Walser Hyundai

Didn’t fix the issue. They ordered the wrong part so after keeping my car for 2 days they didn’t fix the issue and I now have to go back again. They ordered the wrong part so after keeping my car for 2 days they didn’t fix the issue and I now have to go back again. More

I have taken my 2025 Palisade for service on two separate occasions and both times they did not rotate the tires as requested. The worst part is they told me they had done it when in fact they did not. occasions and both times they did not rotate the tires as requested. The worst part is they told me they had done it when in fact they did not. More

Samson was awesome! Our first trip to the dealership, Samson took the time to answer all our questions, as we were visiting other dealerships that day. We had narrowed Our first trip to the dealership, Samson took the time to answer all our questions, as we were visiting other dealerships that day. We had narrowed our search to two vehicles and the following week, after our test drive of the Tucson Hybrid Limited with Samson showing us some of the safety and convenience features, we decided to continue the purchase process, including trade in of current vehicle. He listened well, was very personable and knowledgeable and loved that he took us through the whole process of our purchase! He had set up some of the settings and showed us how to connect my iPhone, set our home address for navigation, seat settings etc before we left with our new vehicle, making sure we could enjoy the vehicle on our first day of ownership! This is our first Hyundai purchase so hoping our experience with their service team will be as great as their sales! More

Samson did an amazing job of helping find just the right car! He took the time to explain various options. car! He took the time to explain various options. More

Working with our sales rep was great and he was very honest and.open about the process. Great experience honest and.open about the process. Great experience More

Let me be very clear: I love the car I purchased. Hyundai makes a great product. The problem is Walser Hyundai Brooklyn Park. This was one of the most deceptive and frustrating dealership experienc Hyundai makes a great product. The problem is Walser Hyundai Brooklyn Park. This was one of the most deceptive and frustrating dealership experiences I have ever had. Their practices have already cost me hundreds of dollars and hours of my time trying to fix issues created by their financing and sales process. I escalated my concerns to management, and while the branch manager’s email response was appropriate, everything that followed made it clear the issues are systemic. I was asked to return to the dealership, and when I arrived, a different manager approached me pretending to be the person I had been coordinating with—going as far as to say, “Nice to see you again.” I had never seen him before. That level of dishonesty is unacceptable. The entire sales process felt intentionally structured to pressure and trap the customer. I requested documentation in advance and was not provided with it. Instead, my credit was run and I was then kept at the dealership while being repeatedly pushed to purchase add-on products I had already declined. It felt less like a car purchase and more like a forced sales funnel. At one point, a salesperson attempted to undermine Hyundai’s own reliability by stating that many of their vehicles end up in service within five years—completely contradicting the brand’s 10-year warranty. That alone should concern Hyundai corporate. I am now dealing with financial complications due to how this transaction was handled—something I have never experienced before. For comparison, I have financed a vehicle through another dealership (Paul Miller Honda in NJ) without a single issue. The difference in professionalism is night and day. Walser Hyundai does not operate in a way that reflects integrity, transparency, or respect for the customer. Their approach feels predatory and entirely focused on extracting additional money through add-ons and financing tactics. Hyundai should seriously evaluate whether this dealership represents their brand appropriately. Bottom line: I love my car. I regret buying it from Walser. I will not return, and I would strongly caution others to take their business elsewhere. P.S. I initially intended to leave this matter closed after receiving a refund for the Pulse add-on. However, I have since discovered that interest was accruing on a daily basis without that being clearly disclosed to me at the time of financing. That lack of transparency raises concerns under Minnesota consumer protection standards and is the reason I am now escalating this experience through formal channels. More

Everyone was friendly and helpful. Looks like a nice work environment. Amanda was my sales person and she was excellent! Looks like a nice work environment. Amanda was my sales person and she was excellent! More

Awesome service they know how to treat their customers I was satisfied I was surprised I was shocked I was wowed it was awesome I love the service I love the fact that they approved me thank you Jesus for y was satisfied I was surprised I was shocked I was wowed it was awesome I love the service I love the fact that they approved me thank you Jesus for you all the best experience of my life More

When we came into the dealership, it was very busy and we had to wait to speak with a salesperson. We were almost about to leave when Laura was freed up and came over to us. She had such a great personality, had to wait to speak with a salesperson. We were almost about to leave when Laura was freed up and came over to us. She had such a great personality, knowledge about the vehicles, and was eager to work with us. She 100% made us happy we stuck around. From the initial conversations to the test drive to discussing financing and ultimately purchasing a new Palisade, we were impressed with how Laura handled everything! More

The dealership was very clean, modern, and welcoming. We enjoyed our experience from the moment we walked in the doors. We enjoyed our experience from the moment we walked in the doors. More