Walnut Creek Cadillac

Excellent Customer Service Larry & Eric were both excellent. They got my Cadillac XT5 in & out of service quick. They were both professional & provided excellent customer servic Larry & Eric were both excellent. They got my Cadillac XT5 in & out of service quick. They were both professional & provided excellent customer service. I would highly recommend Michael Stead Cadillac to anyone looking for a good & trustworthy dealership. More

Larry the service tech I can’t say enough about Larry and his excellent customer service. He is a 5 star kinda guy. In today’s world, customer service is a way of the past b I can’t say enough about Larry and his excellent customer service. He is a 5 star kinda guy. In today’s world, customer service is a way of the past but Larry brought it back to life. Kind,,patient , respectful and genuine don’t even skim the surface to describe him. Over the top wonderful. Please don’t let him leave the deleaship. There seems to be a lot of turn over in the service department (because I am there a lot...unfortunately) and to see Larry’s familiar face is a wonderful thing. Kudos to Larry! More

Recall service Recall was completed in an hour and a half. All employees were great. Show room is very clean and comfortable and they offered great coffee. Recall was completed in an hour and a half. All employees were great. Show room is very clean and comfortable and they offered great coffee. More

Professional Great service they under stood what I expected from service.they gave me a shuttle to Walnut Creek Bart station and picked me up from Bart at the end Great service they under stood what I expected from service.they gave me a shuttle to Walnut Creek Bart station and picked me up from Bart at the end of the day. More

FINALLY GOOD SERVICE I finally got the great service that I expected out of a Cadillac Dealership. Todd, Jeremy and Larry were excellent to work with. Thanks for the I finally got the great service that I expected out of a Cadillac Dealership. Todd, Jeremy and Larry were excellent to work with. Thanks for the great service! More

Great Service Outstanding Customer service, Service staff, very customer oriented. Larry the Service Writer very Efficient, and customer friendly. All employee Outstanding Customer service, Service staff, very customer oriented. Larry the Service Writer very Efficient, and customer friendly. All employees that I met were extremely friendly. Well organized Dealership More

ALL GOOD On time & cost & took care of recall. Mr. Johns was ready for me & provided a shuttle. The vehicle was ready when it was to be ready. On time & cost & took care of recall. Mr. Johns was ready for me & provided a shuttle. The vehicle was ready when it was to be ready. More

2016 Chevrolet Cruz Purchased the vehicle used from this Dealership 3 years ago. Had some Vehicle issues for the first time. Was pleased that I was able to get an appo Purchased the vehicle used from this Dealership 3 years ago. Had some Vehicle issues for the first time. Was pleased that I was able to get an appointment the same morning and the car was fixed within a couple of days. Car runs great again.. Thank you! More

Safety Recall Notice on 2017 CTS Although Cadillac Detroit took five months to respond to this Notice and provide the necessary Power Steering Gear Assembly to Dealerships, when they Although Cadillac Detroit took five months to respond to this Notice and provide the necessary Power Steering Gear Assembly to Dealerships, when they did, MSC's Larry Anair promptly brought my CTS back to life. Larry not only addressed the power steering assist issue, but the collateral battery as well. He did so in a professional and courteous manner, answering questions and assuring me that my concerns would be handled without delay. My CTS was returned as promised, detailed, ready to go, and my wallet surprisingly undisturbed! It has been a distinct pleasure interacting with this Service Department and, especially, having received excellent attention by Larry, I look forward to my next visit. More

Escalade All went well, purchased many cars in my life so far.. Painless , quick, no xx!! Need a little more effort with the detail and cleaning. But that’ All went well, purchased many cars in my life so far.. Painless , quick, no xx!! Need a little more effort with the detail and cleaning. But that’s it, will be returning and will be expecting a cleaner new car when I leave. Other then that, I chose this dealer and glad I did! More