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Waldorf Toyota
Waldorf, MD
1,175 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,175 reviews
January 30, 2014
Everytime that I have gone to Toyota of Waldorf for servicing, LaBaron Hawkins has been very courteous and has answered all my questions and concerns. He is very professional and he cares about the peo servicing, LaBaron Hawkins has been very courteous and has answered all my questions and concerns. He is very professional and he cares about the people who are having their cars serviced. He is one of the reasons I continue to bring my car there for servicing and I would recommend Toyota Waldorf to others. More
by camtoy03
Employees Worked With
LaBaron Hawkins, Service Department, Labaron Hawkins
January 28, 2014
Mr. Laslo explained services my car needed and why they were needed. He checked to see if parts and services were under warrenty. Mr. Laslo was interested in the welfare of the customer(me) were needed. He checked to see if parts and services were under warrenty. Mr. Laslo was interested in the welfare of the customer(me) More
by saydest0
Employees Worked With
Rick Laslo, Service Department
January 27, 2014
Used USAA auto service to find vehicle/price I wanted, sent the internet notice. frank contacted me by email and phone to inquire how he could assist and if there were any questions he could answer. i to sent the internet notice. frank contacted me by email and phone to inquire how he could assist and if there were any questions he could answer. i told him i'd be by later in the day. when i arrived he was ready to go, answered all of our questions about the process and financing versus cash. he stood by as i gave the car a thorough inspection and pulled it into a covered area so that my wife could have a look without being overly exposed to the cold weather. if he didn't know the answer, he found out the answer quickly; extremely respectful. easiest car buying experience i've ever had, practically hassle free. this was my third time buying a vehicle, second from a toyota dealer, first from this dealership. between frank in the showroom and erik in the finance office, we were in and out in extremely short order. very professional and courteous! excellent customer service and follow-up! received a few benefits i didn't even ask for! frank and erik have my highest recommendation. More
by dclk365
Employees Worked With
Erik Thompson, Frank McGeady
January 27, 2014
My daughter was a first time new car buyer. We were consideringseveral different car makes. Bob Bowman was our sales consultant at Toyota of Waldorf. He was extremely helpful, without trying to make th consideringseveral different car makes. Bob Bowman was our sales consultant at Toyota of Waldorf. He was extremely helpful, without trying to make the hard sell to my daughter. Instead, he gave her time to consider what she wanted and when she decided she wanted to buy a Toyota, he was very helpful in working out the particulars of the deal. He seemed to genuinely care about my daughter's buying experience as well as being a new Toyota owner. Buying a new car can be stressful, but Bob seemed to go out his way to make it stress free. The overall experience with Bob and the dealership was wonderful. More
by Jwilders
Employees Worked With
Bob Bowman
January 26, 2014
We purchased a Sienna L. Everyone was very nice. DJ Diehl was wonderful. He was able to give us a monthly payment that we were well pleased with. However, the vehicle did not come with what we wanted. It had was wonderful. He was able to give us a monthly payment that we were well pleased with. However, the vehicle did not come with what we wanted. It had nothing that we required but we didn't know this until we began looking through the manual after we purchased the vehicle. This confusion may have been caused by the fact that we test drove the Sienna LE, but we purchased the L and were not fully informed of the vast differences between the two models. For example, Randy told us several times that Bluetooth was standard on the model we purchased. When I tried to set it up, I realized that this was not the case. In fact several things that we thought came standard on our model actually didn't. More than likely, we will be trading this vehicle in for something that suits us better sooner rather than later. More
by YvonneHoba
Employees Worked With
Randy Flowers, DJ Diehl
January 22, 2014
I was well pleased with the purchase of my 2014 Toyota Sienna L. I want to especially commend DJ Deihl, the financing guy, who brought the payments in at what I wanted to spend. My original intention wa Sienna L. I want to especially commend DJ Deihl, the financing guy, who brought the payments in at what I wanted to spend. My original intention was to get a Chrysler Town and Country. I had my heart set on that vehivle for over a year. However, I had a negative experience with a very pushy salesman at teh Chrysler dealership who just was not interested in hearing me. So I went across the street to Waldorf Toyota. My first point of contact was Michael Glover and he needs to be given his xxxxxxbecause if it was not for his nice personality, I would not have come back to Waldorf Toyota. However, when I came back to Waldorf Toyota Mike was with a customer and Randy Flowers assisted us. On our 3rd visit to Waldorf Toyota I was ready to buy and again I worked with Randy Flowers because Mike GLover was off that day. My only complaint was that Randy confused me more than one time when we were talking about the differences in the vehicles and what came standard on what model. It was only AFTER I got my Sienna L home that I rrealized that a few things that I wanted did not come standard with the L, such as power doors, a full instrument panel with temperature gage, a center console, mid range cupholders, volume controls on the steering wheel, etc. While these are small things that I can live without (because I got the monthly payment where I wanted it to be), I would have rated my experience as EXCELLENT instead of just GOOD if I had truly known what I was getting or more importantly NOT getting. I'm not saying I was deceived because I was not, I just think a few things were "glossed over". Lastly, after purchasing the vehicle, we waited over 40 minutes before they brought our new vehicle around. I understand they were washing the exerior and gassing it up, but no one explained that to us. They just had us standing in the cold, waiting for over half an hour. More
by karlar1965
Employees Worked With
Randy Flowers, Mike Glover, DJ Diehl
January 22, 2014
Mark Stancell came highly recommended to me by a friend. Mark Stancell came highly recommended to me by a friend. I contacted Mark and was frank about my car needs(low mileage, the make, and PRICING being Mark Stancell came highly recommended to me by a friend. I contacted Mark and was frank about my car needs(low mileage, the make, and PRICING being most important). I could not have a budget buster. I was active duty military at the time and didn't have a lot of free time to be going back and forth to the dealership to haggle nor filling out paperwork. Mark was very understanding of my situation and was able to accommodate me by emailing me my application to fill out and send back via internet. We were able to do my financing over the phone as well. When I arrived he showed me a variety of cars my within my price range and even when I would ask about other cars on the lot,he was happy to show them to me but was good about keeping me on track with my budget.He was even able to get the Finance Dept to take a post dated check for my down payment so I could drive away with my newish car the same day!! Because of my credit rating I wasn't happy with my interest percentage given to me by the dealership, but he explained that with one year of on time payments I could refinance thru my personal bank for a lower rate (and he was right!!). I know often time, people tell you things to get you to buy, but Mark was right. I did refinance after a year and I have never been happier with a rate in all of my life. I am very happy with my experience and would recommend Mark to ANY person looking for a good car on a budget and not wanting to feel like they've been "HAD". I know I received a great deal because my car is worth more than what I paid for it. I got a 2006 Buick Lacrosse with leather heated seats OnStar, Sirus radio,sunroof and under 30,000 miles. Mark even hooked me up with a professional company that does tinted window just down the street from his dealership. That too was a great price. Great experience!! More
by lwilli22
Employees Worked With
Mark Stancell
January 20, 2014
My experience by far was the greatest ever at this dealership. The sales team worked as a group to help me in every way possible. My credit is not the greatest, so I was apprehensive about even going; dealership. The sales team worked as a group to help me in every way possible. My credit is not the greatest, so I was apprehensive about even going; not wanting the rejection, but from the moment I called to get some information; Derrick my sales person made me feel hopeful. The experience was painless as possible, and required less time than I anticipated. I will recommend anyone and everyone to this dealership. DERRICK BROOKS you "ROCK". Thanks guys for all your help and truthfulness. Sincerely Lisa Charaf More
by lcharaf
Employees Worked With
Erik Thompson, Hollis Batts
January 18, 2014
It was a awesome buying experience working with Devin Mouer. He did not rest until I found the exact Avalon that I wanted. Unfortunately my new car was in a accident two weeks after purchasing it and D Mouer. He did not rest until I found the exact Avalon that I wanted. Unfortunately my new car was in a accident two weeks after purchasing it and Devin stayed in contact and made sure the body shop was on top of the repairs. I have been back for service and Devin greets me every time and always ask how my experience with the car is going. I would refer anyone I know to but a car from Devin at Waldorf Toyota.+ Jason Willett More
by JayWillett
Employees Worked With
Service Department
