Wendle Ford

No concept of customer service Very unprofessional. In two phone conversations with the owner she yelled at me both times. I only raised my voice on the second call to ask her to Very unprofessional. In two phone conversations with the owner she yelled at me both times. I only raised my voice on the second call to ask her to calm down and to stop abusing me verbally. All I wanted was a detail job on my new purchase and was promised by the salesperson and service manager that they would send the car out for a detail. The owner screamed at me because she was too lazy to google the info for the detail shop. So I told her I would call her back with all their info, I had offered to bring the car to this detail shop and just bring the receipt to Wendle to get paid back. No that was too easy I guess and instead of doing her job the owner wanted me to contact the owner of the detail shop to work out payment arrangements with Wendle, excuse me but I don't work for Wendle you call them and arrange it. The owner not only yelled, but was completely unprofessional in her speech. I felt like I was talking to some 20 something customer service rep at the bottom of the Wendle food chain and not the owner. What a poor image of this company the original owner of Wendle must be rolling over in his grave at the mis-treatment of a customer over a simple issue. Don't go here not for anything, they have no grasp of customer service and could care less about you after the sale. Still waiting for an apology for the yelling, but I don't think she has the class or dignity to do so. More

Excellence defined I would buy another car from Wendle with no hesitation, Rick Green did such a wonderful job getting this deal put together for me, he really went the I would buy another car from Wendle with no hesitation, Rick Green did such a wonderful job getting this deal put together for me, he really went the extra mile for me and needs to be recognized for that More

Infiniti Purchase Lee Cardella....You Rock!!..I've had my new Infiniti Coupe since November and lovin' it. Thanks again for your Professionalism and Friendliness in my Lee Cardella....You Rock!!..I've had my new Infiniti Coupe since November and lovin' it. Thanks again for your Professionalism and Friendliness in my new car purchase. Cheers!, E More

Sandi met us as soon as we arrived. By the time we left, we felt like we had made a new friend. She was honest, "not pushy", very knowledgeable and helpful all through (and beyond) the purchase proc left, we felt like we had made a new friend. She was honest, "not pushy", very knowledgeable and helpful all through (and beyond) the purchase process. Kevin was a pleasure to work with and he and my husband "bonded" as avid golfers! I personally fell in love with his 3 little girls! Thanks Sandi and Kevin....we l.o.v.e. our new Nissan! Carol & Randy Auvil More

We had an excellent experience at Wendle Ford and I would give 90% of the credit for that experience to our sales associate Isaac O'Bannan! We went in very gun shy do to bad experiences at dealerships. We d give 90% of the credit for that experience to our sales associate Isaac O'Bannan! We went in very gun shy do to bad experiences at dealerships. We did not plan to even trade in our 05 Dodge Ram because we had received "low ball" offers from other dealerships. We decided to get a trade in quote and were pleasantly surprised by the fair offer we received! Once again we were very impressed with Isaac's excellent customer service, patience, professionalism, and friendliness. We did end up purchasing a 2014 Ford Fusion and we love it. Because Isaac listened so well, he found the perfect car for us! Thank you Isaac, we are really enjoying our new car! C Nathan and Kayla Larson More

I was currently driving a 2006 Chevy Aveo. For a family of five, the car was too small. My wife was enjoying a nice big car which was great but I wanted to enjoy one for myself. I initially sent an inqui of five, the car was too small. My wife was enjoying a nice big car which was great but I wanted to enjoy one for myself. I initially sent an inquiry through email for a Nissan Altima. Tim Killroy promptly replied to my email and offered great suggestions to me. We scheduled a time for me to come in and visit and to have my Aveo appraised. I didn't have much faith as I had recently visited another dealership and all that my Aveo was worth to them was $300.00 on auction. Tim let me test drive an Altima which was a great experience. He also had several other vehicles lined up for me to see, one was the 2011 Mazda Three. From the moment I sat in that car, I knew it was the one for me. After a quick test drive, Tim and I sat down to talk numbers. With no money down, he was able to find a deal for me that was simply amazing. Wendle paid off my Aveo and found a great interest rate for my loan. My wife wasn't completely sold on the deal as she wanted to refinance the house first; wish I had known that before. Tim understood but still kept the communication lines open and kept following up with me with even better offers. Finally, nearly a whole week after my initial visit, I called Tim back and found out that the Mazda was still available. Situations had changed my wife's mind and she gave me the green light. Needless to say I promptly piled myself into my Aveo for the last time and raced to Wendle. Tim introduced me to Kevin Parker who worked especially hard to find me the best interest rate (2.9%) and found me a great option for extended warranty and Gap coverage. I've never experienced a group of people who were committed to working so hard to make a deal happen. I will shop with Wendle for my future cars as well as maintenance from this point forward. Thank you Wendle, Tim, and Kevin for working so hard for me! Tim is by far the BEST salesman I've ever worked with, Kevin was exceptionally helpful and made the numbers portion of the process easy to understand, plus he's an avid golfer which I can appreciate. Finally, Wendle Ford is the place to shop for a new or used car on any budget. See Tim Killroy and work with Kevin Parker at Wendle, you will never be disappointed and you will for sure leave with much more than you had ever expected. Thank you, Tim, Kevin, and Wendle! More

hi there. my first visit to wendle was about 10 years ago and i swore i would never return. the gentleman i was dealing with was extremely rude and pushy. i left with a very bad taste. would have rated it a and i swore i would never return. the gentleman i was dealing with was extremely rude and pushy. i left with a very bad taste. would have rated it a zero out of five. but recently i had been searching for another vehichle and came upon one i was interested in and it happened to be at wendle. reluctantly i drove the 100 miles there to look at this vehicle. i was very pleased with the salesman nik hames who greeted me as a friend outside the lot. honestly he made the sale for sure. if i had another bad experience i without a doubt would not have purchased from wendle. the price was right, and nik really helped me out in all aspects. so thanks nik hames for the great experience. i hope your manager knows what an asset you are the the dealership! More

I have had service at Infinity about 4 times now and have had Randy as the service adviser. He is 100% great and does everything to be sure my experience is satisfactory. If I w3ere to ever buy an Infinity had Randy as the service adviser. He is 100% great and does everything to be sure my experience is satisfactory. If I w3ere to ever buy an Infinity again it would be because 1) quality of vehicle and 2) Randy. More

We visited Wendle Ford on a whim after having an unpleasant experience at a local dealership. At the previous dealer, we had to seek out a sales person. At Wendle, we were greeted by Chad before s unpleasant experience at a local dealership. At the previous dealer, we had to seek out a sales person. At Wendle, we were greeted by Chad before stepping out of our vehicle. He was amazing. He listened to what we wanted then searched Wendle's inventory to find us several options. The previous salesman had told us that we were essentially asking him to find "a needle in a haystack". Chad's response was, "I want you to get the car you want." The entire Wendle team worked with us to give us the options we wanted at the price we were asking for. The negotiations were respectful and even though we are 400 miles away, we will definitely consider Wendle when purchasing our next vehicle. Thanks! Chris and Candace More

Brent had scheduled an appointment with me and said he would stay after 5 to see me I got there on time for the appointemnt at 6 after a 45 minute drive to town and called him and he had said he was with would stay after 5 to see me I got there on time for the appointemnt at 6 after a 45 minute drive to town and called him and he had said he was with a costumer and to ask for Nate. Nate was unavailable and Brent had actually went home at 5 and had no intentions on meeting for our appointment. I met with Cece instead who was less then thrilled to be in the cold showing us cars. The car I scheduled with Brent to drive did not even have keys and had not had keys for a while so we couldnt even drive it. Cece met us the next day on a test drive and argued with me about the blue book value of the car. I have never been treated so horribly by a sales person. We said we would take the car in spite of the service and Cece was suppose to fax me a purchase order the next morning to give my bank. By 12pm my bank was wondering where the purchase order was and no one at Wendle was returning our emails or phone calls. I finally emailed the online infortmation site on the website and stated that if anyone in that company was motivated to sell that I had been waiting all morning to get my purchase order. I got a reply back from cece an hour later saying that she would start the order for me but was going to up the price 1,000 dollars for having to cut 2 keys for the car after thier lot boys lost them in a snow bank. I said I would not pay for that and sorry we couldnt make a deal. That night I went to Spokane Subaru and bought the first car they showed me and had never had a smoother transition. I will not go back to Wendle and I will make sure noone I know in the market for a vehicle goes abck either. More