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Walnut Creek Cadillac

Walnut Creek, CA

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147 Reviews

2390 N Main St

Walnut Creek, CA

94596

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147 Reviews of Walnut Creek Cadillac

August 16, 2019

Excellent Customer Service Larry & Eric were both excellent. They got my Cadillac XT5 in & out of service quick. They were both professional & provided excellent customer servic More

by Alisway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry & Eric
Aug 16, 2019 -

Walnut Creek Cadillac responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

August 07, 2019

Larry the service tech I can’t say enough about Larry and his excellent customer service. He is a 5 star kinda guy. In today’s world, customer service is a way of the past b More

by SRXLADY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry in service, Melissa Kangas
Aug 08, 2019 -

Walnut Creek Cadillac responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Larry and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

August 06, 2019

Recall service Recall was completed in an hour and a half. All employees were great. Show room is very clean and comfortable and they offered great coffee. More

by Dusty Wings
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young man in service that checked us in was very nice, professional and helpful.
Aug 08, 2019 -

Walnut Creek Cadillac responded

To say thank you is not enough, Dusty! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Michael Stead Cadillac again! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

August 01, 2019

Professional Great service they under stood what I expected from service.they gave me a shuttle to Walnut Creek Bart station and picked me up from Bart at the end More

by Mike9998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Kangas, Jon Perry
Aug 05, 2019 -

Walnut Creek Cadillac responded

Mike, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

July 30, 2019

FINALLY GOOD SERVICE I finally got the great service that I expected out of a Cadillac Dealership. Todd, Jeremy and Larry were excellent to work with. Thanks for the More

by Patty1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd, Jeremy, Larry in Service
Jul 31, 2019 -

Walnut Creek Cadillac responded

Thank you for your business and this review, Patty. I am happy to hear Todd, Jeremy, and Larry were able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Kind regards, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

July 24, 2019

Great Service Outstanding Customer service, Service staff, very customer oriented. Larry the Service Writer very Efficient, and customer friendly. All employee More

by Tclark1522
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry service Writer
Jul 25, 2019 -

Walnut Creek Cadillac responded

Thanks for your outstanding review! I'm very happy to hear that Larry was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

July 23, 2019

ALL GOOD On time & cost & took care of recall. Mr. Johns was ready for me & provided a shuttle. The vehicle was ready when it was to be ready. More

by GMC681
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Johns
Jul 24, 2019 -

Walnut Creek Cadillac responded

Thanks for sharing your positive experience with us. Don't hesitate to contact us if there is anything else we can do for you. Kind regards, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

July 22, 2019

2016 Chevrolet Cruz Purchased the vehicle used from this Dealership 3 years ago. Had some Vehicle issues for the first time. Was pleased that I was able to get an appo More

by wloebel
Recommend Dealer
Yes
Employees Worked With
Larry
Jul 23, 2019 -

Walnut Creek Cadillac responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

July 22, 2019

Safety Recall Notice on 2017 CTS Although Cadillac Detroit took five months to respond to this Notice and provide the necessary Power Steering Gear Assembly to Dealerships, when they More

by Chris, 1967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Anair
Jul 23, 2019 -

Walnut Creek Cadillac responded

Chris, it’s great to know that Larry provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

July 21, 2019

Escalade All went well, purchased many cars in my life so far.. Painless , quick, no xx!! Need a little more effort with the detail and cleaning. But that’ More

by Smangelz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferman, , Jon Perry
Jul 23, 2019 -

Walnut Creek Cadillac responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

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