Wellesley Volkswagen - Service Center

Excellent service! The work on my vehicle was done in a timely fashion. Employees were informative in terminology I could understand regarding vehicle repairs. They were respectful and courteous. timely fashion. Employees were informative in terminology I could understand regarding vehicle repairs. They were respectful and courteous. More

ALWAYS EASY TO GET AN APPOINTMENT. PRICE AND EXPLANATION IS ALWAYS DISCUSSED BEFORE WORK PERFORMED. USUALLY COMPLETED WHEN PROMISED AND CAR IS CLEAN WHEN RETURNED TO ME. ALWAYS A GREAT JOB. IS ALWAYS DISCUSSED BEFORE WORK PERFORMED. USUALLY COMPLETED WHEN PROMISED AND CAR IS CLEAN WHEN RETURNED TO ME. ALWAYS A GREAT JOB. More

Matt is great and is VERY helpful. always friendly and smiling. Has always taken excellent care of me whenever I come in for service as well as the other team members. Thank you all. smiling. Has always taken excellent care of me whenever I come in for service as well as the other team members. Thank you all. More

I have never had a better experience with a Service Department in my life! As a younger woman, I often find that Service Departments do not take me seriously and I leave feeling defeated, but the peopl Department in my life! As a younger woman, I often find that Service Departments do not take me seriously and I leave feeling defeated, but the people working at Wellesley VW are kind, respectful, and extremely understanding. I believe I was working with Drew at the front desk of the department and he was absolutely fantastic. He was so kind, a great listener, and explained everything very clearly before the work was done. Everyone in the office is a community and are obviously knowledgeable and great at their jobs. There is no better VW service team than this one! A massive thank you to the entire team for your flexibility, understanding, and providing service to the highest caliber. I could not be happier with the service I received from start to finish. More

Excellent service...Discussed recommendations and pricing before doing work. Cars ready when promised and washed. Would appreciate a few less emails, texts, and phone calls regarding appointment reminders an before doing work. Cars ready when promised and washed. Would appreciate a few less emails, texts, and phone calls regarding appointment reminders and follow up surveys if possible. More

Fantastic Service! Friendly and personable! They really care about my saftey! The effort put forth on my account was great! I truly appreciate the attention to detail. care about my saftey! The effort put forth on my account was great! I truly appreciate the attention to detail. More

Great service - no complaints except they rotated tires and the tire pressure left too high at around 41 in front and back - otherwise oil change and filter and wiper blade replacements fine and the tire pressure left too high at around 41 in front and back - otherwise oil change and filter and wiper blade replacements fine More

Drew was absolutely accommodating. He listen to what I wanted done. The service department is great. Drew got in touch with me through the day of the time that I had to be there ! wanted done. The service department is great. Drew got in touch with me through the day of the time that I had to be there ! More

Great people. The service department does solid work and is thorough. The sales department is also very knowledgeable. The location is convenient and the service department is very responsive. is thorough. The sales department is also very knowledgeable. The location is convenient and the service department is very responsive. More

They were great. Karl was polite and made sure my problem was handled professionally and quickly. Other vw dealers in the area (boston vw) have terrible customer service and actual quality of work. I can alw was handled professionally and quickly. Other vw dealers in the area (boston vw) have terrible customer service and actual quality of work. I can always count on Wellesley vw to do a great job More