptly. I received a phone car concerning service needed t The Service department employees were very helpful and courteous. My car was checked in promptly. I received a phone car concerning service needed to complete inspection. I was notified as soon as my car was ready for pick up. More

Great team all departments are excellent Excellent team quic and fast service. Prompt reply and call as soon as finished service. Great customer satisfaction is there Moti. Non matter what. L Excellent team quic and fast service. Prompt reply and call as soon as finished service. Great customer satisfaction is there Moti. Non matter what. Like to have some deals after first two free oil change service. More

Exceptional I’ve recently had the pleasure of trading in my old car and leasing a new one at West Broad Honda. I was initially interested in purchasing a used ( I’ve recently had the pleasure of trading in my old car and leasing a new one at West Broad Honda. I was initially interested in purchasing a used (or new) CR-Z and was contacted in a timely fashion via email by Mike Dingess after submitting an online request for information. I met with Mike, drove the car I was interested in and then we began a conversation about leasing vs. purchasing a new Honda instead. I was in the fortunate position that buying or leasing were both realistic options for me. I asked a lot of questions and changed my mind a couple of times. Mike was very patient and provided information that was incredibly helpful in my decision process. As a person who doesn’t accumulate a lot of annual driving miles and someone who is very value conscious, it became clear that a lease was a good option for me at this point in time. I have spent a significant number of years employed in the hospitality industry and I embrace the importance and value of feedback from customers and clients – it is a gift - whether good or not so good. I’m sending you this email to let you know that my experiences at West Broad Honda, my interactions with Mike in Sales and Mike Schiraldi in Finance as well as with all other representatives was outstanding on every occasion. The entire prospect-to-buyer journey was incredibly smooth throughout and I cannot say enough about the level of professionalism and quality of service I received. I’m very pleased with my new Civic – it’s a great little car. Kindest thanks to you and the entire West Broad Honda team – you guys hit it out of the park with me! More