Wesley Chapel Honda

My husband and I were very pleased with the customer service, quality of work, friendliness, price and over all experience Alsiter gave us. Thank you for everything! service, quality of work, friendliness, price and over all experience Alsiter gave us. Thank you for everything! More

When i signed a contract with Wesley Chapel Honda and bought my used car i had no idea that i would go through a very stressful and embarrasing experience that i would not want anyone else to go through. bought my used car i had no idea that i would go through a very stressful and embarrasing experience that i would not want anyone else to go through. i was not told when i bought the car that the contract i sign and the deal that i made with RJ Day was not worth the paper it was written on. I live over and hour away from the dealership and was called to come in and sign what they called the final title paperwork. When i arrived i was told by RJ Day that the contract changed and my payments were going to be higher than originally agreed to. i explained to him that i could not afford the new payments and that's when he became very $30 day plus milage for driving the car. i was honest when i bought the car in explaining my credit score, my pay off on the vehicle i was trading in and what i can afford. They were very dishonest and will do anything including lies to sell cars. RJ Day was the most unprofessional and disrespectful person i have ever had to deal with. Hopefully this will be posted and no one will have to go through the horrible experience i had with Wesley Chapel Honda! More

Had been searching on-line for a 2011 White Honda Odyssey and found one on the Wesley Chapel Honda web-site. We filled out the questionaire and submitted it and within 10min received a call from Joe Struzze and found one on the Wesley Chapel Honda web-site. We filled out the questionaire and submitted it and within 10min received a call from Joe Struzzeri. Joe was very professional from the get go. Joe asked us if we'd like to come take a look at the vehicle on the lot and take a test drive. We visited the dealership and met with Joe Struzzeri and all I can say is "what a great sales experience," the best we'd ever encountered. Joe took the time and showed us around the dealership, parts dept., service dept., etc... Informed us about the dealership's involvement within the community, which is impressive to say the least. In general, Joe made us feel very much at ease. We had to make several trips to the dealership due to other personal commitments we had and Joe was very commendating to our schedule. All in all the whole sales experience couldn't have been better. Joe Struzzeri went above and beyond!! Buying a car is probably the least favorite thing for people to do these days, but Joe was outstanding to deal with. Wesley Chapel Honda needs more Joe Struzzeri's on its team!! Thanks for everything Joe! More

Kevin Campbell was the first person I ran into as I walked in a side door to look for cars for my family at the dealership. I had done my research online prior to visiting and was clear with him on tha walked in a side door to look for cars for my family at the dealership. I had done my research online prior to visiting and was clear with him on that. He completely understood what I was looking for and helped match up a couple cars to me. They turned out to be ideal for our situation so I jumped in and bought both of them. The deal was fair, Kevin was quick, efficient and helpful. I will be recommending him to any of my friends or coworkers who are shopping for cars in the future. More

Brought my Honda civic in for routine service, including brakes, transmission fluid change, and oil change. Since it had over 120,000 miles on it, it was recommended to me by above named to flush/change pow brakes, transmission fluid change, and oil change. Since it had over 120,000 miles on it, it was recommended to me by above named to flush/change power steering fluid, brake fluid, and radiator fluid, which I did. Total cost was about $700. Day after I picked it up, noticed my thermostat immediately reading warm on a cold morning, with the defroster only blowing warm air when the car was accelerating. I am not a mechanic, so I didnt know what was going on. 3-4 days later, the car's thermostat rose above hot with normal driving and I pulled over. I brought the car in to the Wesley Chapel Honda Dealership, and was told the head-gasket was leaking and the radiator was cracked,estimates were $2400 with increase depending on what they saw when they took the car apart. I declined their service. I indicated that it occurred after their service and from reading online and talking to other mechanics, this can happen when they changed the radiator fluid without properly letting the air out. It was way to coincidental for me. Prior to this I had no problems with the car. Was told "Hondas have a head gasket problem" by Stacy Dahlen, whatever that means. Would not recommend this dealership at all. Improper servicing and refusal to fix the problem they caused. More

I originally went to Wesley Chapel Honda to purchase a new vehicle for my family. Upon looking at their inventory we decided to go with a great pre-owned Honda Pilot. Part of our deal for the pre-owned ca new vehicle for my family. Upon looking at their inventory we decided to go with a great pre-owned Honda Pilot. Part of our deal for the pre-owned car was that it would be upgraded with leather interior. After leaving the dealership, I was informed the leather would arrive in approximately one week for installation. After a few weeks had passed I followed up with my salesperson, but to no avail. I finally contacted someone in customer service who assured me she would have a manager reach out to me. The next day I received an email from my sales rep asking me what color I had decided on. Assuming this email would lead to a resolution, I informed the sales rep of the color and asked for an ETA. Four months later, I still have not received my leather upgrade nor any correspondence from the dealership. I guess I will have to take the legal route on this since it is in the contract. I strongly recommend Honda's as our family owns two, but I would strongly consider going elsewhere to make your purchase. I love our vehicle, but the service does not match the quality of the vehicle. Very disappointed.... More

A couple of things, first the dealer pushed pretty hard to earn my business and I think they sold me the vehicle for a fair price. The payment didn't end up being what they committed to "to earn my busines to earn my business and I think they sold me the vehicle for a fair price. The payment didn't end up being what they committed to "to earn my business", but it's close. This is my 10th Honda. I've bought every other from Honda Land, but these guys seemed different, so I gave them a shot at earning my business. So...a little disappointed, after spending $26K on a "Gently used" low mileage pilot, I now find it needs $1000 worth of new tires, because the ones that came on the vehicle are damaged. Also, I had to buy a second key, because the vehicle only came with one, a small thing, but in the context of the entire deal irritating none the less. Finally, the $50 gift card that they offer for a test drive is a bit of a scam. While they don't overtly say that the gift card is something that can be used anywhere as cash, it is implied. It's actually four $25 gift cards for four different online stores, each of which is a front for e-outlet stores. I guess I keep expecting I'll find a dealership with integrity...the search goes on...I'll be going back to Honda Land for my next vehicle. More

Both Al and Gonca were extremely knowledgeable, friendly and have excellent customer service skills. On a rating scale of 1 to 5 they are both a "10". I had a very bad experience in Las Vegas with a Honda and have excellent customer service skills. On a rating scale of 1 to 5 they are both a "10". I had a very bad experience in Las Vegas with a Honda dealership and this was such a refreshing experience to have a non-pressure salesperson who explained everything in detail, returned my calls promply and worked with me to obtain the CRV that I really love. Thank you! More

My recent car buying experience at Wesley Chapel Honda was nothing but steller. Great experience, Patrick Jones and Paul (new kid on the block) made the experience pleasant. They were very helpful and was nothing but steller. Great experience, Patrick Jones and Paul (new kid on the block) made the experience pleasant. They were very helpful and most professional. They came through with flying colors and I would not be hesitant to come back again. They were able to answer all my questions and it was really stress free!! Great job Wesley Chapel Honda!! More

WE had a good experience with Joe and he saw to our needs. He was respectful of our needs and did not call until he found what we were looking for. WE had a good experience with WEsley Chapel Honda, needs. He was respectful of our needs and did not call until he found what we were looking for. WE had a good experience with WEsley Chapel Honda, the people were all friendly, the facilities clean, bright and inviting and we look forward to the future with Honda WC More