Waldorf Toyota

Brought my Prius in for the 75k-mile service and asked to add an oil change. Advisor Javier was rude from the start. I paid for an Uber to my hotel, and less than 5 minutes later, I got a call saying the shu add an oil change. Advisor Javier was rude from the start. I paid for an Uber to my hotel, and less than 5 minutes later, I got a call saying the shuttle was already en route to pick me up because my car was “ready.” I rushed back — only to find out the car wasn’t ready after all. I asked Javier what happened, and instead of checking with his team or apologizing, he kept asking me “Why did they tell you that?” over and over. No explanation. No accountability. Later, I got a notice that my invoice was available without any confirmation that my car was ready or when their shuttle would pick me up, and saw that it didn’t list the 75k service at all, so I called to confirm the service was performed and that my vehicle was actually ready this time. Instead of answering, Javier sarcastically responded, “You want me to add a line that says 75k-mile service?” When I asked to speak with the service manager, Wendy, she acted visibly annoyed, barely let me explain, and immediately dismissed the situation. Unprovoked, she started telling me that they don't have any cash when I made no mention of money, cash, recoupment, reimbursement, et al. Wendy proceeded to misrepresent my concerns to another employee who offered a free oil change as if you could pay me to patronize this place in the future. TL;DR Terrible communication, rude staff, and no professionalism. Never again. More

It was great working with Atlas Ford making it a pleasurable experience in buying a new RAV4. His perseverance in getting the best deal for us working with the Manager was commendable. We will not pleasurable experience in buying a new RAV4. His perseverance in getting the best deal for us working with the Manager was commendable. We will not hesitate to recommend Waldorf Toyota and especially Atlas to any of our family members or friends who are in the market for a new Toyota. More

The first dealership I go to for years. Great service and awesome people.that treat you with respect. Great service and awesome people.that treat you with respect. More

Excellent customer service nice experience recommended to visit this place took my car for maintenance I’ll be back visit this place took my car for maintenance I’ll be back More

The service person was very friendly. She took me into the service check-in area on time and asked clear and concise questions about my brake concerns. She provided a good estimate of t She took me into the service check-in area on time and asked clear and concise questions about my brake concerns. She provided a good estimate of time for diagnostics. Once diagnosed, she gave me an approximate time for needed repairs and an estimated price. The estimate of the duration of the repairs was good and the price was actually lower than the estimated costs. More

I had a great experience with Brian Langford and the management team at Walford Toyota. After flying in from South Carolina to pick up my brand-new vehicle, I discovered that the car had some factory-re management team at Walford Toyota. After flying in from South Carolina to pick up my brand-new vehicle, I discovered that the car had some factory-related flaws. Despite the unexpected situation, the team acted quickly and took excellent care of me. They provided prompt service to address the issue, arranged a hotel stay for the night, and even covered my food and rental car expenses. Although I originally planned to drive the car back the same day, the team made sure I was fully accommodated and supported throughout the process. Their professionalism and commitment to customer satisfaction turned a frustrating situation into a positive experience. More

Started the process online and emails with the dealership. Staff were very easy to communicate with and very transparent with OTD pricing and very quick responses. Came in with a negotiated price dealership. Staff were very easy to communicate with and very transparent with OTD pricing and very quick responses. Came in with a negotiated price and reasonable trade-in value. Test drove the vehicle, walkthrough and started closing. Process was easy and not stressful at all. Not to mention this dealership has the best price in the region (northeast) for the vehicle I purchased. Definitely worth considering and see what they have! More

Returning after several yrs hope to return to past positive experience. Had my first service and other than finding the locking lug nut still attached on the front tire the service was prompt and frie positive experience. Had my first service and other than finding the locking lug nut still attached on the front tire the service was prompt and friendly. More

I so appreciate Wendy and her team for their expertise. She takes the time to listen to any concerns I may have and responds accordingly in a professional manner!!! I am happy to have a reliable service te She takes the time to listen to any concerns I may have and responds accordingly in a professional manner!!! I am happy to have a reliable service team I can count on. More

The service employees were extremely courteous. I was out of the dealership in less than one hour I was out of the dealership in less than one hour More