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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,285 Reviews

1,285 Reviews of Wellesley Volkswagen - Service Center

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September 15, 2021

Mr. Ricci is an excellent Service Advisor! Please continue to hire people of his caliber. The service that he provides is second to none. More

by SHEBYRUSTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Pitts, TJ Jabour
September 14, 2021

Focused and to the point. Took care of my problem and had the car back to me in good time and cleaner than I had left it. More

by johnb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2021

Great customer service. Professional and helpful. Wonderful experience. Would recommend to all. Thank you to all. More

by WWPOPPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meghan Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Gottlieb, Matt Pitts, TJ Jabour, Samantha Briody
September 11, 2021

Wellesley Volkswagen presented again excellent technology & technical service, & approach to engine issues regarding software upgrade to address the ongoing stride to reduce carbon emissions from vehicle eng More

by rcunni3100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Briody
September 09, 2021

We experienced issues with the technician’s work when we left the lot. However the service supervisors quickly took care of the issues and were VERY apologetic. Additionally, the assistant service manager d More

by KEB155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn’t work with sales
September 07, 2021

Had a battery replaced and brakes done Everything is Had a battery replaced and brakes done Everything is working great the service were as advertised and they keep the price to the amount quoted More

by MICHAELMONKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2021

Always great service. On time and cleaned the car inside and a out. This is my 4th card with them and #5 will be with them as well. More

by Irwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2021

Hard to believe you can actually look forward to dealing with service in a dealership but when it comes to working with Drew it is more of a pleasure than a chore! More

by Jimmyyoung4433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andreas Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2021

Drew in service was absolutely fantastic!! Friendly and helpful and trouble shot some issues - we were in and out and we will be back - thanks so much! More

by Bethearly76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jens Albrecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2021

Matt took care of my car when I had a last-minute emergency and had me on my way ASAP. These are the people you want to call for excellent service. More

by Gabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Pitts
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