Wellesley Volkswagen - Service Center

This dealership is fine for your service, it is however way too expensive for what it is! Id say if you are in need of simple things like oil change…go elsewhere. I paid way too much and the pricing was a way too expensive for what it is! Id say if you are in need of simple things like oil change…go elsewhere. I paid way too much and the pricing was a bit confusing and non-transparent. More

Scheduled 40k service , which I had forgotten was not included in my service agreement, and a tire replacement for 4 and possibly all 4 tires. Scheduled the appointment for a Saturday morning. I was told included in my service agreement, and a tire replacement for 4 and possibly all 4 tires. Scheduled the appointment for a Saturday morning. I was told the tires were in stock and confirmed so prior to the appointment . Arrived and Drew was awesome. Tires were not in stock so I opted to do just the service. Cost was high. Drew kindly called to let us know that the tire devices came so we just changed the one tire we had to repair. He did what he could to discount the price for everything. Opted not to to the other three tires or brakes because of price. More

Service team is very friendly and helpful. They take the time to explain everything that is going to be done during the service process. They take the time to explain everything that is going to be done during the service process. More

The service center staff is always pleasant and efficient. They usually have my car ready before they said it would be. efficient. They usually have my car ready before they said it would be. More

Life cannot be perfect. I had a couple of hiccups with my new car. However, I have received a great response and service from Wellesley VW. I had a couple of hiccups with my new car. However, I have received a great response and service from Wellesley VW. More

Got interval maintenance service. Easy to schedule, shuttle service back to my home, ready same day, on time, and invoiced as quoted. Easy to schedule, shuttle service back to my home, ready same day, on time, and invoiced as quoted. More

Excellent service on my car. Polite, thorough and kept me informed about when the car would be ready. Polite, thorough and kept me informed about when the car would be ready. More

Very easy to set up an appointment. Service was performed quickly. And Karl maintained good contact and provided updates through the process. Service was performed quickly. And Karl maintained good contact and provided updates through the process. More

They communicate very well. Their knowledge base is refreshing. My overall opinion is that genuinely care about the your time, and want to ensure that their product is preformin Their knowledge base is refreshing. My overall opinion is that genuinely care about the your time, and want to ensure that their product is preforming as it should. More

As always, Drew provided exemplary service. His friendly demeanor and communication are outstanding and I enjoy working with him! His friendly demeanor and communication are outstanding and I enjoy working with him! More