Volvo Cars of Fort Washington

Beware of Service Department. Do not go to this dealer!!!! Their service department treats your car without respect. Every time we drop our car off it comes back with the problem b Do not go to this dealer!!!! Their service department treats your car without respect. Every time we drop our car off it comes back with the problem being amplified and a new scratch, scuff, scrap, or dent. I finally had enough and reported it through management. They informed me that they cannot take responsibility for this but they will have the car buffed and detailed to remove the scratches. We received our car back with none of the scratches removed, instead they used a black magic marker to fill in some of the deeper scratches. I again complained and I received the following response " I have spoken with Paul our GM and Mike our service manager about this issue. We've reviewed our policies and procedures and believe that our service personnel has followed the proper guidelines. Therefore, we have come to the conclusion that we are afraid that we will be unable to meet your expectations and feel that it might be in your best interest to explore other local service facilities." That is directly from management at Volvo of Fort Washington. What great customer service!!! -- The only thing I wanted was to have my car properly serviced and the scratches and dents that they put in my car removed and they are refusing to take responsibility. So buyers beware Volvo is a great car but do not buy from this dealer. More

Beyond expectation as usual Just picked up my wife's Volvo wagon after a repair and as usual VERY satisfied with the results. We have been servicing our three Volvo wagons here f Just picked up my wife's Volvo wagon after a repair and as usual VERY satisfied with the results. We have been servicing our three Volvo wagons here for the past 14 years and as usual the team has performed beyond our expectations. Matt Huffman and Mike in service and Linda in the parts area are always there to advise the best course of action for our older wagons. Do not hesitate to rely on them for advise. Thank you again to all involved More

Used car purchase Just got back from a multipoint inspection of my used car which I purchased from Volvo Fort Washington about 6 months ago. Apart from the fact that I Just got back from a multipoint inspection of my used car which I purchased from Volvo Fort Washington about 6 months ago. Apart from the fact that I got an EXCEPTIONAL deal, The car is still in excellent condition. I thank the dealer for any inspections/maintenance provided to the car prior to my ownership. I have waited a while to write a review, which I regret, as I am not sure it will reach the employees who made the purchase such a pleasant experience. Mark Klevence was the helpful, humorous, friendly, respectful, and attentive salesperson who assisted me in the consideration of and decision to to buy my car, which I'm now convinced is the absolute perfect car for me. Mark was extremely knowledgeable and answered all of my questions along with presenting me with valuable information I did not think to ask. His effort in being professional and courteous made me feel welcomed and comfortable at the dealer. It was a portion of the afternoon well spent! He called to follow up and we had another nice conversation. I really appreciated this excellent customer service. Amar Patel helped with the finances. He was so patient, amiable, considerate, and respectful of my time. He walked me through everything with no stress and congratulated me on my purchase. I believed him when he told me I had made a great choice. Thank you Mark, Amar, and Volvo Fort Washington. More

Great Experience After dealing with Zen on the phone in a no nonsense negotiation, I flew down and purcased a beautiful used vehicle. Zen when out of his way during th After dealing with Zen on the phone in a no nonsense negotiation, I flew down and purcased a beautiful used vehicle. Zen when out of his way during the process, this is an honest shop, very professional, no pressure dealership. Zen thanks again. More

Service Above and Beyond I recently received a 2016 Volvo XC60 as commercial fleet vehicle through my company for work. This Volvo was order and delivered to me from a Volvo d I recently received a 2016 Volvo XC60 as commercial fleet vehicle through my company for work. This Volvo was order and delivered to me from a Volvo dealer in Illinois. When the car was delivered to me, I was literally handed the keys and the delivery person left, without telling me anything about this car. With all the new features of this car, I was overwhelmed, so I went to the nearest Volvo dealership (Volvo of Ft. Washington) explained my situation and asked if someone could teach me how to operate this car. I was greeted by several gentlemen and was assisted by Mike Marziani. Mike was very patience with me, as I was very clueless about the car. He went over all of the features of the car, paired both of my cellphones, finished removing the plastic from the outside, set up the manual and inserted the floor maps. Mike really went above and beyond and treated me as if I was his own customer. I would highly recommend by Mike and Volvo of Ft. Washington to anyone. When ever possible, I will bring my vehicle to this location for service. More

Great experience I recently purchased a V60 from Volvo of Ft. Washington and had an excellent experience. My salesman, Scott, was clearly a Volvo enthusiast and very k I recently purchased a V60 from Volvo of Ft. Washington and had an excellent experience. My salesman, Scott, was clearly a Volvo enthusiast and very knowledgeable about the slight differences in model years, trims, packages, etc... that are sometimes tough to decode even from the brochures. The whole purchasing process went very smoothly and Scott and Paul were very professional and helpful throughout. Highly recommended. More

Love my new Volvo I recently purchased a 2016 XC90 from Volvo Fort Washington and it was the most pleasant experience I've had at a car dealership. I ordered my XC90 ba I recently purchased a 2016 XC90 from Volvo Fort Washington and it was the most pleasant experience I've had at a car dealership. I ordered my XC90 back in June and my salesman Tony kept in touch with me at all stages -- his communication was excellent. When the car finally arrived, it had some software issues which delayed the transaction but Tony was kind enough to arrange for a loaner car to use while the issues were being resolved. That was truly a big help. Negotiations on the trade-in were fair and Tony even came in on his day off to transact on the car and go over all the technology. I love my new XC90 and will be back for another one in the future! More

Sweethearts!! This was the most pleasurable experience I have ever has purchasing a car! We live in the Scranton/Wilkes-Barre area and have never felt more at home! This was the most pleasurable experience I have ever has purchasing a car! We live in the Scranton/Wilkes-Barre area and have never felt more at home! Craig and all the other salesmen were all welcoming. Might I add the car is amazing to drive and spotless inside and out!!! I recommend them to anyone and everyone looking for a reliable vehicle! More

great buying experience Bought a used XC90. Smooth process. The manager, Paul was very helpful. I would recommend friends and family to visit this store when they're in th Bought a used XC90. Smooth process. The manager, Paul was very helpful. I would recommend friends and family to visit this store when they're in the market for a new or used vehicle. More

Outstanding Service I entered the dealership on a whim & am so happy I did. Scott Marziani, my client advisor, was just outstanding. I have purchased many vehicles over t I entered the dealership on a whim & am so happy I did. Scott Marziani, my client advisor, was just outstanding. I have purchased many vehicles over the years, but Scott had been the overall best in every aspect. He was attentive, patient, professional, friendly & knowledgeable. He went over every nook in the car & has been accessible anytime I have had a question. I would not only buy another vehicle from Scott, but will also refer him onward to all I know interested in buying a Volvo! More