Wellesley Volkswagen - Service Center

We were very pleased with all the personnel who assisted us in our leasing of a 2023 ID.4 at Wellesley Volkswagen. Jens Albrecht, our salesman was excellent about giving us a solid understanding of issues a us in our leasing of a 2023 ID.4 at Wellesley Volkswagen. Jens Albrecht, our salesman was excellent about giving us a solid understanding of issues around owning an electric vehicle and in explaining the functionality of our new car. I would give give Jens highest marks for courtesy, explaining things clearly, and making sure we got the exact car we were looking for. More

Drew is the best! He is flexible, conscientious and always addresses my concerns. His customer service is beyond expectations. He is flexible, conscientious and always addresses my concerns. His customer service is beyond expectations. More

Gave us wonderful service for my car. They even did the extras I asked for to wash my windows. They even did the extras I asked for to wash my windows. More

I have always worked with Drew at VW Wellesley, been that way for about 4 years now. He is honest, fair and works extremely hard at getting your car back to you as soon as possible. Can’t say enough great t way for about 4 years now. He is honest, fair and works extremely hard at getting your car back to you as soon as possible. Can’t say enough great things about Drew and mechanics at VW Wellesley. More

It was a pleasure to work with Karl Christ during my service appointment, the communication was very clear and friendly! Thank you! service appointment, the communication was very clear and friendly! Thank you! More

Superb communication, excellent service and masterful technicians/work. I highly recommend Wellesley Volkswagen's service department. technicians/work. I highly recommend Wellesley Volkswagen's service department. More

Concise, efficient and friendly conversation with Drew, followed by a comfortable waiting room with free coffee and the opportunity to charge electronics and get work done on laptop. Drew was mindful not t followed by a comfortable waiting room with free coffee and the opportunity to charge electronics and get work done on laptop. Drew was mindful not to interrupt meetings and service was done quickly. Nothing to complain about. More

Drew was friendly and knowledgeable. He made the service experience really easy. His communication was excellent. He made the service experience really easy. His communication was excellent. More

Forgot to leave the keys and paperwork in the car when I went to pick it up. I understand having busy days, we've all been there, but I had to go home and grab the spare fob, and then replace the battery f went to pick it up. I understand having busy days, we've all been there, but I had to go home and grab the spare fob, and then replace the battery for it. Not exactly how I wanted to spend my Wednesday night. I also have no idea why they needed the car for two days. It should take no more than 4 hours to replace the water pump. He said he was going to give me a Lyft credit as a sorry but I never received anything. More

I had a wonderful experience with the purchase of my 2021 VW Atlas at Wellesley VW. Kevin was very knowledgeable, patient, not pushy, respectful and easy to work with. Eli was the same when it came to financ VW Atlas at Wellesley VW. Kevin was very knowledgeable, patient, not pushy, respectful and easy to work with. Eli was the same when it came to financing my vehicle. It was a seamless and pleasant experience. More