Walnut Creek Cadillac

The dealership as aways is clean and Joe Whiteker the service advisor was friendly and courteous. The job was completed and in a timely manner. service advisor was friendly and courteous. The job was completed and in a timely manner. More

I had an excellent experience at Michael Stead Cadillac. Joe in service was very easy to work with and kept me updated about the service on my vehicle. Would recommend this dealership to anyone! Joe in service was very easy to work with and kept me updated about the service on my vehicle. Would recommend this dealership to anyone! More

Unbelievably BAD Experience I was returning my lease Unbelievably BAD Experience I was returning my lease and started looking around while I was waiting. Long story short, I bought a used XT5. I ta Unbelievably BAD Experience I was returning my lease and started looking around while I was waiting. Long story short, I bought a used XT5. I talked to the salesperson and finance manager to ensure any charges for the lease would be taken care of since I was buying a car from them and couldn’t afford a down payment on top of any end of lease charges. They assured me I would not go anything for the car I was turning in. A couple weeks later a $2500 bill came in the mail for excessive wear charges. When I called, the sales person wouldn’t even take my call and transferred me to the finance department. They told me there’s nothing they can do and I asked to speak with the general manager. She wouldn’t talk to me and the finance guy came back to me and said sorry there’s nothing we can do. I’m really upset and this will be the first of many reviews I leave online telling my story about this horrible situation. I will never go back there for service and I will tell every person I know to steer clear of this dealership. I guess they will say anything to sell a car nowadays. Not good. More

OUTSTANDING David --as usual--makes all the difference! please stop requiring the review to be 25 words long--stay safe best mark iruyefehdmgktieywgwg000000000 ma David --as usual--makes all the difference! please stop requiring the review to be 25 words long--stay safe best mark iruyefehdmgktieywgwg000000000 mary had a little lamb whose coat was gmc silver More

Very professional and friendly I am a long-time customer of Stead and the reason I keep going back is because of their commitment to provide excellent service to their customers. I am a long-time customer of Stead and the reason I keep going back is because of their commitment to provide excellent service to their customers. More

Jack did a fantastic job. Went out of his way to get things done quickly and correctly. I appreciate his honesty and would tell anyone to contact him if they have business there. things done quickly and correctly. I appreciate his honesty and would tell anyone to contact him if they have business there. More

The detail work on my 18 year old car was fantastic. Waxed, cleaned the interior and under the hood, it was spotless when I picked it up. Waxed, cleaned the interior and under the hood, it was spotless when I picked it up. More

See below This is the first time that I got work done at your dealership and I have not had to go back for repair. Jack was courteous, took all the time neede This is the first time that I got work done at your dealership and I have not had to go back for repair. Jack was courteous, took all the time needed and had everything done that I asked for. The only negative is the price , almost $3800. Examples wiper blades $50, Battery $390, tires Potenza Re0050 $483 each. I found them online for $200 each. That is over twice the cost. The service was well done, Jack was great but the cost prohibitive. I will have to look at other options. Regards, Claudio Mariotta More

We visit frequently for service for both of our cadillac autos. The customer service is always great and everyone goes out of their ways to help us with our needs. autos. The customer service is always great and everyone goes out of their ways to help us with our needs. More

My wife's experience My wife brought in the car for normal service under our service contract and was treated very nice. Good experience. We reccomend this dealership to a My wife brought in the car for normal service under our service contract and was treated very nice. Good experience. We reccomend this dealership to any Caddy owner and maybe a Corvette owner. More