Waldorf Toyota

Smith, Riddick, and Diehl....Simply the Best!!! I recently purchased a new 2014 Avalon from Toyota of Waldorf. This marks my fourth major purchase from this dealership since 1985, but my third sinc I recently purchased a new 2014 Avalon from Toyota of Waldorf. This marks my fourth major purchase from this dealership since 1985, but my third since 2003. The quality of sales experience and the quality of the purchased vehicles are my primary reason for returning to this dealership. My recent history with this dealership started in December 2003 with the purchase of a used Avalon from Mr. Will Riddick. He was reasonably accommodating and extended himself to structure a deal that worked for both my wife and the dealership. This very positive experience led me to seek him out in December of 2012 in an attempt to purchase a replacement Avalon. By this time, he had been promoted sales manager, but he handed me off to the very able and knowledgeable Brian Smith. I was extremely impressed with Mr. Smith's detailed knowledge of the features of the range of vehicles Toyota offers. Try as we might, we were not able to work out the numbers for the Avalon re-purchase, however, we settled on a 2012 Camry. Mr. Smith patiently and competently customized our vehicle with all the requisite pre-sets which allowed us to drive away from the dealership in complete comfort. At this time, I was introduced to Mr. Donald Diehl who handled the financing aspect of the deal (pun intended). He, too, was very knowledgeable, and I left with the feeling that he did his very best to find me the best financing package at this disposal. Fast-forward 18 months and my financial situation had improved sufficiently to re-visit Toyota of Waldorf to upgrade my 2012 purchase with a 2014 Avalon. Without hesitation, I sought out Mrs. Smith and Riddick, confident that a favorable deal could be quickly worked out. They did not disappoint. Mr. Riddick was able to structure a deal that met my financial requirements, and Mr. Smith was his usual professionally competent self. And Mr. Diehl came through for me again. Not only did he remember me from our previous encounter, but he exceeded my expectations by finding a financing option with an interest rate that was substantially lower than what I had expected. My wife and I are very comfortable doing business with Toyota of Waldorf because of the overall customer service experience. We get the impression that they really appreciate our business because of the way we are treated. Past experiences notwithstanding, their approach is professional, yet friendly. In other words, they do not take doing business with us for granted, and for that we are very appreciative. We are getting up in age, so I cannot speculate on whether or not any future major car purchases remain for us. If a new car is in the offing, however, this dealership and these three gentlemen will be our first stop. I highly recommend this dealership, and these three gentlemen in particular, to anyone who seeks an outstanding sales experience for a high quality automobile. Frederick C. Hutchinson More

Best experience ever. The best experience ever. Mark was on point and it was a pleasant experience. I would recommend Mark and his dealership to everyone. Make an appointme The best experience ever. Mark was on point and it was a pleasant experience. I would recommend Mark and his dealership to everyone. Make an appointment today. More

Dealership Tries to Charge Overhead Fees to Customer I must say, my experience at the dealership (Toyota of Waldorf MD) was like a rollercoaster ride (up & down). On May 26, 2014, the Sales Consultant an I must say, my experience at the dealership (Toyota of Waldorf MD) was like a rollercoaster ride (up & down). On May 26, 2014, the Sales Consultant and Sales Manager (Andrew & Will) provided excellent customer service. I was looking for a 2014 Toyota Prius, they searched and found the car. He called me several times with status updates until it was on their lot. My experience with the Financial Service Manager (Josh) was a different story. I told him, I wanted to pay by credit card and transfer my tags from another car. Once I reviewed the sales invoice, I noticed he tried to charge me unnecessary fees (temporary tags, lien fee and a tire recycling fee). When I questioned these charges, he deducted two of the three (temporary tags and lien fee) . On May 30, I went to pick up and pay for the car. The dealership refused to let me charge the total purchase price on my credit card. I told the Financial Service Manager, the credit card company said I COULD USE my credit card to purchase a car. He gave me several reasons why I could NOT pay by credit card in which two of the reasons were false (he stated, Maryland law does not allow a buyer to charge the total purchase price for a car & the credit card company only let a buyer charge $3,000). When I asked to see this in writing he left the office, came back and told me it was the dealership's policy. He said the credit card company charges the dealership a fee and if I wanted the car, I must split the difference. This would add $400 to my purchase price. I was shocked and disappointed and asked why the dealership would try to pass off their administrative/overhead fee to a customer. I refused to pay the $400, they removed my tags from the new car and said good night. I left the dealership stressed, with a headache and in tears. I had a restless night. The Sales Consultant called me the following day (May 31) to apologize and said the dealership will ALLOW ME TO PAY BY CREDIT CARD. I returned to pick up the car but was so uncomfortable and wanted to hurry to get the transaction completed. I left without purchasing the extended warranty. I would like the dealership to give me the extended warranty free of charge for my inconvenience. More

Good Experience Help is competent and knowledgeable. Jason accommodated us as we changed our minds back and forth. Was willing to negotiate on pricing. We were high Help is competent and knowledgeable. Jason accommodated us as we changed our minds back and forth. Was willing to negotiate on pricing. We were high maintenance and Jason was patient with us. More

Excellence The service was quick - smooth - no wringles. Customer Service was excellent. I was in and out with 1 hour I got the car I wanted for the price I w The service was quick - smooth - no wringles. Customer Service was excellent. I was in and out with 1 hour I got the car I wanted for the price I wanted to pay - More

Great Service Jason and DJ were very patient with our abundance of questions and answered us without making us feel rushed. They gave us good information and they a Jason and DJ were very patient with our abundance of questions and answered us without making us feel rushed. They gave us good information and they are competent in their work. More

NEW CAR Working with Jason was one of the best 'car buying' experiences I have out of many cars I've bought. I would and will recommend Jason and Toyota of Working with Jason was one of the best 'car buying' experiences I have out of many cars I've bought. I would and will recommend Jason and Toyota of Waldorf to anyone looking for a car. Bob James More

Great Customer Service Randy Flowers was very helpful in explaining the details and specifics of the Toyota Corolla. He kept me informed about the receipt and delivery of t Randy Flowers was very helpful in explaining the details and specifics of the Toyota Corolla. He kept me informed about the receipt and delivery of the car. He was very helpful during the test drive, and throughout the whole sales process. He was very friendly and courteous. More

Awesome.... By FAR the BEST!!! This salesman was ABSOLUTLEY amazing in so many ways when it comes to the customer service compliance of satisfaction. He did excatly EVERYTHING that This salesman was ABSOLUTLEY amazing in so many ways when it comes to the customer service compliance of satisfaction. He did excatly EVERYTHING that he said he was doing hours before we ever meet in person. He told me the entire process would be less than an hour and just like I said EVERYTHING he said was true. My paperwork was ready. We test drove the car, and I what's signing papers in the finance office just minutes later. My last experiance buying a car was ABSOLUTLEY horrible and after driving the used, but "NEW" (to me) car days I got a phone call to bring it back be AUSE they couldn't get me financed. My credit has had a few issues due to a divorce that I have been dealing with for over 4 year I was honest with Mark from the start of our first conversation and he did the exact in return to me..... Calling me to tell me he had me approved but approved for a Chevy Malibu only (I immeditly said "NO" that just was not what I was looking for I needed a smaller SUV type vehicle) Right off he apologized and honestly said I don't think there's much I can do for you "NO" run around at all... We talked a few more minutes and told him a few details I may have been able to come up with a little bit (not much) more than just the only $500 I put down but I would need time to get it... His response well would you be interested in "maybe" (strong key word in this deal" TOYOTA RAV4, (as we were on the phone I was googling what type of SUV a RAV4 was and researching the facts on it and I LOVED IT. He honestly said "it's ONLY a possibility" (and I knew a very slight one) give me a few to see what I can work out. Within about an hour we we're texting one another about my where abouts and how long would it take me to get there so I could drive home in "M" "NEW" SUV.... I must off asked him a million times "is this a definate, are they going to call me in a few days and make me bring it back"! I will admit I was extremely hesitant abd would NOT even consider coming to the dealership unless it was in writing and a done deal.... Once he got me there I WAS SHOCKED "Mark" was the first car salesman I had ever meet in my life that told the truth... Word for word!!! He struggled to get me approved he worked with me on time for my down payment and gave me the best customer service RESPECT I could EVER ask for. He answered all my questions (even the ones I repeated over and over) By the way "Sorry Mark".... I was scared to death to have my chain pulled yet once again by a Car Salesman.... But I must admit..... Mark changed my opinion on the "car selling-cars sales man" situation and gave me an entire New outlook on the whole situation. I would refer him to "anybody" that I know when it comes to someone looking to buy a new car!!! It was a EXCELLANT EXPERIANCE and a few years down the road when I'm ready for another change this is right where I will go.... And the entire way there I will be crossing my fingers that Mark will still be there to give me yet another experience that I will pass along again with nothing but POSITIVE things to say!!!!! Thank again Mark and Thanks to EVERYONE at Toyota of WALDORF! You guys were WONDERFUL!!! I will be sending people your way for many years to come!!!? Now a word to the finance manager...."DJ Deihl" I just want to take a minute to say Thank You in more ways than one. You made me feel like "signing my life away" wasn't nearly as bad as I had EVER remembered it being. :)!!! Thank you for giving me the detail explanation to ANY and ALL questions and concerns that I may have had. I had been "burned" in this stage of a auto dealership loan process more than once. Knowing my situation from my divorce and the death of my son and now my upcoming new marriage you were able to help me with the down payment time frame and keep my payments down to right where I requested them to be. I truly still can't believe the process was as aSY as it was. You wee a AWESOME at this stage in my process to drive away in a little SUV that I am now just truly In love with!!! Thank you for working with me and most of all just being patient with me and understanding my situation and working around and through it to make this happen. You are also another reason I will be coming to this dealership for many more years to come and sending many others your way to experience that same wonderful opportunity to work with such a AWESOME team working environment "To help actually MAKE THINGS HAPPEN FIR THOSE WHO AT TIMES THINK THERE IS NO HOPE KEFT AT ALL"!!!! Thank you again.... Also on top of being a great fiancé manager you also made it possible to introduce me to another amazing and EXTREMELY helpful (especially when planning a wedding on a budget) company "Livy Louse Cupcakes"Thanks to you talking with me not only as a Toyota Customer but also as a single mom on a budget (because my kids believe money grows in the backyard) :) trying to plan the wedding of her dreams and introducing me to another great company to work with. Thank you DJ...... So much for the unforgettable, very fast, easy, and painless as could be process of working with TOYOTA OF WALDORF. You will be another name I request to work directly with in many years to come. And last but not least A huge Thank you to My sales manager "Hollis Batts" if it wasn't for you going on a mission and putting up a fight for me... I WOULDNT be close to as HAPPY as I am with "My" NewTOYOTA RAV4!!! I love it. It is beautiful and it was a pleasure getting to meet you and directly work with you. I know my case wasn't the easiest (by far) to make happen.... And without you there's NO way it would of ever happened. You gave me a chance, l can't ever Thank you ENOUGH! You dealership is "TOTALLY AWESOME"! You 3 guys were SO Great I will never be able to let you know in words in any type of review to show anyone at all how simply pleasurable it was to but a car from this dealership and work directly hands on with the 3 of you! You 3 will be in my Christnas Card list for many years to come and PLEASE don't be surprised when you have MULTIPLE new customers coming from not only Maryland but Virginia also asking to work with just the 3 of you and you hear they were Reffered by "Nikki" the blond on the BEAUTIFUL BLACK RAV4 from Va. I WILL RECOMMEND THIS DEALERSHIP AND YOU 3 VERY PROFESSIONAL EMPLOYES TO ANY ONE OUT THERE TRYING TO FIND SOMEWHERE TO BE TREATED FAIR TO BUY A CAR! THANK EACH AND EVERYONE OF YOU SOOOOOOOOOOOOOOOOOO MUCH!!! More

New Found Love Excellent Dealership with great people who do marvelous work . Hopefully in the future when it's time to refinance we will get the same customer servi Excellent Dealership with great people who do marvelous work . Hopefully in the future when it's time to refinance we will get the same customer service. More