Waldorf Toyota

I took my car in for service on Saturday, August 23, 2025. I walked to Walmart while my car was beging worked on. The memory control on the driver's door went through the slot. The seat was functional 2025. I walked to Walmart while my car was beging worked on. The memory control on the driver's door went through the slot. The seat was functional and working fine. While in Walmart the service department called and said it will be $250.00 for a diagnostics test. I was explaining to the gentleman the button works fine; all you have to do is put it back through the slot. I felt they were trying to get over on me. I know companies are loosing money but you don't have to over charge your customers for unnecessary work. The service manager Tammy was no help! She stated, that's how employees get paid by doing the work. I was upset, so I went to talk to Lenkye Scott and Mike Rush in the used car department where I purchased my 2022 Toyota RAV4 vehicle. They explained to me how the process works for service warranty. I had to bring the truck back in to complete the service with no charge because it was under warranty. I would like to thank Lenkye Scott and Mike Rush in the used car department for going over and beyond for their service in making sure I was taken care of. The service department needs to explain to the customers the correct process of their services or warranty and how it works when making or verifying appointments. Thank you More

Do not appreciate customer. Too slow. 1hr 40 minutes for basic service. All interested in trying to have customer spend .money. Iwas told by after there for over an hour. i Too slow. 1hr 40 minutes for basic service. All interested in trying to have customer spend .money. Iwas told by after there for over an hour. it would be 10 minutes . 10 minutes was 30 minutes. Hate this dealership. Wish there was a another . to go to. They need to get things right and put customer first. Not their money . Do not believe my review will change things. See if someone calls me. Service checker in has not a clue what she was doing. More

In October 2024, I had an appalling experience at Waldorf Toyota. I posted a detailed review on Google about my dissatisfaction with their service department, and in response, Service Manager Tammy Kuntz cal Toyota. I posted a detailed review on Google about my dissatisfaction with their service department, and in response, Service Manager Tammy Kuntz called to apologize. Despite this, I foolishly decided to give them another chance. On August 19, 2025, I scheduled an appointment for an oil change and a 60k mile service check. I regret returning to Waldorf Toyota. I arrived at 7:30 AM and handed my car over to Service Associate/Manager Saeed Satterwhite. I provided Mr. Satterwhite with my phone number to be contacted once my car was ready, which he noted on the service sheet. I waited for six hours without hearing anything. At 1:42 PM, I called the dealership and was told, "Oh, your car is ready, and it’s been ready for a while." The cashier then reviewed the notes on my car and explained that Mr. Satterwhite had sent the message to the wrong phone number — an outdated landline that should have been updated in their records long ago. As if that wasn’t enough, when my wife picked up the car, the discount coupon I provided was not applied to the bill. To make matters worse, the attendant left a strong odor of marijuana in my car. This level of incompetence is beyond unacceptable. The consistent failure to meet even the most basic service standards, along with blatant neglect for proper customer communication, has left me with no choice but to say: Never again. I cannot, in good conscience, recommend anyone purchase or service a vehicle at this location. Waldorf Toyota continues to damage the reputation of the Toyota brand. More