Wellesley Volkswagen - Service Center

Karl was friendly and service was completed in a reasonable time. Karl kept me up to date on the progress of my car. Would recommend dealership to friends & family. reasonable time. Karl kept me up to date on the progress of my car. Would recommend dealership to friends & family. More

Service was quick, the location was comfortable and clean. Drew was extremely friendly, informative and considerate. Overall a great experience. clean. Drew was extremely friendly, informative and considerate. Overall a great experience. More

It's a tremendous team at Wellesley VW, helpful and courteous and responsive and every other positive adjective you could ask for. I've never had a better experience with a dealer than I have at this courteous and responsive and every other positive adjective you could ask for. I've never had a better experience with a dealer than I have at this one. More

I appreciated the flexibility for a late arrival to the service department. Also, I liked how Drew was upfront about what my car needed, and he gave me an opportunity to make a decision to have the work do service department. Also, I liked how Drew was upfront about what my car needed, and he gave me an opportunity to make a decision to have the work done or not. More

Drew is amazing! Always very pleasant, thoughtful, professional, knowledgeable , and extremely helpful whenever we’ve had an issue. A definite asset to your compan Always very pleasant, thoughtful, professional, knowledgeable , and extremely helpful whenever we’ve had an issue. A definite asset to your company! More

Sometimes professional and informative comes across as up selling. I recently bought 2 cars with extended warranties etc. Expected to show up in a year but light came on for an oil change. Getting hit with selling. I recently bought 2 cars with extended warranties etc. Expected to show up in a year but light came on for an oil change. Getting hit with everything that needs to be done at 30K miles may have been the thing to do but I was not ready for that and the gentleman was not reading me at all. More

I appreciate Sam B/advisor: she informs me on work that needs to be done on my car to be safe.. she was professional, accepted coupon, got me right in to complete service requested. I feel comfortable ab needs to be done on my car to be safe.. she was professional, accepted coupon, got me right in to complete service requested. I feel comfortable abt leaving my car with VW since mechanics know these cars well. Wellesley VW is clean comfortable and a walk to stores if you need to wait for your car... More

Pleasant staff. Good communication and transparency. Always willing to find time to fit me in for service on short notice. Good communication and transparency. Always willing to find time to fit me in for service on short notice. More

I am quite pleased with the service I received on my GTI. I was able to obtain an appointment that was convenient. I was able to drop off my car in the morning then get a shuttle to and from work. I was able to obtain an appointment that was convenient. I was able to drop off my car in the morning then get a shuttle to and from work. More

Good service, pleasant people and easy. I will be sure to come back soon for more service! I will be sure to come back soon for more service! More