
Waldorf Toyota
Waldorf, MD
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Disappointed After agreeing to $3200.00 of recommended repairs, which included radiator replacement, the mechanic recommended to have my water pump replaced, do to After agreeing to $3200.00 of recommended repairs, which included radiator replacement, the mechanic recommended to have my water pump replaced, do to hearing noise. This recommendation was after he fixed everything. The cost of replacing a water pump is $1700.00. I asked the dealership for a discount and they didn’t offer me any discount, despite being a customer for over 12 years and purchasing three cars from this dealership. I guess my loyalty was not valued; therefore, I will give my loyalty to another dealer who values customer loyalty. More
Purchase a new vehicle. Excellent with no pressure to buy. The staff was friendly and professional.I will gladly tell friends and family who are searching for a new vehicle Excellent with no pressure to buy. The staff was friendly and professional.I will gladly tell friends and family who are searching for a new vehicle come to Waldorf Toyota. Willie & Monica Tate More
Wladorf Toyota Review Fast, quick, and accurate service in all departments, from sales associate to manager, to trade-in, to financing- all rated 10/10. No pressures from Fast, quick, and accurate service in all departments, from sales associate to manager, to trade-in, to financing- all rated 10/10. No pressures from our sales agent, Patricia Coffman, who was knowledgeable and patient with all our questions. Brianna Grimes of finance efficiently prepared all our paperwork and got everything done in 30 minutes, allowing us to make another appointment we had for the day. The next day, Patricia was off, and Jeremy Fortis kindly volunteered to show us the features on our new RAV4. He was very knowledgeable and thorough and helped us set up radio and safety features quickly. The sales manager (didn't get his card) worked with us to get a decent price for our new vehicle and another woman (didn't get her card) who sold us underscoring, was also knowledgeable and willing to work within our budget.. Overall, we were quite happy with the experience and our new RAV4. More
Oil change and free check up plus wheel rotation Greeted in a professional manner. Reviewed my reason for appointment. Given estimated time for service and directed to waiting room. Came into waiting Greeted in a professional manner. Reviewed my reason for appointment. Given estimated time for service and directed to waiting room. Came into waiting room and escorted me to check out. More
On Time Arrival at the service department, approached by Ms. Kuntz, pleasant. Had a question that was answered and resolved, discussed the reason for having t Arrival at the service department, approached by Ms. Kuntz, pleasant. Had a question that was answered and resolved, discussed the reason for having the service that day, the vehicle was taken back and was received in a timely manner. Service statement received with explanation. Ms. Kunitz, very approachable and knowledgeable about her work. Keep up the good service and I will continue to do business with your establishment. More
Basic Maintenance Was great but my wife was told 1.5 hours and ended up being there 3+ hours and no one even gave a heads up via text or call it was gonna take longer. Was great but my wife was told 1.5 hours and ended up being there 3+ hours and no one even gave a heads up via text or call it was gonna take longer. Ended missing two important business meetings aka cost us two customers. Argh. Communication is the key to good customer service. More
Great service I am always grateful to come to this dealership for my car, especially to meet a friend, Frank McGeady. Today, in particular, Ms. Tammy Kuntz was th I am always grateful to come to this dealership for my car, especially to meet a friend, Frank McGeady. Today, in particular, Ms. Tammy Kuntz was the one who received me. She was very polite, very accommodating and very efficient. God bless you all. More
Service dept. Is excellent and trust worthy There prices reflect there quality of work. You pay for what you get in this world and these guys are top notch, and stand behind there service. Sal There prices reflect there quality of work. You pay for what you get in this world and these guys are top notch, and stand behind there service. Sales dept. Is great too. Request Jerry as a tech. He is honest and his quality of work is the greatest. See Frank in sales if your buying a vehicle. He is also honest and will get you the best deal. More
Great Customer Service John (my salesman) was very supportive. He took the time to answer my questions and addressed my concerns with a cheerful and pleasant attitude, even John (my salesman) was very supportive. He took the time to answer my questions and addressed my concerns with a cheerful and pleasant attitude, even when I called after business hours. He enhanced my car buying experience and was a joy to work with, which isn’t typical for visiting car dealerships. More
Superb Service My salesman Earnest Winston was Super. I have brought many cars in my years of driving, over 50 years and this was the best ever. Kudos Earnest for My salesman Earnest Winston was Super. I have brought many cars in my years of driving, over 50 years and this was the best ever. Kudos Earnest for a 10+ Rating. More