Walnut Creek Cadillac

Jack in service dept was most professional, congenial, and helpful, with the maintenance servicing on my 2019 XT5, last Tuesday. The one and only negative factor to the experience, was having to wait 45 m and helpful, with the maintenance servicing on my 2019 XT5, last Tuesday. The one and only negative factor to the experience, was having to wait 45 minutes to be written up by him for servicing, because he was suddenly bombarded with his other customers that also arrived same time. Unfortunately, I was told by another service advisor (who was available, but couldn’t write me up), because of dealer’s policy that which ever advisor took appointment with customer, is also the designated individual to write up customer at time of service, , which incurred a 45 minutes wait time for me. However, didn’t take long once he got to me, because he pulled a service technician to start on it immediately, which helped expedited remaining wait time. More

Even with the Coronavirus issues and limited staffing at the dealership, Aric was very accommodating while trying to maintain a “healthy distance”. He is very knowledgeable about the Cadillac product line. the dealership, Aric was very accommodating while trying to maintain a “healthy distance”. He is very knowledgeable about the Cadillac product line. The vehicle we purchased was extremely clean and presented very well. We would definitely recommend this dealership. More

Great dealership! Great service department. The General management of the dealership is great. I wouldn’t buy a Cadillac anywhere else or would I have my Cadillac serviced anywhere else. management of the dealership is great. I wouldn’t buy a Cadillac anywhere else or would I have my Cadillac serviced anywhere else. More

GMC owner who will only go to Stead! Michael Stead Cadillac does a great job with customer service. We will only take our GMC Yukon to this dealership for service. They are friendly, he Michael Stead Cadillac does a great job with customer service. We will only take our GMC Yukon to this dealership for service. They are friendly, helpful and easy to work with! More

Pleasant, professional, and reliable. Jack was friendly and helpful. Stayed in touch with me and made sure job was done on time, as promised. I’ll be back! and helpful. Stayed in touch with me and made sure job was done on time, as promised. I’ll be back! More

Painless David Johns was helpful, informative and pleasant to work with. We have had a few past visits that were with different service advisers but I think I David Johns was helpful, informative and pleasant to work with. We have had a few past visits that were with different service advisers but I think I'm sticking with David! More

Friendly and Professional Have bought two Cadillac CTS vehicles from this dealership and been satisfied both times with the deal. James Bass was my salesperson. If and when I Have bought two Cadillac CTS vehicles from this dealership and been satisfied both times with the deal. James Bass was my salesperson. If and when I buy a new Cadillac, I’ll go here first! More

Seamless experience Aric made the process seamless and very easy to get the vehicle we wanted in a short period of time Dominick was knowledgeable about the car, and was Aric made the process seamless and very easy to get the vehicle we wanted in a short period of time Dominick was knowledgeable about the car, and was very professional and polite. Thank you! More

Great service. I was there for transmission oil exchange and transmission software update, as well as regular oil change. Service was excellent, they provided shuttle to home and back. I noticed improvement and transmission software update, as well as regular oil change. Service was excellent, they provided shuttle to home and back. I noticed improvement in transmission performance immediately. More

Service I always enjoy working with everyone at Michael Stead Cadillac. The are friendly and very helpful. David Johns, Service Writer, is always cheerful a I always enjoy working with everyone at Michael Stead Cadillac. The are friendly and very helpful. David Johns, Service Writer, is always cheerful and checks to make sure everything is up to date with my vehicle. More