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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,199 Reviews

1,199 Reviews of Wellesley Volkswagen - Service Center

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March 02, 2024

The lease process with this dealership was no-nonsense, quick, and painless. Jens, Drew, and Andreas were super friendly and professional. My experience with Wellesley VW and its staff has been great so fa More

by snyderfamily14
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2024

The safety recall service was handles smoothly in slightly under the 4 hrs estimates. Alisha communicated well on all aspects of the service. More

by PFFGAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2024

Great staff, knowledgeable and efficient, very helpful. Maintenance was done in a timely manner. Good atmosphere, the dealership treats you like a valued customer. More

by billc508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Berfield
February 29, 2024

Great and friendly service. Accommodated drop off and pickup. Kept me posted with updates and cervice was done the same day. More

by nerijus.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2024

Drew extremely attentive, knowledgeable, and responsive. Highly recommend him. Note: there should not be 15 word minimum on this text box, you risk losing people. More

by michael.j.zirngibl
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2024

The service manager Drew, kept the car a minimal amount of time, kept me informed through the process and delivered the car back to me with the problem solved and a day ahead of time. It doesn't get bette More

by h2ocoach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2024

Drew was fantastic. Kept me updated throughout the day so I could plan accordingly. Thanks for all your help More

by jobrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2024

I have been a loyal customer for many years and have always been treated well. More

by MASAHITO SUGAWARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather at the reception, and Jeff the shuttle driver.
February 27, 2024

Friendly, efficient, and helpful. I always know my car is in good hands when I’m here! More

by MBEARD1210
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2024

We used their service center to evaluate a car we were considering buying from another person. I'm really glad I did this because there were many issues and the team was great at explaining their finding More

by TRAVIS.BE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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