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Wellesley Volkswagen - Service Center
Wellesley, MA
1,198 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,198 Reviews of Wellesley Volkswagen - Service Center
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August 24, 2024
While I was disappointed that they couldn't find my car that had been towed to their lot for my appointment and didn't call me to ask where I was, making me need to wait a whole nother week for a second ap that had been towed to their lot for my appointment and didn't call me to ask where I was, making me need to wait a whole nother week for a second appointment and they had no car to offer me, once my car was being worked on I had a wonderful experience. Drew was an excellent communicator. My car was fixed immediately with free brake fuel on the house for my troubles and the original issue was covered by VW's warranty. I previously was a Honda owner and those people were terrible! My experience at VW has been nothing but kind and I never feel like the men are trying to overcharge me or rip me off like they constantly were at Honda. I am never going back! Thank you VW! More
by CAROLMOE97
Verified CustomerEmployees Worked With
August 23, 2024
Karl is great. he took time to explain all our options and made the process easy. he took time to explain all our options and made the process easy. More
by JEFFEBERLE
Employees Worked With
August 21, 2024
We had brake work done and they lost the lock key for the wheels. I went to have our wife winter tires installed and they wanted to change me 200 dollars to cut the wheel lock off. Why should we be charged wheels. I went to have our wife winter tires installed and they wanted to change me 200 dollars to cut the wheel lock off. Why should we be charged for the dealership error? More
by AUSTINJNAGLE
August 19, 2024
Karl went above and beyond in helping me. Been going to this dealer for over 20 years and would not go anywhere else! Everyone is always so helpful and a pleasure. Been going to this dealer for over 20 years and would not go anywhere else! Everyone is always so helpful and a pleasure. More
by KaliP
Employees Worked With
August 19, 2024
Timely and efficient. The technician explained very well what will be checked and done during the service appointment. The technician explained very well what will be checked and done during the service appointment. More
by Vania2025
Employees Worked With
August 16, 2024
Great experience and serviced as promised. Easy drop off and delivery. Professional and knowledgeable advice. Easy drop off and delivery. Professional and knowledgeable advice. More
by JPREGO31
Employees Worked With
August 15, 2024
Karl the service manager was excellent! Very nice and made sure I was out within 2 hours. Very nice and made sure I was out within 2 hours. More
by Jen
Employees Worked With
August 15, 2024
Wellesley VW has been very professional a knowledgeable. I bought a car from Jens and he found the perfect CPO car for me based on my criteria. The trade in and purchase transaction was seamless. The I bought a car from Jens and he found the perfect CPO car for me based on my criteria. The trade in and purchase transaction was seamless. The service appointment went well and they accommodated my schedule, were friendly, professional and communicative. I am happy with my purchase and the service experience at this dealership. More
by suzepond
August 15, 2024
The entire Wellesley Volkswagen service is like my 2nd family. I wouldn’t trust anyone else. Especially Andrew Ricci, he’s so nice and patient. family. I wouldn’t trust anyone else. Especially Andrew Ricci, he’s so nice and patient. More
by MEGGELS2911
Employees Worked With
Other Employees :
Heather McEwan
August 14, 2024
They are very friendly,easy to work with, and pretty quick to get back to you. quick to get back to you. More
by tigerchrissy13
