Wellesley Volkswagen - Service Center

I signed up for a different service package but was forced to accept a package that I didn't want. It was twice as expensive and took twice as long. Karl Christ did not listen to what I wanted and kept forced to accept a package that I didn't want. It was twice as expensive and took twice as long. Karl Christ did not listen to what I wanted and kept calling me "dear." I am a tenured MIT professor and I am not anyone's "dear." This is 2024 and women should be treated with respect. Also, I have been asking Service to fix the cell phone number associated with this account for over a decade with zero success. More

My first service visit at Wellesley Volkswagen. Was a very pleasant experience overall and I would continue to give them my business when my local guy is unavailable. Was a very pleasant experience overall and I would continue to give them my business when my local guy is unavailable. More

Great and timely communication about what needs to be done and how much it will cost and generally an efficient and professional service. done and how much it will cost and generally an efficient and professional service. More

Great Service Ended Up being faster than they told me it would be! Very clean waiting area as well would be! Very clean waiting area as well More

Alisha, Drew and Wellesley VW were amazing on a recent service visit. They got me a loaner and even took care of an issue they spotted unrelated to the service visit - and covered it under warranty. Top n service visit. They got me a loaner and even took care of an issue they spotted unrelated to the service visit - and covered it under warranty. Top notch! Thank you. More

Drew was so professional and so helpful! He communicates well and let’s you know the status of your vehicle. He communicates well and let’s you know the status of your vehicle. More

Alisha was so friendly and professional, a pleasure to work with. The free transportation to and from my home was also very convenient. work with. The free transportation to and from my home was also very convenient. More

My husband brought our new Taos 2024 for the 10K service on 10/21/24 . The morning after the service there was a large oil spill under the car. We brought the car back the next day and they told oil drain on 10/21/24 . The morning after the service there was a large oil spill under the car. We brought the car back the next day and they told oil drain plug was cracked. This was extremely disappointing. More

I bought my car at Wellesley. Always excellent service. Everyone is so nice Alysha went above and beyond with a question I had about my car. She said she would find the answer and Always excellent service. Everyone is so nice Alysha went above and beyond with a question I had about my car. She said she would find the answer and call me back and she did!! That does not usually happen at other places-people usually don’t get back to you. Mike in service also the same — above and beyond. More

Everything was well done and the staff was helpful, professional and friendly ! Looking forward to having the recall work done soon. professional and friendly ! Looking forward to having the recall work done soon. More