Walnut Creek Cadillac

JEREMY IS MY GUY!! I was so happy to work with Jeremy this last service... he made life so much easier for me. It was a stress free experience and I appreciate that. H I was so happy to work with Jeremy this last service... he made life so much easier for me. It was a stress free experience and I appreciate that. He kept me informed and helped me with every aspect of leaving the car and getting me home while it got repaired. I loved his sense of humor, his kindness, and his professionalism. More

Very fair price for tires and a lot easier than dealing with Costco etc. I trust getting work done at the dealer compared to independent shops. Mechanic’s know the cars and their prices are fair. with Costco etc. I trust getting work done at the dealer compared to independent shops. Mechanic’s know the cars and their prices are fair. More

EVALUATION Service department did an excellent and timely servicing of my Buick Enclave.. I repeat Your Service Department did an excellent and timely servicing Service department did an excellent and timely servicing of my Buick Enclave.. I repeat Your Service Department did an excellent and timely servicing in a professional manner. More

Attention to our needs The personnel at Michael Stead Cadillac have been very attentive to our needs. Our experience began with the ‘Let’s get it done somehow’ approach to o The personnel at Michael Stead Cadillac have been very attentive to our needs. Our experience began with the ‘Let’s get it done somehow’ approach to our purchase as exhibited through Kiel, our salesperson’s, persistence and ear to our situation. And, it has continued through Erich, our service coordinator’s, attention to our scheduling needs in the routine and periodic maintenance requirements. More

Excellent customer service from Jim Baas I worked with Jim Baas, he was very informative and friendly. He sat in the car with me and gave me a tutorial of how the car worked which was great. I worked with Jim Baas, he was very informative and friendly. He sat in the car with me and gave me a tutorial of how the car worked which was great. No pressure to purchase which was a relief because some people can be very pushy. I will definitely recommend him to anyone that is looking to purchase a new or used car. More

Excellent service! A+ Highly recommend Cadillac and best dealership! Top notch! The General Manager was professional, helpful and extremely knowledgeable! Have recommend them to many’ dealership! Top notch! The General Manager was professional, helpful and extremely knowledgeable! Have recommend them to many’ More

Very professional, courteous. Didn’t have to wait a long period of time. Very satisfied with the service. I would refer anybody I know to you. Thank you so much. period of time. Very satisfied with the service. I would refer anybody I know to you. Thank you so much. More

Needs improvement All of the staff were very friendly, polite and helpful. My 2017 XT 5 has had problems for at least the past two years. It had been towed a couple of All of the staff were very friendly, polite and helpful. My 2017 XT 5 has had problems for at least the past two years. It had been towed a couple of times to Stead. Nothing was ever identified as a culprit of my car needing three batteries in three years. There were many other symptoms which I feel were warning signs. The service department just identified the battery was dead, gave me a new battery and that will fix the problem. It didn’t fix the problem. I know service worked hard to try to identify the problem and they were very nice to us. My problem surely wasn’t the first time they’d seen it. And if it was they needed to talk to someone higher up in service. Further research should have been done to get my car fixed. I felt there was an issue with the computers in the car. Something was draining my battery. I feel Cadillac didn’t want to get into the possibility that the computers in the car may have been the problem. It would cost a. lot of money to fix and no one from Cadillac wanted to go there. Because my car “died” three times I became concerned about driving it. Luckily, I was home the first and second time it happened. Being out somewhere at night, alone and to have a dead battery was a huge concern. So, I feel I was forced to buy a new car. I would not have been in the market for a new car and I am not happy about having to fork out $27,000. I think Cadillac should stand behind their products and get to the bottom of the issues. This is the 4th Cadillac in our household. I feel we have very been loyal to Cadillac. I like my new car very much but I think I took the hit when Cadillac should have searched deeper to find the problem and fixed it. I would like to hear back from someone that is above Melissa ( we have already talked about this issue) to discuss this issue and I would like Cadillac to make it right for me, the customer. Thanks More

Service dept!! They do the work right the first time and have great coupon discounts for work being performed. Very honest with work being done.Dave is very professi They do the work right the first time and have great coupon discounts for work being performed. Very honest with work being done.Dave is very professional and represents Cadillac well. More

Great sales rep I had the greatest sales rep, Jim Baas and the easiest buying experience I have ever had. Very impressed with this dealership and their employees. I had the greatest sales rep, Jim Baas and the easiest buying experience I have ever had. Very impressed with this dealership and their employees. More