Josh Liddicoat

Samson was awesome! Our first trip to the dealership, Samson took the time to answer all our questions, as we were visiting other dealerships that day. We had narrowed Our first trip to the dealership, Samson took the time to answer all our questions, as we were visiting other dealerships that day. We had narrowed our search to two vehicles and the following week, after our test drive of the Tucson Hybrid Limited with Samson showing us some of the safety and convenience features, we decided to continue the purchase process, including trade in of current vehicle. He listened well, was very personable and knowledgeable and loved that he took us through the whole process of our purchase! He had set up some of the settings and showed us how to connect my iPhone, set our home address for navigation, seat settings etc before we left with our new vehicle, making sure we could enjoy the vehicle on our first day of ownership! This is our first Hyundai purchase so hoping our experience with their service team will be as great as their sales! More

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Let me be very clear: I love the car I purchased. Hyundai makes a great product. The problem is Walser Hyundai Brooklyn Park. This was one of the most deceptive and frustrating dealership experienc Hyundai makes a great product. The problem is Walser Hyundai Brooklyn Park. This was one of the most deceptive and frustrating dealership experiences I have ever had. Their practices have already cost me hundreds of dollars and hours of my time trying to fix issues created by their financing and sales process. I escalated my concerns to management, and while the branch manager’s email response was appropriate, everything that followed made it clear the issues are systemic. I was asked to return to the dealership, and when I arrived, a different manager approached me pretending to be the person I had been coordinating with—going as far as to say, “Nice to see you again.” I had never seen him before. That level of dishonesty is unacceptable. The entire sales process felt intentionally structured to pressure and trap the customer. I requested documentation in advance and was not provided with it. Instead, my credit was run and I was then kept at the dealership while being repeatedly pushed to purchase add-on products I had already declined. It felt less like a car purchase and more like a forced sales funnel. At one point, a salesperson attempted to undermine Hyundai’s own reliability by stating that many of their vehicles end up in service within five years—completely contradicting the brand’s 10-year warranty. That alone should concern Hyundai corporate. I am now dealing with financial complications due to how this transaction was handled—something I have never experienced before. For comparison, I have financed a vehicle through another dealership (Paul Miller Honda in NJ) without a single issue. The difference in professionalism is night and day. Walser Hyundai does not operate in a way that reflects integrity, transparency, or respect for the customer. Their approach feels predatory and entirely focused on extracting additional money through add-ons and financing tactics. Hyundai should seriously evaluate whether this dealership represents their brand appropriately. Bottom line: I love my car. I regret buying it from Walser. I will not return, and I would strongly caution others to take their business elsewhere. P.S. I initially intended to leave this matter closed after receiving a refund for the Pulse add-on. However, I have since discovered that interest was accruing on a daily basis without that being clearly disclosed to me at the time of financing. That lack of transparency raises concerns under Minnesota consumer protection standards and is the reason I am now escalating this experience through formal channels. More

by rahmatullah.farah Verified Customer Verified Customer

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When we came into the dealership, it was very busy and we had to wait to speak with a salesperson. We were almost about to leave when Laura was freed up and came over to us. She had such a great personality, had to wait to speak with a salesperson. We were almost about to leave when Laura was freed up and came over to us. She had such a great personality, knowledge about the vehicles, and was eager to work with us. She 100% made us happy we stuck around. From the initial conversations to the test drive to discussing financing and ultimately purchasing a new Palisade, we were impressed with how Laura handled everything! More

by Sophia Erdahl Verified Customer Verified Customer

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They were patient and took the time to make sure I knew all the details all the details More

by carpe008 Verified Customer Verified Customer

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Nathan made buying my car feel safe, easy, and found exactly what I needed for my situation - could not recommend enough!!!! Wonderful humans all around that helped me when I got my car and made the pro exactly what I needed for my situation - could not recommend enough!!!! Wonderful humans all around that helped me when I got my car and made the process very simple and fair :) More

by kristinhuskamp Verified Customer Verified Customer

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Good buying experience using paperless process and great service by sale. Quick response via text and process is very flexible, service by sale. Quick response via text and process is very flexible, More

by Bsaycocie Verified Customer Verified Customer

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Everyone was super nice and helpful! It was a long process which is to be expected, but they were super helpful! It was a long process which is to be expected, but they were super helpful! More

by hayleyb2 Verified Customer Verified Customer

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Outstanding sales people! Laura was amazing! Josh helped me get a really good rate on my loan! Thanks so much! Laura was amazing! Josh helped me get a really good rate on my loan! Thanks so much! More

by nellord13 Verified Customer Verified Customer

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All good! Had a few hiccups with titling but everyone stuck with it until resolved. Had a few hiccups with titling but everyone stuck with it until resolved. More

by dakota_elk Verified Customer Verified Customer

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Great salesman (Samson), he really explained everything about the vehicle we purchased and made sure we were comfortable with the settings and everything. Great personality, a pleasure to work with. Will r about the vehicle we purchased and made sure we were comfortable with the settings and everything. Great personality, a pleasure to work with. Will refer him to family and friends. Samson keep up the great job. More

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