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Walnut Creek Cadillac

Walnut Creek, CA

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147 Reviews

2390 N Main St

Walnut Creek, CA

94596

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147 Reviews of Walnut Creek Cadillac

March 26, 2020

Jack in service dept was most professional, congenial, and helpful, with the maintenance servicing on my 2019 XT5, last Tuesday. The one and only negative factor to the experience, was having to wait 45 m More

by Banjocad
Recommend Dealer
Yes
Employees Worked With
Jack-service dept.
Mar 26, 2020 -

Walnut Creek Cadillac responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Jack made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

March 26, 2020

Even with the Coronavirus issues and limited staffing at the dealership, Aric was very accommodating while trying to maintain a “healthy distance”. He is very knowledgeable about the Cadillac product line. More

by JeffD
Recommend Dealer
Yes
Employees Worked With
Aric Carlson
Mar 27, 2020 -

Walnut Creek Cadillac responded

We are committed to providing top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Michael Stead Cadillac, we value our customers and we look forward to seeing you on your next visit. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

March 14, 2020

Great dealership! Great service department. The General management of the dealership is great. I wouldn’t buy a Cadillac anywhere else or would I have my Cadillac serviced anywhere else. More

by Morgangsf
Recommend Dealer
Yes
Employees Worked With
Melissa Kangas
Mar 17, 2020 -

Walnut Creek Cadillac responded

Morgan, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

March 10, 2020

GMC owner who will only go to Stead! Michael Stead Cadillac does a great job with customer service. We will only take our GMC Yukon to this dealership for service. They are friendly, he More

by Stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Kiski
Mar 13, 2020 -

Walnut Creek Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

March 01, 2020

Pleasant, professional, and reliable. Jack was friendly and helpful. Stayed in touch with me and made sure job was done on time, as promised. I’ll be back! More

by susanemagee
Recommend Dealer
Yes
Employees Worked With
Jack Kiski Excellent
Mar 05, 2020 -

Walnut Creek Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

March 01, 2020

Painless David Johns was helpful, informative and pleasant to work with. We have had a few past visits that were with different service advisers but I think I More

by rwrr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quain, Shaun
Mar 05, 2020 -

Walnut Creek Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

February 29, 2020

Friendly and Professional Have bought two Cadillac CTS vehicles from this dealership and been satisfied both times with the deal. James Bass was my salesperson. If and when I More

by Happy cadillac customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Bass
Mar 05, 2020 -

Walnut Creek Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

February 23, 2020

Seamless experience Aric made the process seamless and very easy to get the vehicle we wanted in a short period of time Dominick was knowledgeable about the car, and was More

by drrish
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dominick, Aric Carlson
Feb 24, 2020 -

Walnut Creek Cadillac responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

February 22, 2020

Great service. I was there for transmission oil exchange and transmission software update, as well as regular oil change. Service was excellent, they provided shuttle to home and back. I noticed improvement More

by iyankov
Recommend Dealer
Yes
Employees Worked With
Melissa Kangas, Craig Bandy, Jon Perry, Aric Carlson
Feb 24, 2020 -

Walnut Creek Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

February 21, 2020

Service I always enjoy working with everyone at Michael Stead Cadillac. The are friendly and very helpful. David Johns, Service Writer, is always cheerful a More

by Vickie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Johns
Feb 24, 2020 -

Walnut Creek Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300