Waldorf Toyota

A happy experience for two octogenerians! Mr. Bowman made me feel at home and answered all the questions I had regarding the Tacoma. He took me to the Service Dept. and introduced me to one o Mr. Bowman made me feel at home and answered all the questions I had regarding the Tacoma. He took me to the Service Dept. and introduced me to one of the service managers-Tammy Kuntz. The area was spotless and I felt quite comfortable regarding future service that would be available and given. Mr. Bowman also took the time to show me how all the dials and switches worked in the Tacoma truck and even offered me future assistance if I needed it after my purchase. He made me feel very confident regarding my decision to purchase the Tacoma. I am 85 years old and was nervous about buying a new vehicle. Mr. Bowman alleviated my fears and I really felt like "part of the family". Mr. Bowman was very kind, patient, and helpful. We can only describe our experience as super excellent. More

Avoid this dealership like the plague! This dealership is full of very nice people, but I do not believe I have dealt with a more disorganized, incapable, circus of a dealership in my life. This dealership is full of very nice people, but I do not believe I have dealt with a more disorganized, incapable, circus of a dealership in my life. From the beginning, the customer service aspect was great. In my experience, everyone has been extremely nice here; but nice only goes so far when you’re spending near $50k on a vehicle. I bought my SUV in the beginning of October 2018 and they did not complete my transactional/legal paperwork until THE END of January 2019!! All the while, experiencing COMPLETE TRASH of execution. In this review/experience, I will refrain from using specific names of individuals to protect them, since they were nice to me – just incompetent, especially my finance consultant. If the dealership reads this, I’m positive they will remember me and the horrible overall experience they provided me and hopefully use it as a learning tool to get better. First, after I went to take delivery of my vehicle, I noticed a small scratch on the rear passenger side door. Nothing huge, but since it was a brand new vehicle, I asked if it could be buffed out. No problem. They set up a sort of “I owe you” with their collision department to get it taken care of. I was told they would contact me. A week later, no phone call, so I called them. They apparently had no recollection of the agreement, so THANKFULLY, I still had my copy of the “I owe you” and brought that to them. The collision department told me they did not know whether the scratch could be buffed out and that they would need to look into it further. I said, “That’s fine, just call me before you do any work on it and let me know.” A week later, my wife had to call them to find out what was taking so long. They told her that the car was done. SERIOUSLY? Furthermore, they had “fixed” it by repainting the entire door! No one ever called me to let me know what the plan was. I would have NEVER agreed to repaint a section of a brand new vehicle over a tiny scratch that I will get more of in my daily commutes to work. The work wasn’t bad, but who repaints factory paint on a brand new car on purpose?! PLUS, THEY LEFT SANDING SCRAPS, DUST AND FINGERPRINTS ALL OVER THE INSIDE OF THE CAR! Needless to say I was infuriated. I took a day to cool off to figure out what I was going to do moving forward, because it was either go through the headaches of legal action or figure out a compromise of some type. The sales department, as I stated before, was very nice and willing to work with me to try to get things right, which leads me to problem number two. I had already intended on buying a second vehicle, so I asked them to work me a deal on another car and a full detailing of my SUV and we can call it even. The car I wanted was not on their lot, but they found it elsewhere and we worked figures. The next day, I agreed to go ahead with the figures and offer a down payment of $500 for them to get the car that day. Hours went by with no phone call. I contacted my salesperson to find out what the problem was and they told me they no longer have the car and that they need to find it. By that point I thought, forget it, I’ll look for it elsewhere. I ended up buying the car at another dealership that same night and asking them to discontinue searching for the car. I then asked my salesperson to refund my $500 to which he replied it would not be a problem. A week and a half later, the transaction was still not refunded. I had to call my credit card company to dispute it in order to get my d&%$ money back! Again, as nice as they were being, I don’t think it was a sleazy attempt to steal my money, I think it was just the sheer incompetence of the dealership, which leads me to problem number three. My SUV interior was still trashed from their Collision department, so I asked them to just simply honor their agreement to detail the car – basically, just clean up your Collision department’s mess. They very politely agreed to do it whenever I had time to bring the SUV in. I had my wife drop it off and the manager even offered to reimburse me for my gas – to give you an idea of how nice they all were. I declined, as I didn’t think it was necessary, but I still appreciated the gesture. He contacted us when the vehicle was done and we came and inspected the work. The outside was visually immaculate, however, the interior, aside from the windows, appeared to have been left virtually untouched. There was still sanding dust all over the back seats. The manager offered to run it back and I was so over it, I just said no, we’re good and attempted to leave when my wife noticed her work parking decal (which was hanging in on the rearview mirror when she dropped off the vehicle) was missing. After about a half hour of searching with the manager, he went to the back to find out that they had it back there. LORD, HAVE MERCY! I couldn’t get out of there fast enough. We probably left tire tracks from trying to speed away from that place. I was just thankful to be done with them, only to find out I would have a fourth issue. I was called a couple weeks later by the finance consultant who did my paperwork. She told me she had messed up because she hadn’t dealt with an active duty service member like me before. There was supporting documents I needed to print up for them (one of which I had already given them and they lost) as well as paperwork she forgot to have me sign due to the fact I was titling the vehicle in my military home state. She told me she was going to mail the paperwork over to me. No problem. When I received the paperwork it was literally forms with no data filled in, but “Sign here” stickers on each of them. As if I am supposed to just sign for whatever they want to add on later! I couldn’t believe my eyes. I walked into the dealership and the finance manager basically told me that should not have come to me that way and that they deal with a third party organization who does that part of the paperwork process. He said he was going to send the forms back to them to fill out and have me come in and sign them when they were ready. Ok then. When I was called to come in, I came and began signing the now completed paperwork, only to come to the final form that was still not completed. It was the bleeping Power of Attorney form for crying out loud! I asked, “What’s the deal with this?” They told me that the form could not be filled out because since they deal with a third party, it cannot be determined who specifically would be handling it. I think I was more shocked that they said this with a straight face and zero embarrassment. I told them to pause and that I am just going to need to talk to my attorney about the issue because I have never dealt with such a thing in my breathing life. After some legal advice, I contacted them, on the same day, hours later to ask my finance consultant if they would not mind sending me instructions by email what they intended for me to do – basically so I have some hard evidence of what I was verbally being asked to do. They must’ve then realized the issue and refused and instead told me that they were working with the third party organization to figure out what to do. I was called a few days later by my county tax collector’s office to basically file my own paperwork for the vehicle titling. It took a total of eight days to mail them what they needed and receive from them my completed registration, but they told me because the dealership initiated the paperwork, the dealership would need to reimburse any overages. Two weeks after receiving my registration paperwork, I still had no phone call from the dealership for the money they owed me. I had to chase them! Meanwhile, the paperwork from the other dealership (where I bought my second vehicle) was completed and had been completed since December 2018. The comparison was night and day! Finally, because I was so fed up and disgusted with their lack of handling of my situation, I decided to cancel my extended warranty (that I really only purchased in the first place because I originally liked my finance consultant and wanted to give her a win). I canceled it on December 3 and hadn’t heard a peep out of the dealership since. I’ve had so many issues with this dealership by this point, I just decided to stop dealing with them and called Toyota directly. They searched their systems and found that they had only just canceled the warranty on January 17!! Furthermore, the check was sent to a bank I had NOTHING to do with, because that’s the information the dealership sent to Toyota! So here I am, STILL waiting on my refund. All of this alone seems like a nightmare, but even in the long description of my horrible experience that I’ve given you, I did not even include the amount of times I had to reprint paperwork because they kept losing it!! Or the horrendous effort it took for me to get my finance consultant on the phone. Other than being nice and smiling nicely, they really have no other customer service etiquette when it comes to following up with customers, answering phone calls, returning voicemails, sense of urgency, etc. I would leave messages for my finance consultant and she might call some days or so later to tell me she had just checked her messages. What kind of business are they running there? She mentioned to me that she is new, but c’mon! Common decency would tell you to at minimum return your customers’ phone calls. Especially, when you know you’re messing up and causing an unnecessary inconvenience. Moral of the story, STEER CLEAR OF WALDORF TOYOTA! More

The best buying experience ever I contacted Waldorf Toyota near the end of my buying process. I already knew the model, trim level, preferred colors, and options I wanted. By this po I contacted Waldorf Toyota near the end of my buying process. I already knew the model, trim level, preferred colors, and options I wanted. By this point, I was a bit burned out from waiting for call-backs, repeating my preferences to different salespeople (even the same person -- in the same conversation) and feeling a bit insulted when they ask if I'm sure about which options I want or if another color would work. From all of the dealers, their best price was all in a similar range. When I called Waldorf Toyota, I spoke to Patricia Coffman and described the car I wanted. She said she'd call me back within the hour after seeing what was available and speaking to the sales manager. Patricia was back with me within 45 minutes and had located a vehicle with the right color and options as well as a price that was much, much lower than other offers. I made the deposit and we scheduled the pick-up. I was a bit early for my pick-up appointment, so Patricia hadn't arrived yet. At the sales desk, they helped me right away, offering me something to drink and showing me to Patricia's desk. They gave me the status of the delivery from another dealer. Patricia arrived soon after and she shepherded me through the rest of the process. The paperwork (financing, vehicle registration, etc.) was made really easy because the whole process well-organized through a high-tech desktop "tablet" where the signatures were electronic. Throughout this,.they politely explained the warranty, service and accessory options but didn't oversell. Meanwhile, the car arrived and they detailed it beautifully. Patricia returned and sat in the car with me while she paired my smartphone and explained the controls, the infotainment system, and helped me make the right car configuration decisions. Right before I left, I met the sales manager, who thanked me personally. I told him how much I enjoyed working with Patricia. In sum, Waldorf Toyota was an exceptional organization to deal with. They are professional, but friendly and you can tell they like each other. They know what they are doing and respect you and your time. And they give you great deals! More

Great experience I’d like to thank Seneca Harris of Waldorf Toyota for helping me through my first car buying experience. He worked with me from the first email up unt I’d like to thank Seneca Harris of Waldorf Toyota for helping me through my first car buying experience. He worked with me from the first email up until I pulled off the lot. Working around my schedule and my preferences with a great attitude and a smile the whole time. More

Great people Started with Sandy via email. Matt Gill, Thomas Cody, Mike Adeyeye, Mark at ext 1403, a great service tech, and a great sales rep assisting with my ta Started with Sandy via email. Matt Gill, Thomas Cody, Mike Adeyeye, Mark at ext 1403, a great service tech, and a great sales rep assisting with my tags. Straight people with direct, friendly assistance. I’m not a person to go round and round. They did everything great and I am truly a happy customer of Waldorf Toyota. Very glad I checked in with them. They care! More

Great Buying Experience It was a great experience buying from the Staff at Waldorf Ford. Everyone was very professional and courteous. They worked very hard to get me a good It was a great experience buying from the Staff at Waldorf Ford. Everyone was very professional and courteous. They worked very hard to get me a good trade in price. I highly recommend Waldorf Toyota. More