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Wellesley Volkswagen - Service Center
Wellesley, MA
1,199 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,199 Reviews of Wellesley Volkswagen - Service Center
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February 02, 2024
Didn’t have the part that was needed despite having 1 week notice before the appointment. Waited for an hour before they informed me. Went home with no resolution. week notice before the appointment. Waited for an hour before they informed me. Went home with no resolution. More
by philoettgen
Verified CustomerEmployees Worked With
Not going to rate individuals , Bob Berfield
February 02, 2024
Drew's customer service was consistent from start to finish. He explained the problems clearly, set an accurate deadline, and estimated the service needed. I'll definitely recommend Wellesley Volkswagen finish. He explained the problems clearly, set an accurate deadline, and estimated the service needed. I'll definitely recommend Wellesley Volkswagen to all my friends and family. More
by dwaskle1
Employees Worked With
February 02, 2024
Drew provides the best customer service' he's professional, timely, a great communicator and honest. I've tried other dealers for various reasons but no one beats Wellesley VW. The service and th professional, timely, a great communicator and honest. I've tried other dealers for various reasons but no one beats Wellesley VW. The service and the technicians are the best and do excellent work. More
by JKEE
Employees Worked With
February 02, 2024
Wellesley Volkswagen stands out from most dealers in the area. Karl assisted me in getting my ID.4 issues resolved. He has great recommendations, and many, for places to eat in the area. It seemed his food area. Karl assisted me in getting my ID.4 issues resolved. He has great recommendations, and many, for places to eat in the area. It seemed his food knowledge and “good-eats” were unlike anyone’s I had ever met before. Shuttle Driver, Jeffrey, was beyond jolly to a point where is was almost worrysome but I appreciate his high-spirits. The whole team really takes care of you & makes you feel at home. One of the technicians even had a disco-ball hanging from his box & seemed to be having a good time making crow noises. The vibes were great! I’ll be back for sure! More
by OptPrime
Employees Worked With
Other Employees :
Jeffrey, Heather, Crowboy, Fortmike, Bob Berfield
January 27, 2024
Drew was immensely helpful to me and my husband when we brought our vehicle in for service. He has excellent communication skills and his customer service is top notch. Thank you Drew and Wellesley VW for brought our vehicle in for service. He has excellent communication skills and his customer service is top notch. Thank you Drew and Wellesley VW for your great service. More
by anahlen
January 26, 2024
Unprofessional, unhelpful, misleading. Went in with a perfectly working car, left with error codes not cleared and a hefty bill. The reason for which we went in, to test emission standards Went in with a perfectly working car, left with error codes not cleared and a hefty bill. The reason for which we went in, to test emission standards, was not done. Instead, they left customer waiting for 4 hours without any solutions, added error codes that were never present prior to service, and went through personal belongings in the trunk of the car. The only solution offered: “Pay a few thousand dollars more to determine the specific issue.” So 4 hours of supposed labor and testing were insufficient! Unacceptable. Not recommended. More
by VW Customer
January 26, 2024
I've had multiple vehicles serviced over the years by Wellesley VW and worked directly with Drew in many of these instances. Very helpful and knowledgeable. Great communication. Clear on all work being d Wellesley VW and worked directly with Drew in many of these instances. Very helpful and knowledgeable. Great communication. Clear on all work being done - with discussions on the reason and cost before proceeding with any work, I will continue to trust Drew and Wellesley VW for all my VW service needs! More
by Chris W.
Employees Worked With
January 26, 2024
You can tell Drew was passionate about his job. He clearly communicated all aspects of the service and followed up with what he put in my file for future visits. He clearly communicated all aspects of the service and followed up with what he put in my file for future visits. More
by KMILLER99
Employees Worked With
January 26, 2024
I love bringing my car to Wellesley Volkswagen. The service is great, timing is prompt, the work gets done correctly and every experience I have had has been pleasant. Drew, Karl and Alisha are all The service is great, timing is prompt, the work gets done correctly and every experience I have had has been pleasant. Drew, Karl and Alisha are all very knowledgeable and a strong asset to Wellesley VW! More
by mhg123
Employees Worked With
Other Employees :
Heather!, Bob Berfield
January 25, 2024
I arranged for an early morning appointment, but my car was not serviced until late in the afternoon preventing me from going to the office that day. In addition, the team tried to get my permission to ke was not serviced until late in the afternoon preventing me from going to the office that day. In addition, the team tried to get my permission to keep the car overnight which would have ruined my driving travel plans for a second day. I booked this appointment weeks in advance so I could have everything done first thing in the morning. More
by abc
Employees Worked With
Service
