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Walnut Creek Cadillac

Walnut Creek, CA

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rated
147 Reviews

2390 N Main St

Walnut Creek, CA

94596

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147 Reviews of Walnut Creek Cadillac

January 11, 2020

JEREMY IS MY GUY!! I was so happy to work with Jeremy this last service... he made life so much easier for me. It was a stress free experience and I appreciate that. H More

by Nancy Elzig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jan 11, 2020 -

Walnut Creek Cadillac responded

Thank you for the feedback, Nancy! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Best, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

January 08, 2020

Very fair price for tires and a lot easier than dealing with Costco etc. I trust getting work done at the dealer compared to independent shops. Mechanic’s know the cars and their prices are fair. More

by Mark
Recommend Dealer
Yes
Employees Worked With
Melissa Kangas, Craig Bandy, Jon Perry, Aric Carlson
Jan 11, 2020 -

Walnut Creek Cadillac responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

January 08, 2020

EVALUATION Service department did an excellent and timely servicing of my Buick Enclave.. I repeat Your Service Department did an excellent and timely servicing More

by EVALUATION
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave in Service Department, Craig Bandy
Jan 11, 2020 -

Walnut Creek Cadillac responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

January 03, 2020

Attention to our needs The personnel at Michael Stead Cadillac have been very attentive to our needs. Our experience began with the ‘Let’s get it done somehow’ approach to o More

by Dex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiel Bonner, Erich
Jan 06, 2020 -

Walnut Creek Cadillac responded

Dex, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Michael Stead's Service Department. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

January 03, 2020

Excellent customer service from Jim Baas I worked with Jim Baas, he was very informative and friendly. He sat in the car with me and gave me a tutorial of how the car worked which was great. More

by vball215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Baas
Jan 06, 2020 -

Walnut Creek Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

January 01, 2020

Excellent service! A+ Highly recommend Cadillac and best dealership! Top notch! The General Manager was professional, helpful and extremely knowledgeable! Have recommend them to many’ More

by tasmcdonald
Recommend Dealer
Yes
Employees Worked With
Melissa Kangas, Craig Bandy, Jon Perry, Aric Carlson
Jan 02, 2020 -

Walnut Creek Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

December 31, 2019

Very professional, courteous. Didn’t have to wait a long period of time. Very satisfied with the service. I would refer anybody I know to you. Thank you so much. More

by 7shermanrosie
Recommend Dealer
Yes
Employees Worked With
Melissa Kangas, Craig Bandy, Jon Perry, Aric Carlson
Jan 02, 2020 -

Walnut Creek Cadillac responded

Thank you for the great review>. Please come visit us if you need anything else, be it service or sales. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

December 31, 2019

Needs improvement All of the staff were very friendly, polite and helpful. My 2017 XT 5 has had problems for at least the past two years. It had been towed a couple of More

by anne.seaman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SERVICE MANAGERS
Jan 02, 2020 -

Walnut Creek Cadillac responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

December 25, 2019

Service dept!! They do the work right the first time and have great coupon discounts for work being performed. Very honest with work being done.Dave is very professi More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave in service Dept and Fermin in sales both very professional
Dec 29, 2019 -

Walnut Creek Cadillac responded

Tom, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Michael Stead Cadillac's Service Department. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

December 25, 2019

Great sales rep I had the greatest sales rep, Jim Baas and the easiest buying experience I have ever had. Very impressed with this dealership and their employees. More

by sfield6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Baas
Dec 29, 2019 -

Walnut Creek Cadillac responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jim was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

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