Wellesley Volkswagen - Service Center

I have been dealing with Wellesley Volkswagen since the 1960's. I think that under this current ownership team, they have assembled a fantastic service team. I deal primarily with Ian Bray, and Ian consi 1960's. I think that under this current ownership team, they have assembled a fantastic service team. I deal primarily with Ian Bray, and Ian consistently goes above and beyond my expectations when servicing my Golf TDI. I cannot state how helpful everyone is in their service department. When necessary, Ian qwill escort me to the service area where my vehicle is beibng serviced to show me and consult with the technicain about something they have discovered or which may need correction in the near future. They provide the option to me to defer or have the item fixed during that visit. This is especially helpful since many times they have to 'undo' things again that are current apart for the current service, so in the long run, my repair costs are less overall. This is what exceptional customer service is all about. I will not hesitate using them for my VW service, nor would I hesitate to recommend them to others. More

This review is for the PARTS DEPT at Wellesley. I was in need of an extra storage drawer to go under my seat (an uncommon part) which Dave was able to quickly track down and order for me. Aside from a mino need of an extra storage drawer to go under my seat (an uncommon part) which Dave was able to quickly track down and order for me. Aside from a minor snafu with their email system, the service was excellent. Even better, their price came in lower than the best web price! Way to go Dave! More

I have been having my 2007 Eos serviced at Wellesley VW since February 2007, when I bought the new car. The service department - behind the desk and the mechanics - are all wonderful, helpful, friendly, a since February 2007, when I bought the new car. The service department - behind the desk and the mechanics - are all wonderful, helpful, friendly, accommodating, and do great work. Strangers keep complimenting my car and asking if my 3-year-old car is new - because I wash it, and because the service department takes such good care of it! More

Have used this dealer to service my Phaeton since March, 2007. They are far superior to VW of Boston in that they seek to RETAIN customers and have repeat business. Honest, fair and very helpful always. 2007. They are far superior to VW of Boston in that they seek to RETAIN customers and have repeat business. Honest, fair and very helpful always. Worth the trip out of Boston.They pride themselves on fixing the problem and customer service. More

Super rip off and no customer care - this place charged me 2 hours of labor for a 0.5 hour job, and were unapologetic when I argued about it. I had an appointment and brought the car in at 7:30am to have me 2 hours of labor for a 0.5 hour job, and were unapologetic when I argued about it. I had an appointment and brought the car in at 7:30am to have the latest VW recall work done and to have the LATCH system installed on one side of my 2001 passat. The LATCH system had already been done for the other side and it took 0.5 hours according to my invoice from VW Brookline from a couple years back. VW Wellesley said the car would be ready by 2pm. I called at 2 and they said 2:30. I was there at 2:30 and it still wasn't ready. I complained at 3pm and it turns out my car had just been sitting in the lot waiting. I go to pay and the bill was $224.03 - parts plus 2 hours of labor. I talked to the service manager and he defended the 2 hours to bolt two pieces of metal to the frame. This place is worthless. I'd never go back. More